Unfiltered Story #194959

, , | Unfiltered | May 27, 2020

(I work in a well-known Dutch store. We have an ATM-machine in our store, which is not owned by the shop itself. The receipt-printer of the ATM was broken so we had to wait a few days for the company of the ATM-machine to repair it. The machine automatically gives a message each time someone is getting money that they can’t get a receipt.
The warning message looks a lot like the message the machine gives when it asks if you want your receipt or not. A lot of the people don’t read the messages but just press No, so I put a note on the machine.)

Customer: The ATM doesn’t work. There is no money coming out!
Me: The machines receipt printer is broken and it asks you if you wanted to continue. Did you press the “No” button?
Customer: Yes, I don’t need a receipt!
Me: Sir, it asked you if you wanted to continue withdrawing money, so next time you just press Yes.
Customer: It didn’t, I’ll try again.

*He tries again and comes back to me.*

Customer: It isn’t working again.
Me: I’ll help you.

*While I’m standing watching him getting money from the machine (looking away while he enters his PIN ofcourse) he presses No when the machine gives the warning, so the transaction gets cancelled.*

Me: you have to press Yes, the machine doesn’t ask if you want a receipt, but if you want to continue.
Customer: the messages look to much alike! You need to change the warning, or just put up a sign!
Me: *pointing to the sign next to the screen, which explains everything very easy* there it is.
Customer: *shamefully tries the transaction again, this time with succes*

Unfiltered Story #193725

, , | Unfiltered | May 1, 2020

(My first day at the emergency call centre. I have to do the intake when someone calls with a new case about a vehicle breakdown. My colleague next to me tells me that she was talking to a lady over the phone, but that they were suddenly disconnected. My phone rings. It’s the same customer.)

Customer: “Yeah, I called a few minutes ago, but suddenly I was disconnected!”

(Her tone is clearly impatient and rude. She seems to assume my colleague hung up on her.)

Me: “Yes, I heard so, ma’am. My colleague was just as surprised about it as you are. But I’ll make up the case file now.”

(I’m quite nervous since this is the first day. I make some small mistakes and have to ask things twice. The customer is clearly not pleased about this. Although she doesn’t lose her calm, she starts getting prickly.)

Me: “You were on [location] now, ma’am?”

Customer: “No, we’re now in a parking lot. I told you earlier.”

Me: “Oh, apologies, ma’am. You indeed told me.”

Customer: “God, sir! Did you start today or something? Are you a temp?”

(Little did she know that the answer to both questions was “yes”. And that, despite her prejudices against temporary workers, I have a degree.)

Not A Three-Thinker

, , , | Right | April 14, 2020

I am ringing up a customer. She has two bottles of shower gel which are on promotion — two bottles for €2 — and one pack of paracetamol which is €0,99.

Me: “Your total is €3.”

Customer: “But the shower gel is supposed to be on sale.”

Me: “They are; that’s why it’s only €3.”

Customer: “But it says two for €2. Why are you saying €3? That’s not right!”

Me: “Yes, the shower gel is, indeed, two for €2, and you also have a pack of painkillers which is 99 cents, which adds up to a total of €3.”

Customer: “…”

Me: “Cash or debit?”

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Karma As Smooth As Butter  

, , , , , , | Right | September 23, 2019

(I’m working the register on a very busy day. This register happens to have an extra-wide aisle for strollers, wheelchairs, etc., meaning that the one behind me has a slightly tighter aisle. I’ve just finished with a customer when a woman in a mobility scooter comes up next. Because there is a big queue, I immediately start scanning and moving things to the conveyor belt at the end. When I reach item #3, she shoves a bag in my hands.)

Customer: “Put it all in there.”

(Bagging is not a standard service in Holland, but if customers ask politely or clearly would have trouble with it — I get a lot of elderly people with hands disfigured from arthritis or rheumatism — I don’t mind. So, in this case, I swallow my annoyance at her tone and bag everything as I scan it.)

Me: “That will be €45.97, please.” *glancing at the conveyor belt at the end of my register* “It seems one pack of butter slipped through before I received your bag, sorry.”

(The rim of the collection area at the end is maybe 10cm high and the pack is completely in the corner on her side. A person with finger attached to their shoulders could probably pick it up without problems.)

Customer: “Are you f****** kidding me? You lazy brat! Can’t you see I’m handicapped?! You really have no manners! How dare you treat suffering people this way?!”

(Grudgingly, I get up and squeeze my way through the 15cm or so between the carts from the line behind me and my conveyor belt. It is either that or wait for several customers to pass since the path behind me is so small. I pick up the pack of butter, give myself a few more bruises squeezing my way back, put the butter in the bag, and notice some liquid coming out of a carton of eggs.)

Me: *with a voice that’s oozing with sugar* “There you go, madam. Have a wonderful day!”

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A Tiny Problem With That

, , , | Right | May 19, 2019

(My husband helps his brother-in-law with a shop at the local market. I sometimes drop by with my eight-months-pregnant belly and stand behind the desk, chatting with people. My husband is 21 and  I’m 23, but we both look way younger, while his 40-something brother-in-law is tall with a bigger build.)

Customer: “Oh, how nice! Is it your first?”

Me: “Yes, ma’am, my first.”

Customer: “Is that the father?” *pointing at the brother-in-law*

Me: “Oh, no, the one with the black shirt on.”

Customer: “You mean the tiny one? But he is too young!”

(After that, she left, the brother-in-law laughed his a** off, and my husband looked defeated. Now every time he goes to work he won’t shave, so he can look older.)

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