More Bad Customers Than You Can Fit Through A Cable

, , , , | Right | June 11, 2020

It’s 2003. Many of our customers are difficult, irrational, and bizarre. I’m still fairly new and learning but I’m already burnt out dealing with the crazies.

Customer: “I need some of that cable you use to connect a TV to cable service.”

I am instantly happy to have a customer ask for something when I know the exact item they need and where to find it.

Me: “Coaxial cable? Sure! It’s right down th—”


I point down the aisle — we just so happen to be standing at the end of the correct aisle — and state flatly:

Me: “Down there.”

I walked off without another word. You just can’t win when you work retail.

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Unable To Transfer Any Empathy

, , , , | Right | June 5, 2020

I’m helping a customer with a money transfer at our customer business center.

Me: “Your total is $72.”

Customer: “What? It’s $12 to send $60.”

Me: “Yes, ma’am. It’s only $5 to send $50, instead.”

Customer: “I’ll do that, then. This is ridiculous.”

Me: “I know, ma’am. I’m sorry. I personally think they are all ridiculous.”

I am trying to empathize since she is upset by the fees.

Customer: “Well, you wouldn’t if you needed this money as an emergency, and that’s what it is for. How condescending of you.”

Me: “I’m so sorry, ma’am. That is not how I meant it at all. I have needed it. I just used another service that didn’t charge so much. I’m very sorry; I didn’t mean to offend you.”

Customer: “Groveling doesn’t become you.”

Completely shocked, I just smiled and stopped talking. She asked for my manager who was standing there the whole time and said it didn’t matter; I was going to say that to another customer anyway.

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Every Tile On File

, , , , | Right | June 5, 2020

I work in a tile and flooring store.

Me: “[Store], this is [My Name]; how may I help you?”

Customer: “Hi. I need to know what kind of gray tile you guys have?”

Me: “Uh… sir, we’ve got a pretty big selection; could you narrow that down? Is there a specific type or size you want?”

Customer: “Yeah, I’d like some gray tile.”

Me: “Sir, that’s a bit broad for me to be able to help you over the phone.”

The customer is silent.

Me: “It might be easier if you go online and look at our stock there and get an idea of what you like, and then you can call me back and I can tell you if we have it or not.”

Customer: “No, I’m in the car on my way over. Just tell me about your gray tile.”

Me: “Sir, we have far too big a selection for me to tell you about it over the phone.”

Customer: *Pause* “Get a manager on the phone now. I don’t understand why you’re being so uncooperative.”

I screamed internally. We literally stock about 1200 types of tile at any given time, hence my reluctance to begin consulting on gray tiles willy-nilly.

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Unfiltered Story #195834

, , | Unfiltered | June 3, 2020

Me: *on phone* “Good morning, [Lawyer 1]’s office, how can I help you?

Caller: “Hello?”

Me: “Yes, [Lawyer 1]’s office. How can I help you?

Caller: “Is this [Lawyer 2’s] office?”

Me: “This is [Lawyer 1]’s office.”

Caller: “So, [Lawyer 2] isn’t at this number?

Me: “No. This. Is. [Lawyer 1]’s. Office.”

Caller: “Oh. I must have dialed the wrong number.

Enough Issues To Fill A Cavern

, , , , | Right | June 1, 2020

I work as a tour guide for a cavern. This particular day, I am helping the cashier as well as being the base operator for the radios. It’s spring break; naturally, the park is full of people. We’re a day park only and close at six; our last tour goes down at four. Tours are usually an hour and a half long.

I’m ringing up a customer when I hear a frantic radio call from a guide. It’s partially garbled so I have to ask her to repeat a few times. A guest has left her tour and run for the gates. This is a no-no; guests can’t be alone and are only able to leave groups when escorted out. It’s a safety reason and usually, everyone understands.

It’s important to note that once you leave the cave, there is no going back down to rejoin a tour. After you pass a certain point in the cave, there are also no refunds issued.

Twenty minutes later, a woman approaches the register with a child in her arms.

Guest: “Hi, so, we were on [Guide #1]’s tour and my son had to go to the bathroom, but we’re ready to go back down now. We were at [Room far past the refund stop].”

Me: “I’m sorry, but unfortunately, once you leave the cave, you won’t be able to rejoin the tour you left; they are pretty far into the tour now.”

She stares at me like I’m stupid.

Guest: “But he had to go to the bathroom. Would you rather him go on himself? He’s five!”

I point to the rules on the TV behind me.

Me: “I do understand, ma’am; however, the rules here state that once you pass [refund stop], there is nothing we can do.”

My manager, having overheard, comes over.

Manager: “What’s wrong?”

I explain the situation and she’s shaking her head before I finish.

Manager: “Yes, ma’am, I’m sorry, but there is nothing we can do at this point. I do apologise, but your tour is almost over as it is, so we won’t be able to send you back down.”

Guest: *Scoffs* “Well, put me on another tour, then! I paid a lot of money and you’re telling me that, because he had to go to the bathroom, he has to suffer! No one mentioned that we couldn’t come back up!”

My manager is shaking her head again.

Manager: “Yes, ma’am, we actually tell everyone at the time they buy their tickets, so my cashier here would have told you. And we make two announcements before the tour starts. There are also signs everywhere. The last tour of the day went down ten minutes ago and there will be no more.”

The woman turns on her heels without another word and storms out the back doors. My manager and I shrug our shoulders at each other and continue on, thinking it’s over.

Almost thirty minutes later, when the woman’s tour comes up, her husband — who had stayed behind on the tour — comes marching to the counter directly to me. He shoves his finger in my face.

Guest’s Husband: “I need to make a complaint!”

He goes off on a rant about how horrible we have been to his wife and that their five year old is so heartbroken. We have ruined their whole day and they want to speak to a manager now.

Me: “Well, sir, your wife spoke to a manager earlier, who told her she couldn’t rejoin the tour.”

Just at that moment, the big boss, even higher up than my manager, appeared next to me and told me to just issue a refund. I resist the urge to bang my head into the desk repeatedly as my manager showed back up. I told her what the big boss said, and she pursed her lips and issued the refund without a smile or any hint of kindness.

She handed him the money and he walked off. She looked like she was about to explode with anger because the big boss didn’t even know the whole story and he just wanted to please the guest.

Later, we found out what had really happened in the cave. Apparently, the woman abandoned her tour and walked herself halfway out of the cave before she came in contact with another tour. The other tour guide wouldn’t let her continue by herself and she ran for the exit, pushing another guest out of her way in the process.

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