Unhelpful, Through And (Drive-)Through

, , , , , | Working | November 22, 2018

(I work from home and keep odd hours, so for “dinner” I throw on some PJs and head to the drive-thru of a popular chicken joint that will be opening just about then. I pull up in my little economy car and give the employees a few moments to register that I am there because they just opened, after all. A few moments later, another car pulls up behind me; it’s a huge, red pickup truck. There are people moving around inside who couldn’t possibly have failed to see it. A little while later, I figure maybe my tiny car didn’t trip the weight sensors that let them know there is someone in the drive-thru. Unfortunately I’m in my PJs and don’t want to go inside, and there are now three cars behind me, anyway, so I do what any modern technology-using person would. I pull out my cell phone, look up the store’s phone number, and give them a call.)

Me: “Hi! Is this [Chicken Place] at [Intersection]?”

Employee #1: “Yes, how can I help you?”

Me: “I’m in your drive-thru!”

Employee #1: “No, you aren’t.”

Me: “Um… I’m pretty sure I am.”

Employee #1: “No. No one’s there.”

Me: *looking at the line behind me, which anyone could see from the store window* “Are you sure?”

Employee #1: “Yeah.”

Me: “All right.”

(I hang up and pull through their drive-thru to the first window and gently knock on the glass.)

Employee #2: *sees me, speaks to someone I can’t see* “Hey! I think it’s the woman who was on the phone.” *opens the window* “Hey. We can’t really take orders from this window. Could you drive around again?”

Me: “There are cars behind me now.”

Employee #2: “Well. We can’t really take orders here. The orders have to be entered over there.” *indicates computer literally five steps away from him*

Me: “You know what? Never mind.”

(I haven’t been back.)

Unfiltered Story #127560

, , | Unfiltered | November 21, 2018

(This is something that’s happened with my Auto Tech Teacher when he owned a bar. He was bartending, when he noticed this happening. A young Girl was sitting at a table when a Guy just DRAGS her out of her chair and forces her to dance with him. She tries not to, but gives in. The Guy stops dancing with her to go play pool. The Girl sits back in her chair. Few minutes later, the SAME Guy does the same thing to her, her face showing she’s obviously uncomfortable. My Teacher walks up to her after he leaves her.)

Teacher: Ma’am, you alright?

Girl: Yeah, fine.

Teacher: You sure?

Girl: Yeah, well, no. I just don’t want to cause a scene.

Teacher: Ma’am as the owner of this bar, you’re under my care, so I’ll see to it that he doesn’t do that again.

(My Teacher goes to the pool table the Guy is at. He is directly across from him.)

Teacher: Sir, you know that girl you were dancing with?

Guy: Yeah?

Teacher: Well she’s VERY uncomfortable, so I’d appreciate it if you’d stop.

Guy: (Angry) Well, I can dance with whoever the hell I want!

Teacher: I’m gonna have to ask you to leave then.

(My Teacher turns around to go back to the bar, figuring it was all over. Then, he gets a bad feeling and turns around to see the Guy, frozen, already halfway across the pool table, pool cue (stick) raised up high, ready to smack him.)

Teacher: Son, you seriously can’t be that stupid.

(The Guy leaves with his head down and the Girl thanked him for it.)

This Is The Dehumanized Checkout

, , , , , , | Right | November 20, 2018

(I am a cashier in a membership-based wholesale warehouse. We have a food court that is located past the registers; the food court takes only cash. If a member doesn’t have cash, they are directed to the registers where a cashier can ring them up for the food in advance so they can use credit. Most people assume that they can just cut the line — which is almost always long — and pay for the food; this is not the case. I am in the middle of a transaction with a member when I notice a lady hovering towards the end of the register. I assume she is with the member I am currently ringing up so I just smile at her and continue the transaction. When I am finished, I wish the member a good night and start the next transaction. The lady at the end doesn’t leave with the previous member so I turn my attention to her.)

Me: “I’m sorry, I thought you were with the member I was just ringing up, since you were standing at the end of the register. Can I help you?”

Member: “Yes, I want to speak to your manager.”

Me: “I am sorry, but did I do something to upset you? Maybe I can address it.”

Member: “No, it wasn’t you; it was her.” *points at a coworker working nearby*

Me: “Oh, okay, let me grab my supervisor.”

Member: “While you’re at it, ring me up for food. That’s why I was standing here.”

Me: “Oh, I am so sorry, but you are technically supposed to wait in line to pay for food with credit, but maybe you were misinformed about the procedure. Let me finish this transaction and I will ring you up real quick.”

Member: “And don’t forget to get your manager!”

(I realize that she is about to complain about me, and she said it was about my coworker so that I would willingly get a manager thinking I wasn’t in trouble. Knowing this, and also knowing that I did nothing wrong, I grab the supervisor I know pretty well, and who is fully aware that I would never insult or be rude to a customer. My supervisor pulls her to the side where she starts shrieking and pointing at me hysterically. A senior manager gets involved and she shrieks even more. The manager takes her to the refund register where I notice he is giving her the food for free. He and my supervisor later approach me.)

Manager: “That member claimed you made her feel inhuman, and were purposely ignoring her at the end of your register, like an animal. It was as if you personally did not like her and refused to even pretend that she existed. She said she never felt so ignored or dehumanized in her life.”

Me: “She was not standing in line, sir. She was at the end of the register where we load the carts, and she didn’t say a word, so I assumed she was with the member I was currently ringing.”

Manager: “Yes, that would make sense, now, wouldn’t it? But no, she expected you to somehow know she was standing in the wrong place because she wanted food, and when you didn’t acknowledge the food she wanted but did not tell you about, that was terrible customer service and you should be fired.”

Me: “Yes, here we are supposed to read minds. Right, so, I’m fired?”

Manager: “No, I gave her the food for free, and now I am pretending to yell at you until she leaves.”

(I would like to note that since then I have been promoted, and I am now the supervisor that has to deal with these types of people. I never let members step all over my cashiers, and NEVER give them anything for free when my cashiers are simply just doing their jobs.)

Should Have Waved A Warning Flag

, , , , , | Right | November 18, 2018

(I am in law enforcement and my coworkers and I, all in uniform, stop by the convenience store before heading to our location for the day. I am driving the van and am waiting to make a left turn into the parking lot from the street. A pickup truck backs up a little bit, making room for me to enter the lot. Both my coworker and I wave in gratitude towards the driver. We park and enter the store. Two minutes later, a man enters the store.)

Man: “Excuse me, are you driving the white van out there?”

Me: *concerned someone had hit it or was breaking in* “Yes, sir, is something wrong?”

Man: “I let you pull in and you didn’t even acknowledge me!”

Me: “I’m sorry, sir, but I did wave to—”

Man: “I am a veteran, I’ll have you know!”

Me: “Sir, I did wave thank—”

Man: “I don’t care if you’re with [Agency]! You are not above the law!! You are not above the law!”

(He then stormed out. My only guess is that he was looking in his rear-view mirror when my coworker and I waved thanks. Even if I hadn’t waved, not acknowledging someone for doing something polite is not illegal.)


, , , , | Working | November 15, 2018

(I work as a network specialist for a large manufacturing company. One day my supervisor receives a call from a very irate secretary saying that a certain VIP’s computer is not turning on and he is furious. He is in his office that he uses once a year; he is an overseas executive for the company. My supervisor sees that I am the only person in the office at the moment and asks me to take care of it. Naturally, I want to know exactly what the problem is before I drive across the manufacturing plant, so I call the secretary back.)

Me: “Hello, this is [My Name] from the IT department. I was told that [VIP]’s computer is not working; what exactly seems to be the problem?”

Secretary: “Yes, he is furious. He came in and the computer would not turn on. He wants his computer working by the time he comes back. You’d better come out here immediately; he has the power to fire everyone in your entire department.”

Me: “Um, okay. Well, before I come out there, I need to know exactly what is not working. Are you in front of the computer right now?”

Secretary: “Just come fix it, right now!”

Me: “Ma’am, I will gladly come out there to work on it, but I need to know exactly what the problem is, so I know what I might need to bring with me. Are you in front of the computer right now?”

(She sighs, and I can hear her get up and walk around.)

Secretary: “Fine. Now what?”

Me: “What happens when you press the power button on the computer?”

Secretary: “Nothing!”

Me: “Can you please press it now for me?”

Secretary: “Nothing happened. Just come fix it.”

Me: “Nothing? Did any lights come on? Did the button flash amber, or white, or blue, or anything?”

Secretary: “No, nothing.”

Me: “Will you press it again and watch the button for me?”

Secretary: “Okay, it flashed yellow and turned off.”

Me: “Okay, keep watching.”

Secretary: “Okay, it flashed white… Now it’s steady white.”

Me: “Okay, please look at the monitor.”

Secretary: “Oh, it’s on. What did you do?”

Me: “Don’t worry, ma’am; it was just a PEBCAK error. It should be fine now.”

(My supervisor literally face-palmed when I told him. He laughed when he read my report, in which I actually used “PEBCAK error.”)

PEBCAK, Episode VI
PEBCAK, Episode V

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