Unfiltered Story #97667

, , | Unfiltered | October 11, 2017

(I work for a sizable company. It’s a name I can almost guarantee you have a product of in your house. I’m in accounts, billing, and technical support when I receive a call.)

Me: “Hello, thank you for calling [Company] support, this is [Name] speaking. May I ask who I’m speaking with?”

Caller: “My name is [Name].”

Me: “Hello [Name], how can I help you?”

Caller: “Ah, yes, in December, I get refund, but I did not get refund.”

(I pull up her account.)

Me: “Well, I see here that your refund was processed on 12/29. It reflects as completed.”

Caller: “But I do not get refund.”

Me: “I see here that your refund went through paypal. Have you checked your paypal statement?”

Caller: “Yes, I no see refund.”

Me: “Alright, what I can do is transfer you to paypal.”

Caller: “But you do not give me refund. I need to talk to paypal?”

(I realize the customer is the type to be easily lost. I stay on the line while patching them through to paypal. The caller just sits there silently through the prompts, until I personally just start punching in her information for her.)

Agent: “Thank you for calling paypal, my name is [Name]; how can I help you today?”

(The caller sits silently for a few seconds until the agent repeats.)

Caller: “Oh, you want to talk to me?”

Agent: “…yes.”

Caller: “I did not get my refund.”

Agent: “…all right, is [information] your account?”

Caller: “Yes.” *addressing me* “Can you explain?”

(I briefly explain the situation.)

Agent: “Alright, well, looking at the date, it appears the refund was immediately processed to your account.”

Caller: “But I no see refund.”

Agent: “As per your statement, it was posted on 12/29. It appears that you purchased products from [website] and [website], spending off most of the balance.”

Caller: “But I no see refund.”

(I audibly face-palmed at this point.)

Agent: “…yes …ma’am. That would be because you spent it.”

It’s Snow Problem

, , , , , | Right | October 10, 2017

(It has just snowed on the weekend, so our restaurant decides to close on Monday. We open the following day, and I come in for night shift. It is about 11:35 pm and I am getting ready to close at midnight. A customer comes in.)

Me: “Hi, welcome to [Restaurant]. What can I get for you?”

Customer: “Hi. Um… I’ll have the… actually, wait.”

(I give her a confused look.)

Customer: “Was y’all closed yesterday?”

Me: “Yes, ma’am. The streets were really icy and a lot of our employees weren’t able to make—”

Customer: *cuts me off* “Are you serious?!” *She starts to yell* “I placed my order several times through the app! I called 62 times and nobody answered! I even have the call list to show you! And then I had to drive up here to find out that y’all was closed!”

Me: “I’m sorry, ma’am. We didn’t realize the weather was going to—”

Customer: “NO! YOU’RE NOT SORRY! I NEEDED THE FOOD YESTERDAY! ME AND MY KIDS WERE REALLY HUNGRY AND BECAUSE Y’ALL WASN’T OPEN WE WASN’T ABLE TO EAT ANY FOOD!”

Me: “I’m so sorry about that, ma’am. Next time, I’ll let the sky know to not make it snow so you can eat.”

Customer: “Okay! Thank you!” *walks out happy*

Haven’t Got A Dog’s Chance

, , , , , , | Related | October 9, 2017

(I have a dachshund who weighs about 11 pounds, full grown. Many people feel that it was okay to pick him up. He is a very sweet dog, and at this point has never snapped at anyone, but as he’s aged he has started to growl a bit when children try to carry him. I also have a niece, twelve years old at the time, who has always been a bit of a brat and a bully. This occurs as my six-year-old nephew is reaching for my dog.)

Me: “[Nephew], that isn’t a good idea. [Dog] is a grumpy old man now and doesn’t like to be picked up.”

Nephew: “Does he bite?”

Me: “He hasn’t yet, but I’d rather not risk it. Why not just pet him gently instead? He likes that.”

(My niece, who heard the entire thing, decides then to step in.)

Niece: “Oh, please. He won’t bite; just watch.”

Me: “[Niece], don’t!”

(Before I can stop her, my niece grabs up my dog and cradles him in her arms on his back like a baby, sticking her face close to his. She begins to baby-talk to him, only to be met with a fierce snarl and a quick nip to the nose. He doesn’t break any skin, but she shrieks and almost drops him before I can take him from her.)

Niece: “What?! He bit me! Stupid dog!”

Me: “You should have listened.”

(My nephew begins to pet my dog, who responds by licking his fingers.)

Nephew: “You’re the only stupid dog here, [Niece].”

(My niece stormed off to tell her parents, who informed her that she shouldn’t have ignored what I said. She never messed with my dog again, and my dog never bit at anyone after that. He actually became quite fond of my nephew, who always made certain to be gentle with him.)

Unfiltered Story #97352

, | Unfiltered | October 9, 2017

(My father takes my brother and I out for ice cream. The sign outside is advertising $1 off double scoops, so that’s what we get.)
Cashier: That will be [regular price], sir.
Father: Excuse me?
Cashier: Sir?
Father: The sign outside says it’s $1 off.
Cashier: Oh! I’m sorry sir, but that promotion doesn’t start until the weekend.
(I cringe because I know what’s about to happen.)
Father: *screaming loudly enough that the whole store notices* HOW DARE YOU FALSELY ADVERTISE THIS! YOU JUST COME IN HERE, AND WAIT UNTIL WE ARE EATING OUR FOOD, AND YOU SWINDLE ME OUT OF MY HARD-EARNED MONEY. THIS IS COMPLETELY UNACCEPTABLE! I DEMAND A FULL REFUND AND AN APOLOGY.
Cashier: *shaken* I’m sorry sir…I-
Father: GET ME YOUR MANAGER. *to my brother and I* Sit down while I sort this out.
(We sit and eat our ice cream. My father continues berating the poor cashier, until the manager comes to relieve him. My father berates her, too. She ends up comping our ice cream and gives him 2 gift cards worth $5. He watches as she goes outside to take the advertisement down.
By now, we’ve finished eating and he tells us we’re leaving. I linger- supposedly to throw away my trash, but in actuality to speak with the poor cashier, who is hiding in a back corner, eating his food.)
Me: I’m so sorry about that. Are you OK?
Cashier: Yeah, it happens all the time. It’s fine.
Me: Alright…good luck.
Cashier: Thanks. I’ll need it.

Has Beef With Your Coleslaw

, , , , , | Right | October 6, 2017

Customer: *to one of our favorite servers* “Please take this coleslaw away.”

Server: “Is something wrong with it?”

Customer: “Yes! This coleslaw has a strong cabbage flavor!”

Server: “Sort of how the brisket had a strong beef flavor?”

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