They Have A Membership Card To The Entitlement Club

, , , , , | Right | July 17, 2021

It is late, my husband and I are picking up some prescriptions at the only twenty-four-hour pharmacy in our area, and we decide to get some much-needed OTC meds for the household. As it’s so late, there is only one cashier. We stand the appropriate six feet back, both in masks per state ordinance. There is a gentleman ahead of us at the register who is taking an exceptionally long time because his total is “unsatisfactory”. I should note he is NOT wearing a mask and is getting uncomfortably close to the cashier.

Customer: “Okay, go through the items again and tell me every price.”

Cashier: “All right.”

The cashier begins reading the list, for what is probably about the third time.

Customer: “No! No! Your signs say those things are cheaper!”

Cashier: “Like I told you before, sir, those prices are with our store card, which I can sign you up for. It’s free.”

Customer: “Absolutely not! Go through it again and give me the correct price!”

At this point, he is leaning over the register and is basically inches from her face. Since the cigarette shelves are right behind her, she cannot step that far back. Finally, I walk forward with my store card.

Me: “Here, scan mine. I have kids at home and want to get out of here.”

Cashier: *Obviously relieved* “Thank you.”

Customer: “Hold on, I need to grab a few more things, then!”

We all groan, but whatever will hurry him up. He comes back, adds about ten more things to be scanned, and then steps back. The cashier stares at him, as do my husband and I. After a few minutes, he snaps his fingers and glares at me.

Customer: “Well?! What are you waiting for!”

Me: “Huh?”

Cashier: “Sir?”

Customer: “She scanned her card. Hurry and finish this so I can leave!”

Cashier: “Sir, it’s totalled out. Now you just have to pay. Did you need something else price- checked, or…?”

Customer: “But she scanned her card!”

Me: “And…?”

Customer: “Then scan it again or something, but hurry up!”

Me: “I’m not sure I follow.”

Customer: “Hurry and pay so I can leave; you scanned your card already once!”

I suddenly realize he thinks I offered to pay for his items.

Me: “Dude, I just scanned the discount card. I’m not paying for your stuff!”

Customer: “Well, why else would I get the rest of the stuff I needed?! Oh, my God, f*** this! F****** poor people!”

He shoved his items over the counter at the cashier and stormed out. We all just stood there in shock. Not only did he think I was offering to pay, but he actually added MORE stuff. I guess late nights always bring out the weirdest people.

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That Is What We Call A Texas Goodbye

, , , , | Right | July 16, 2021

I work in a call center while in college since the flexible hours work around my classes. Our main company has a lot of people calling in with questions on where to find products, issues, etc. During peak call times, wait times can be over an hour, so most people are already on edge by the time they finally get through to me and my coworkers. Our managers have the ability to monitor any of our calls in real time to spot-check our performance.

Near the end of my shift, I get this delightful caller whose queue time is roughly forty-five minutes.

Me: “Good afternoon, thank you for calling [Company]. How may I assist you today?”

Caller:Finally. First, where is your call center located? And why are you talking like that?”

Me: *A little confused* “Our customer assistance center is located in Texas but we have offices all over the country. Is there something I can help you with today?”

Caller: *Scoffs* “They tell you to say that, hmmm? And you can drop that fake accent! Where are you really?!”

Me: “Ma’am, I really am in Texas. Now, is there something I can help you with today?”

Caller:Stop lying! I’ve been on hold for hours and I demand to know why you’re faking that American accent!”

Me: “Ma’am, I don’t know what to tell you. Do you have an issue or question with a [Company] product?”

Caller: “WE DON’T MAKE AMERICANS WORK IN CALL CENTERS! THAT’S WHY WE HAVE ROBOTS AND INDIA!”

At this point, I’m so tired and downright mad at the caller that I disconnect the call, an absolute no-no in my office, even for this type of behavior. I take a deep, steadying breath and see my supervisor poke his head around my cubicle, still wearing his headset. I’m certain I’m about to be fired. 

The supervisor takes one look at my face.

Supervisor: “Don’t you hate when a call just drops like that? Now she’ll have to go to the back of the queue and start over.” *Walks away*

I’ve never risked hanging up on another caller but I was so grateful my supervisor had my back.

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Wasting Time Moaning About Time Wasted

, , , | Right | July 7, 2021

I work the front desk of my doctor’s office, which usually takes three or four office admin, but we’ve been short-staffed to two for the past month.

My coworker is called out on an emergency one day, leaving me alone to run check-in which is usually done by phones, checkout, phones, and billing. As such, I try to answer phones between patients, but I have had to put most of them on hold.

One lady stands in line watching me while she’s on her phone.

Me: “Yes, ma’am. Checking in or out?” 

Woman: *Hanging her phone up* “I wondered how fast you’d get to me on the phone if I didn’t come in to check in.”

Me: “I do apologize for that, ma’am. I’m the only one working the front desk this afternoon.”

Woman: “You should have notified people of that, then.”

Me: “Again, I apologize. My coworker was called out due to a family emergency.”

Woman: “I sat out there for twenty minutes and couldn’t get through. You could have just told me beforehand to come on in, you know. I was on hold for ten minutes and you never picked up.”

She was on hold for three minutes, but I agree it was too long a wait.

Me: “Yes, ma’am. And your name?”

Woman: “You wasted my time and almost made me late for my appointment. I hope I don’t have to wait long for the doctor now.”

Me: “You are third in waiting. What’s your name?”

Woman: “[Woman]. How long am I going to have to wait now?”

Me: “I can’t give you an exact time, ma’am, and I do apologize again for the delay.”

Woman: “Next time, answer the phones.”

The woman behind her speaks up to her daughter.

Woman #2: “Imagine being so self-centered that you waste other people’s time complaining about your own time being wasted because the office worker is having to do everything on her own. How sad.”

The patient in front of me turned red and went back outside. I assume it was to sit in her car until a nurse called her. Apparently, she drove off because we embarrassed her.

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He’s A Few Slices Short Of A Pie

, , , , | Right | July 6, 2021

A customer walks in for a pickup.

Me: “What’s the name, sir?”

He tells me his name and I walk to the heat rack and confirm his order before grabbing it.

Me: “You got the large thin-crust pepperoni?”

Customer: “Yup, that’s it.”

I see that it’s paid for, so I hand it to him and tell him to have a great day.

The customer calls the store about twenty or so minutes later saying he got the wrong pizza. He had ordered a medium hand-toss sausage and bacon — a completely different pizza than the one he confirmed!

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Not Acting Cool

, , , , , | Right | July 4, 2021

For the Fourth of July, our manager puts those “Thank a Veteran” Cokes in an iced-down chest in front of the registers.

I’m working the night after the Fourth when a customer decides she doesn’t want the three battery-operated string lights in her hands. She dumps them in the coolers, which are now full of water.

I hurry over so the items don’t get ruined in the water.

Me: “Ma’am, do you mind handing me those items so I can put them back where they belong?”

Customer: “You don’t have to be rude about it. I have a sinus infection!”

I finished ringing up her purchase in silence, confused as to how a sinus infection causes someone to knowingly ruin product.

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