Tag It On The New Guy

, , , , | Working | March 18, 2021

I am buying towels during a post-holiday sale at a store that is well known for having its inventory numbers wrong. I always figured it had something to do with large volume and lots of returns. There are only two left of the kind of large bath sheet I want in the color I want. There are two sewn-in tags on all the towels: the embroidered manufacturer’s tag, and a store tag in something cardboardy with a tear line, showing a bar code, SKU, size, and color. Neither of these last two towels has its removable tag. No big deal, I think; they can just look up the SKU at the register.

Cashier: *Pointing at the missing tags* “Hmm. These look like they were returned. Do you still want them?”

Me: “Yes. Unfortunately, they’re the only two left in this size and color. They’re the [Manufacturer and Style] 40 by 70 bath sheets.”

The cashier started to try to look up the SKU, then realized her line had gone from two to six or seven carts. She asked a passing coworker to run and find the SKU. I figured he would check the back room for additional stock or an inventory sheet in the department. But a couple of minutes later, he was back… with a torn-off tag from another towel of the same kind but in a different color. 

The cashier somewhat numbly took it from him without a word. She and I looked at the tag, and then at each other, and she sighed.

I guess the mystery of missing tags and their poor inventory has been solved.

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Can We Charge Them A Bigotry Premium?

, , , , | Right | March 12, 2021

I am a customer service rep at an insurance agency. Part of my job is working with customers and the claims department when there is a claim. I’ve seen a lot of customers upset with their claim representative, rightly or wrongly, but this takes the cake.

Customer: “I don’t want to work with that lady (the claim rep) anymore. She doesn’t know what she’s doing!”

Me: “All right, I’ll see if I can get your claim reassigned. Was there anything specific she did that was a problem?”

Customer: “Yes! She came on the line as if she knows everything about her job, but I can hear that she’s black! I know they’ve only been hiring blacks for these jobs for twenty years! I’m black myself; I know!”

Usually, I won’t try to get a new claim representative assigned if the rep didn’t actually do anything wrong, but I made an exception in this case. The poor representative didn’t deserve to deal with that. I still can’t get over her thinking that African Americans have only been hired for insurance jobs since the year 2000!

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Sibling Intolerant

, , , , , | Related | March 10, 2021

My sister is visiting, and my partner and I decide to treat her to a local steak house. I’m lactose intolerant, but I know my limits and read menus carefully. When it comes time to order, my sister loudly asks while I’m trying to order if an item we discussed has dairy in it, which she is told it does. I shrug and order what I had planned to, as it wasn’t what she was asking about.

The food comes out and my sister is given a replacement item, the waiter explaining that he made a substitution as she had asked. She angrily tells them that she was asking for me and requests what she ordered. My partner and I shake our heads, but her meal is replaced.

I am so used to it that it doesn’t even register, but my partner points out that, as an adult, I don’t need her to ask for me. I agree, but sadly, this is not the first nor last time she would talk over me to “take care of me.” I may not be the smartest person on earth, but I know how to ask for myself if I need to!

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Don’t Put Much Stock In This

, , , , , | Working | March 9, 2021

I’m the lowest-ranking manager at my store. I have had to stay at home for nearly a week with my small child because she is sick; as a single mother, there’s no way for me to work when she’s ill. 

After nearly a full work week, I go back to work.

Everything seems to be fine, but I get a call from one of the assistant managers asking me to come to the office. I think nothing of it, because I call the store manager into the office when I need him.

Me: “Hey, what’s up? Sorry it took a few minutes; I was with a customer.”

Assistant Store Manager #1: “You know that cleaning and stocking the mop closet is your responsibility, right?”

Me: “Yes, I know.”

Assistant Store Manager #1: “Well, I had to clean and stock it this week, and it’s not my job to do so. Do you see why this isn’t okay?”

Me: “Well, I stocked it on Saturday, so it couldn’t have been too bad.”

Since in my state we legally are closed on Sundays, it would have been stocked for the upcoming week.

Assistant Store Manager #1: “I don’t care; it’s not my job to do this. The closet wasn’t stocked at all.”

Me: *To [Assistant Store Manager #2]*  “You saw me stock it last Saturday, right?”

Assistant Store Manager #2: “Yeah, because you asked what supplies we needed to order.”

Me: *To [Assistant Store Manager #1]* ” I’ve been gone all week. How could I have ‘fixed’ it if I wasn’t here? What was the problem?” 

Assistant Store Manager #1: *Pauses* “Well, the mop closet stinks!”

Me: “And I told you I’m fighting with the floor staff to stop leaving mops in dirty mop water, but none of you will back me up, so it is what it is.”

I STILL got yelled at, even if I didn’t get into official trouble.

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Throw Their Logic Back At Them

, , , , | Right | March 8, 2021

I work for a rental car company. It is company policy to require certain documentation from customers using debit cards: a utility bill with a local address and proof of employment. Even regular renters need to provide this every time. I have just transferred to this branch.

Me: “Hello, sir, how are you doing today?”

Customer: “Reservation.”

Me: “Okay, I just need your driver’s license and a major credit card.”

The customer hands me his license and a debit card.

Me: “We can definitely use your debit card, sir. I will just need your proof of residency and employment.”

Customer: *Yelling* “I’ve been coming in here every week for months! You should know who I am! I shouldn’t have to give this to you! This is terrible customer service! I’m going to complain!”

Me: *Calmly* “Sir, do you know my name? Have you even seen me before?”

Customer: *Calms down a little bit* “No. I don’t think I’ve seen you before.”

Me: “Okay, so what makes you think I would know who you are?”

Customer: “I guess you wouldn’t. I’m sorry. I just don’t see why I have to provide those things.”

Me: “That’s all right, sir. I’ll explain it to you, and then we can move forward.”

The customer and I got along great for the remainder of my time with the company. He brought his documents with him every time after that first exchange. This is why employees shouldn’t make exceptions to company policy; it makes it harder for good employees to do their jobs.

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