Unfiltered Story #203740

, , | Unfiltered | August 3, 2020

I work in a popular coffee chain that has unusual size names. Customers frequently ask for their coffees in a bigger sized cup so they have an inch or more room for cream without paying for the next size up, and it’s never a problem. I’m on drive through.

Customer: Can I get a tall coffee with an inch of cream?

Me: Sure! If you’d like I can ring you up for a short coffee in a tall cup with extra cream! It would save you *X amount* that way.

Customer: What? No I want tall coffee.

Me: *briefly explains again that she’d be getting the same amount of coffee for less money*

Customer: I just want a TALL COFFEE!

Me: Okay no problem! That’ll be *more expensive amount*! Please pull forward!

That was the last time I tried to save ANY customer money.

Overstuffed With Staff

, , , , , , | Working | July 31, 2020

This happened a few years ago when I was still in college. I was working at a fast food joint that was… an interesting place to work, to say the least. I had also been dating this guy for a few months when both of his parents died. The funeral was scheduled for Saturday of that week when I was scheduled to work. It was an all-day event two hours away. However, I wanted to pay my respects, so I asked my manager what my options were. 

My manager told me I could just switch with someone else. I talked with another coworker who was scheduled for Sunday but not Saturday and we agreed to switch. My manager cleared it, and I thought all was well and good.

Cut to Saturday. As soon as I turned my phone back on after the service, I saw a few missed calls from work. Yes, they had tried calling during the service itself. I called back and it was my shift lead asking where I was. Initially, I thought my coworker had no-showed, but no, she was there. 

Puzzled, I asked what the problem was since she was covering my shift. Apparently , they had wanted us both to come in, but hadn’t mentioned it until now, but could I come in today? I told them no, it wasn’t possible, and that I’d see them tomorrow.

The next day, I came in for the Sunday morning shift to see that my coworker I’d switched with was in, as well. Apparently, they told her she was still expected to work it. Not even an hour later, she was sent home because it wasn’t busy enough to warrant having that much staff. I left that job a few months later and can’t say I was too disappointed about that.

1 Thumbs

Better Have A Big Fat Apology, Part 11

, , , , , | Right | July 30, 2020

I have recently been hit by a gluten allergy that makes me break out in hives and makes the bottom of my feet swell up, so it can be hard to walk. It means I have to be careful about everything I buy, so a lot of my items are marked gluten-free on the container. I’m putting things on the conveyer belt with a growing line behind me. Behind me is a woman who has made rude noises behind me the whole time.

Cashier: “Your total is [high total].”

Me: *Laughing* “Ouch, that’s a kick to the bank account. It kills me that they make gluten-free food so expensive.”

The woman behind me glares at my heavyset body.

Woman: “Maybe if you didn’t follow the diet trends.”

Me: “Excuse me?”

Woman: “I know you fatties think that these fad diets are going to help you. Maybe if you actually put the candy bars down and started being active, you wouldn’t need these diets.”

Cashier: “Ma’am, you’re being rude.”

The customer behind this rude woman speaks up.

Customer: “If you’d look at the spots on her arm, you’d also realize you’re an ignorant b****.”

Woman: *Offended* “Who the f*** are you to talk to me like that? Fat b**** is complaining about high prices.”

Me: “Yeah, I am, because I have to buy this food. I’m gluten intolerant. I break out in hives all over my body if I have it. So I have to eat it so I don’t build up and have my f****** tongue swell up in my mouth.”

Woman: “You’re a f****** liar.”

Me: “I have pictures of my swollen tongue on my phone if you want proof.”

Customer: “Maybe if you’d stop being judgmental, b****, you wouldn’t be making assumptions. Besides, your fat a** could also stand to lose some pounds.”

Woman: *Getting red-faced* “F*** you!”

She slams her cart into my side, which makes me have to stand on my sore foot.

Cashier: “Ma’am, you need to leave now before I call the manager over here.”

Woman: “F*** you, too! F*** all of you. I’m going to find the manager myself!”

As I left, she was standing with the manager, yelling and pointing at me. The manager approached me about hitting the woman and verbally assaulting her just as I was going out. The cashier and I explained the situation to him and he ended up calling the police when she punched him and stormed out. On the plus side, I got a free gift card to the store.

Better Have A Big Fat Apology, Part 10
Better Have A Big Fat Apology, Part 9
Better Have A Big Fat Apology, Part 8
Better Have A Big Fat Apology, Part 7
Better Have A Big Fat Apology, Part 6

1 Thumbs

The Store Closes In Five Minutes, But Human Decency Has Already Left

, , , , , | Right | July 29, 2020

I work in a popular retail chain that caters to the teen market, but adults tend to shop here, too. I’m used to rude behavior from teenagers, but when it comes from adults it’s somehow worse because you expect better.

Two women and their daughters come in five minutes prior to closing time. The associates are cleaning up the store and, as I’m the closing manager of that night, I kindly welcome the customers and tell them we will be closing in five minutes.

Woman: “You don’t think I know you close in five minutes? I got a watch. You think I don’t know how to tell time? If you’re unhappy working here, you need to get yo ‘edumacation’ so that you can get a better job.”

Me: “Ma’am, I’m currently in school getting my education and working here while I do so, thank you very much.”

This customer and her friend start purposely messing up the clothing racks and one of them calls me a b**** loudly enough that I can hear it.

Me: “Ma’am, I approached you in a respectful manner and your behavior is unnecessary. You have no right to tell me to get an education when I can keep my composure and speak to you in full sentences while you have to resort to cuss words.”

Their daughters look embarrassed and one of them even tells her mom:

Daughter: “Mom, all she said was that the store is closing in five minutes. Let’s go.”

The woman smacked her lips at me, called me a b**** one more time, and messed up one more rack as they exited the store. All I could do was laugh. You know it’s bad when your daughters are embarrassed to be seen out in public with you.

1 Thumbs

Why “Take Your Kid To Work Day” Never Took Off

, , , , , , , | Working | July 29, 2020

Times being what they are, everyone in my office is working from home, and meetings are all being done via conference call.

During one such call, I’m in the midst of explaining a problem that I’ve been working on and what I’m going to need to resolve it, when suddenly one of my coworkers — a woman a few years older than me — breaks in and says very sternly, “Well, I’m gonna need you to be a big boy and DEAL WITH IT.”

The call goes silent, everyone stunned for a moment at such a rude comment, when somebody else on the call, who is a bit quicker on the uptake than the rest of us, says, “[Coworker], you’re not on mute.”

Coworker: “Oh! I’m sorry. My kid was bothering me about something. He knows he’s not supposed to talk to me when I have my headset on unless it’s an emergency.”

Me: “Oh, thank goodness! I thought you were using your Mom voice on me!

Then, everyone laughed, and it took a few minutes to restore order and get on with the meeting.

This story is part of our July 2020 Roundup – the best stories of the month!

Read the next July 2020 Roundup story!

Read the July 2020 Roundup!

1 Thumbs