The Lost Art Of Writing Things Down

, , , , , , | Working | February 20, 2020

This happened over twenty years ago before most things were computerized and messages were still written down. I worked for a wonderful company that built and serviced the refrigeration and freezer units you see in grocery stores. We also serviced those manufactured by others in five different states. I was the secretary that assisted in dispatching service calls to the techs. We had a guaranteed eight-hour response time and charged a lot for it. I would either call the techs on the phone or two-way radios, or page them and wait for them to call in to give them the service calls. 

At the time, I was a temp and was praying to get hired on full-time. I loved my job and the people I worked with — a rare combination. I worked from 6:30 am until 7:00 pm — and was paid very well for it. Before I left the office, I would switch the phones over to a call center which would dispatch the calls for us for after-hours. I also had to call the center and give them any dispatch calls to an operator that I hadn’t yet dispatched because the techs hadn’t answered my pages. 

After working there for about three weeks, I came in one morning to a very irate boss telling me to leave the phone forwarded to the call center and get into her office. I came in to see and about three other supervisors, as well as the call center supervisor on speakerphone. After going through a speech about how important the response time was for their customers, they let me know that two calls had not gotten dispatched the night before and they were very upset and were letting me go.

I asked them what calls and when they told me, I told them that they had been dispatched to the call center. My boss told me that the call center employee that handles their account, whom I had talked to the night before, said I didn’t. I told her to wait one minute, and I would be right back. She tried to say something but I ran out of her office, grabbed my message book off my desk, and came back. I put the book on her desk and pointed to the messages. 

“Yes, that proves you took the message but…” my boss started, but then I flipped the page over. On the back, written in red ink, was the name of the person and the time I passed on the call as well as the word “phone.” I started flipping through all the pages, showing her and the others, as I explained.

“You will see that on the back of every call, I put in red ink the name of the person the call was dispatched to, the exact time, or if they were paged the time I paged them, as well as how I told them, e.g. phone, two-way, or in person.”

My boss and supervisors were… well… I would say a mixture of surprised and impressed. At that point, the call center supervisor spoke up. “I have the operator in my office; I will put her on speakerphone.”

The operator said, “Yes, I am here. I am sorry, but your secretary is lying. I never received those calls. I am so sorry you are having to put up with this. I know your company has been through several secretaries, but this one just did not do her job.”

True, there had been at least two new ones each month for about a year until they found me that could handle the job. The call center supervisor asked for the times I had dispatched the calls and told my boss that she would call back after some investigation. My boss sent me back to work. I spent an agonizing morning working, worried I was going to lose the best job I had ever had. Before my lunch break, I got called into the owner’s office with my boss and the other supervisors.

My boss began to explain, “We thought we would let you know what happened. The call center supervisor went back and brought up the recordings of the calls. It was easy to find since you had the times written down. And we found out that the operator was lying.”

“My question is why would she lie?” I asked. “It was a simple, though costly mistake.”

The owner just said, “She worked there for several years and I guess she thought she could get away with it. Don’t know, frankly don’t care. That is the call center’s problem. They did fire her. Now, we would like to offer you full-time permanent employment.”

So, that is how I got the job I loved, working with the people I loved, and the new nickname from the techs: The Queen of CYA — “Cover Your A**”!

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A New Phone Rolling Service

, , , | Right | February 12, 2020

(On the phone with a customer:)

Customer: “I was just at your store and you forgot my rolls.”

Me: “No problem, sir, just come on back and we’ll give you your rolls.”

Customer: “You mean I’ve got to drive all the way back there?”

Me: “Yes, sir, I can’t deliver them to you.”

Customer: “But I got two of the specials and you didn’t give me my rolls.”

Me: “I understand that, sir, and if you come back, I’ll give them to you.”

Customer: “But I don’t want to drive all the way back!”

Me: “Well, I can’t give them to you over the phone.”

Customer: “Oh, okay.”

(He was back five minutes later.)

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Don’t Be A Chicken About Marriage

, , , , , , , | Romantic | February 12, 2020

(My boyfriend and I have discussed eventually wanting to get married in the future but never put any plans into motion. So, I order a simple ring with a fried egg on it. Around Christmas, I give it to him.)

Me: “Hey, sweetie, open this.”

Boyfriend: *opening the box* “What is this?”

Me: “It is your egg-agement ring.”

(I got hit with a pillow, but we’ve been happily married for a year now.)

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Unfiltered Story #186471

, , | Unfiltered | February 6, 2020

Its about 7 am at a “popular” fast food place that sells (most) breakfast items all day now.

Someone comes up in the drive thru and asks over the speaker, “Hey are you guys serving breakfast?”

I respond nicely, “Yes, we are serving breakfast.”

They say, “Oh, I’m sorry, its really early.”

Unfiltered Story #182265

, , | Unfiltered | January 13, 2020

The Mate and I were doing grocery shopping and needed dog food. We have 5 dogs, a couple of them large, so we buy the biggest bag of food. The dog food is at the end of the aisle, so we line up the cart parallel to the end cap, so I have a straight shot to sling the bag underneath and the Mate is holding it, so he can’t be seen from the aisle. I’ve got the bag halfway to the cart when Mr. Good Ol’ Boy offers to help. I decline, say thanks, and finish moving the bag. Then this:
MGOB: (coming around the corner & seeing the Mate) Oh, you have a man with you! >sneer at ‘Man’ letting li’l ol’ me load dog food<
Me: Yeah, I have a ‘Man’ with me. I like having him with me. That’s why I load the dog food, since his CARDIOLOGIST said he shouldn’t lift anything over 15-20 pounds. Thanks.
MGOB: slinks off, looking a lot less sure of himself.
Mate thanks me for standing up for him. I buy myself a candy bar because I’m just that spiffy. :)