This Is Soda-Pressing, Part 3

, , , , , | Right | October 27, 2020

I’m a cashier for a regional store chain. We fundraise for charities several times a year, and we are required to ask the customer at the end of the transaction if they would like to donate. If we don’t ask, then the customer gets the two-liter soda that’s at our register.

I start scanning the customer’s items: she has two separate transactions, with the last one being WIC (government assistance).

Customer: *Extremely persistent* “You never asked me to donate, so I get this soda.”

Me: “We aren’t required to ask until the end of the transaction, ma’am.”

Customer: “Well, you never asked!”

Me: “Ma’am, I’m not done with your transaction. I will ask you then so that it doesn’t interfere with my scanning.”

I finish scanning the items in the first transaction. I speak sort of passively due to irritation.

Me: “Would you like to donate a dollar toward [Charity]?”

Customer: “Oh, no, thank you.”

It irritates me that she doesn’t bother to donate after creating a fuss about not getting the soda. But she has a plan.

I start with her next order. She starts telling me how she gets the soda since I didn’t ask, and I explain again how I don’t ask until the end. The WIC system messes up, so I call a manager over to fix it.

Customer: *To my manager* “She didn’t ask about the donation, so I get this soda.”

Manager: “Ma’am, she hasn’t finished the transaction.”

Customer: “But she never asked! So I’m supposed to get the soda!”

My manager finishes processing the WIC.

Manager: “Fine, you can take it. It isn’t very good anyway.”

We gave her the soda, and the lady walked out with a disgustingly smug look. My manager was just as ticked off as I was, and she told me not to worry about it since she knew it wasn’t my fault.

This Is Soda-Pressing, Part 2
This Is Soda-Pressing

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Not A Polished Approach To Upselling

, , , | Working | October 20, 2020

When I am pregnant with my second child, I decide to treat myself to a manicure before my scheduled induction. We don’t have a ton of money at that time, so I find a place that does a basic manicure for under $20.

As the manicure starts:

Nail Tech: “Would you like to pick out a polish that would last longer.?”

I don’t have much experience with getting my nails done or with the different types of polish.

Me: “Sure.”

When I go to pay, I find out that the cost is practically double what I was originally told. I point this out.

Nail Tech: “No, no. You got the gel polish.”

Me: “You didn’t tell me that the gel would cost more when you offered it to me. If you had, I would have just gotten the normal polish.”

Fortunately, I was able to get away with just paying for a basic manicure.

Lesson learned; I now always ask if there is a price difference if I’m offered a substitute.

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Why Don’t You Sell Everything?

, , , | Right | October 11, 2020

A middle-aged woman comes into my store needing help with finding some items on a baby registry, and I am happy to oblige. As I scan her list, I can already tell that something is amiss because I have never even heard of the items or brands that are listed. I look at the bottom of her registry and notice a familiar logo which is NOT the emblem of my store, but rather the store across the street.

Me: “Ma’am, you are at the wrong store. That is why you are having trouble finding these items.”

Customer: “I know that I’m not at the right store! It’s too hard to get in and out of that store, so I came here. How come you all don’t sell the same merchandise?”

Me: “Because they are [Competitor] and we are [Our Store].”

Customer: “Well, isn’t that the same thing?”

Me: “No.”

I don’t know if she ever found what she was looking for.

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“Denver” Is Just Their Pet Name For The Baggage Claim

, , , , | Working | September 29, 2020

My husband and I have an early morning flight. We will layover in Denver and then go on to our final destination. That morning, the worst weather system in years hit our city. We sit in the airport all day, enduring delay after delay. Finally, all flights are canceled and we reschedule for the following day. Please note: no planes have left that airport today.

After we reschedule, this takes place with the agent.

Us: “Where can we pick up our checked luggage?”

Agent: *Checks the computer* “It’s in Denver.”

Us: “No, it can’t be; the plane to Denver never left.”

Agent: “It’s in Denver. You can pick it up there.”

Us: “We are no longer going through Denver. And how did the luggage get to Denver?”

Agent: “It’s in Denver.”

We finally went to the baggage claim and found it there.

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Music Always Crosses Bridges

, , , , , , | Learning | September 20, 2020

I am a teaching assistant for students on the autism spectrum. I am assigned to one specific student. She is nonverbal, but she loves music, and part of our daily schedule is to sit in on one of the chorus rehearsals. She gets excited, stims by flapping her hands, and sometimes approaches soloists to hear their voices.

That summer, I spend some more time with her, including taking her out to the local mall for lunch and window-shopping. While we are eating lunch, she suddenly smiles and starts to stim. I look up and see one of the chorus students who has just graduated approaching.

Chorus Student: “Hi! I hope I’m not interrupting anything, but I wanted to say hello to [My Student].”

Me: “Well, I can tell she’s happy to see you.”

Chorus Student: “I’m glad she enjoyed our rehearsals! Even on the days when it felt like we weren’t making any progress, [My Student] was there smiling and having a good time. Knowing someone liked listening to us was really encouraging. It was great that she and her parents were able to attend the end-of-year concert.”

She talked to [My Student] for a few minutes before leaving, and [My Student] was delighted for the rest of the day. I am glad to this day that they both made a difference to each other.

This story is part of our Feel Good roundup for September 2020!

Read the next Feel Good roundup story!

Read the Feel Good roundup for September 2020!

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