Unfiltered Story #173062

, , | Unfiltered | October 24, 2019

(One of my best friends, whom I’ve known for over ten years, and I are shopping at a well-known alternative punk shop. I’ve found some Harry Potter headphones that I really like and head to the register to check out.)
Cashier: Did you find everything okay?
Me: (note that the cashier is very tall and much older than I am. I’m very shy and also frightened of people significantly larger than myself) Um…yeah…
Cashier: Your total will be [Total].
Me: *fumbles around in purse for like five minutes* H-here.
Cashier: Um…I need two more dollars.
Me: O-o-oh, I’m so sorry! H-here you go!
Cashier: Would you like to donate your change to the homeless?
Me: U-uh, sure?
Friend: Hey [My Name], look at you being a humanitarian!
(I almost hit her. By the way, that cashier was the nicest guy. He was so understanding when my friend told him that I was shy and wasn’t trying to short-change him. Thanks, man!)

Unfiltered Story #169611

, , | Unfiltered | October 15, 2019

( I work in a Frozen Yogurt Shop and I always seem to be the person to get the odd customers. This particular instance I was still in training, so I wasn’t alone at the store when at any other time I would be. A woman walks in with her kids in the middle to summer at night. After buying her froyo, she goes out to our outdoor patio to sit and eat with her kids.)

Customer: Excuse me.
Me: Yes, Ma’am, may I help you?
Customer: Damn right you can help me! You people are disgusting. I’m going to call the health deparment on you!
Me: I’m sorry, what happened? We are typically very good about keeping this place clean. (We have never had less than a 100 for our health score)
Customer: You need to take care of your ant problem before they become a topping.
Me: Well, it is a hot summer night, and there have been others eating out on the patio, so the ants are looking for food. I’m sorry if they are bothering you, but you are welcome to come inside to finish your yogurt.
Custome: I will absolutely not! I’m taking my children elsewhere.
( At this point she asks for a refund on her already eaten yogurt.)

As Time Goes Pie

, , , , | Right | October 8, 2019

(A couple has been wandering around checking out our display cakes. They then approach the counter to order.)

Woman: “I want half of that pie.” *points at the showcase*

Me: “I’m sorry, madam, but I’m afraid we don’t sell them that way. We sell mini pies and full-sized ones.”

Man: “But we want half of that one!”

Me: “I’m sorry, sir. But I’m afraid we don’t sell them that way.”

(Both huff in annoyance.)

Man: “Fine. We’ll take the whole pie… but you have to slice it for us!”

Me: “Sorry… but I’m afraid I’m not experienced in that area. I don’t generally slice pies. But I can ask one of our production team if they could—”

Woman: “Yes, go do that! We only want sliced pie!”

(I try to keep my temper as I take the pie to the back and ask my coworker to slice it. I return up front, waiting for her to bring it up. The customers have returned to looking around the shop. My coworker brings me the nicely-sliced pie in no time. I begin to ring them up on the register.)

Me: “Excuse me! Sir, madam! Your pie is ready! She did a good job at cutting it.”

(They storm up to the register.)

Man: “God, what is your hurry?! Are you trying to make us leave?!”

Woman: “Stop trying to rush us! It’s bad customer service! You need to calm down, young lady!”

Man: “And you shouldn’t yell in the store! We’ll check out when we’re good and ready! we’re not done looking! So take a breath already! You need to learn to slow down! Don’t rush us!”

Me: *speechless for a second* “I’m sorry, I wasn’t trying to rush you… Please take your time.”

(After wandering around the store a bit longer, I checked them out and they left, grumbling about how this little shopping excursion had taken up too much time “just for a d*** pie.”)

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You’re Why We Can’t Have Nice Things

, , , , | Right | October 4, 2019

(We have a regular who always comes through the drive-thru. She always complains about something — price, wait, whatever. Normally, the cashier smiles nods and apologizes. This particular problem customer I actually know outside of work. I go to college with her son, so she often complains to me about stuff on our way inside the building. I just brush it off. We have a buck-lunch deal that comes with a sundae, but for an extra charge, you can upgrade it to a blizzard. Yesterday, she was in the drive-thru complaining about something. Today, I am on my way to class when she and her son catch up to me.)

Son: “Good morning!”

Me: *smiles* “Mornin’.”

Customer: “I don’t know who that was at the window last night but she is just down-right stupid!”

(The girl she is referring to is a manager and a good friend of mine, but I don’t say anything yet.)

Me: “Why?”

Customer: “We went through the drive-thru yesterday and got the lunch specials. I always get a blizzard with it but they never charge me extra because I don’t get the drink, just the ice cream. And she tries to charge me for it!”

Me: *slightly aggravated but still polite* “Well, we are supposed to charge you for it. That’s why it’s called an upgr—”

Customer: “No! You’re not listening! They normally don’t charge me for it because I don’t take the drink! And she tried to yesterday!”

Me: “We have to charge for it. We can actually get in a lot of trouble with the general manager if we don’t. They probably made an exception last time. Every once in a while we make exceptions for regulars. But, since she’s a manager, she can get into a lot more trouble if—”

(We’re now walking into class so our classmates can hear us arguing and they look up to see what’s going on.)

Customer: “Well, they shouldn’t do it once if they’re not always gonna do it!”

Me: “Most people are happy with getting free stuff and don’t whine and complain about it! They just take it and are happy they got it! People who whine and complain about it ruin it for everyone!”

(She finally stomped out and left. She hasn’t come through the drive-thru nearly as much, and when she does, she’s much nicer.)

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King Blames

, , , , | Right | September 28, 2019

(My cousin works at a Christian bookstore in the southern United States. There are certain members of the Christian faith who believe that the only “true” word of God is the King James Version of the Bible, and that all later translations are faulty or evil. My cousin relays this story of such a woman to me.)

Customer: “I’d like to return these five [other version] Bibles I bought.” 

Cousin: “All right, ma’am, and what is the reason for your return today?” 

Customer: “Weeeeellllllll… There just wasn’t enough King James in them!”

(My cousin said the best part of the whole thing was watching her manager laugh hysterically when she told him the reason for the return.)

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