A Triple Threat

, , , , , , | Right | November 24, 2017

(I work at a fast food place. A customer comes up to the front counter.)

Me: “Hi, what can I do for you today?”

Customer: “I ordered a triple burger and you only gave me a double.”

(I have just gotten off my break.)

Me: “I’m so sorry. My coworker must have gotten the wrong order. May I see the burger?”

(He hands me the bag, which has a triple burger in it.)

Me: “Sir, that is the triple burger.”

(He huffs and walks away only to come back a minute later with the bag.)

Customer: “If it’s a triple burger, why does it only have two pieces of meat?”

Me: “May I see it?”

(Carefully, I grab the burger by the wrapper and open it up, using the wrapper, and count three.)

Me: “Sir, there are three.”

Customer: “What? Where?”

(I point and count out three, still holding it by the wrapper.)

Customer: “You just touched it! Why would you touch it?”

Me: “Sir, I was very careful; I only touched the wrapper.”

Customer: “Can I get a new one anyway?”

Me: “Of course, sir.”

(I took his food and threw it away and had a new burger made, so he wouldn’t get a second for free like he wanted.)

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You’re The Reason Why We Need To Repeat Your Order

, , , , , , | Right | November 20, 2017

(I work at a fast food place. A customer walks up to the counter and stares at the overhead menu board.)

Customer: “I want the bundle; what comes in the bundle?”

(I tell her what it comes with, which does not include fries.)

Customer: “Yeah, I’ll take that!”

(I finish taking her order and hand her her drink cups.)

Customer: “What are you doing with those? Aren’t you supposed to get my drinks?”

Me: “No, ma’am. We have a self-serve station for beverages.”

Customer: “Well, I’m going to use the restroom. Can’t you get them for me?”

Me: “No, ma’am. I’m not allowed out from behind the counter while I’m working.”

Customer: “Then use the drive-thru machine.”

Me: “I’m sorry, ma’am. The drive-thru is very busy and I cannot use their machine.”

Customer: “Well, I’m not asking you to!”

(She takes her cups and fills them up before using the restroom. Her bundle is ready before she comes out so I watch it for her. When she comes out, she marches to the box and begins searching it.)

Customer: “Where are my fries?”

Me: “I’m sorry, ma’am. It doesn’t come with fries.”

Customer: “What? I didn’t know it didn’t come with fries! Why didn’t you tell me? Customers don’t know what they’re ordering! That makes it your job to inform them what they order!”

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