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Endlessly Loopy

, , , | Right | February 28, 2008

Man on phone: “Hi, I don’t think this DVD is working properly.”

Me: “What happened, exactly?”

Man on phone: “We put it in and it plays, but the movie is only a couple minutes long and then it starts over again.”

Me: “Are there any words on the screen?”

Man on phone: “Yes. The title of the movie and some other things.”

Me: “Is there a word that says Play or Play Movie?”

Man on phone: “Yes.”

Me: “Just hit the play button on your remote control or DVD player.”

Man on phone: “Wow! Thanks! It’s doing something else now. I just thought it was a short movie.”

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It’s Not Exactly Rocket Science…

, , | Right | February 24, 2008

(A middle-aged woman comes up to the counter.)

Woman: “Your machine is broken! It will only copy the first page of my packet and now I have fifty copies of the first page and I’m not paying for them!”

Me: “No problem, ma’am, I can credit your card for the copies. Let’s see if I can fix it.”

(When I get to the copier I see that she has laid the entire stack of papers on the glass.)

Me: *trying not to laugh* “If you would like the machine to copy the whole stack automatically you need to place it in the feeder tray, not just set it on the glass.”

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The Joy Of Sex(ism)

, , , | Right | February 23, 2008

(I’m a 28-year-old female and work for a computer store. I’m alone in the store when a middle-aged man walks in.)

Me: “Hi there, can I help you?”

Customer: “Are there any computer guys around here?”

Me: “Just me at the moment, anything I can help you with?”

Customer: *tries to look behind me to the stock room and repair area* “Well, aren’t there any computer GUYS here?”

Me: “No. Look, is there anything I can help you with?”

Customer: “Well um…I need this fixed.” *holds a multimedia jukebox*

Me: “Well, I work in repairs as well so just tell me what’s wrong with it and I’ll take a look at it for you.”

Customer: “Listen, I just need to talk to a computer guy! I did everything right. I put the hard disk in but it still won’t work. Just get a guy to fix it!”

Me: “Well, the most common mistake is when people forget to format the hard disk. I can have that fixed in five minutes.”

Customer: “Yeah sure. Get one of the tech GUYS to do it and call me when it’s ready.”

Me: “Sure, no problem.”

(I went back and of course he hadn’t formatted the disk. I fix it and call the guy who shows up immediately.)

Me: “Here you go. As I thought you had just forgotten to format the disk. I did that for you and it’s working fine now.”

Customer: “No, that can’t have been the problem. I KNOW computers.”

Me: “Well, this isn’t a computer, and it’s a common mistake to make when you put the hard disk in yourself. Anyway, I fixed it for you so everything should be fine now.”

Customer: “Look, isn’t there a computer GUY I could talk to?”

Me: *losing will to live and considering a sex change*

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Lieutenant BSOD, Reporting For Duty

, , | Right | February 21, 2008

(Back story: the customer was getting a blue screen of death on their computer.)

Me: “Hello, thank you for calling tech support. How can I help you today?”

Customer: “I was wondering if you could tell me who General Failure is and why he is trying to read the C drive on my computer?”

Me: “Ummm… excuse me?”

Customer: “I said that some guy named General Failure is reading my C drive.”

Me: “How did you come to this conclusion?”

Customer: “When I booted up my computer I get a big blue screen that says “General failure reading drive C,” and I demand to know who this person is!”

Me: *stifling laughter* “Okay, if you don’t mind I am going to place you on hold for about ten minutes while I do an investigation as to who this person is…”

(I placed the customer on hold and told my co-workers. We laughed our a**es off for ten minutes.)

Me: “Thank you for holding. I have some good news and some bad news. The good news is I was able to find some information for you. The bad news is that I wasn’t able to confirm who this ‘General Failure’ is; I am sure he doesn’t work for us. The other thing is that your hard drive is fried, and I would advise you to try to pull any data you can off the drive and invest in a new one. Is there anything else I can do for you today?”

Customer: “Um… no, thank you.”

(Customer hangs up and we laugh our a**es off some more.)

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Believe Me, She’ll Be Back

, , | Right | February 10, 2008

(I am working for the electronics department for a well known retail chain when I was contacted by the customer service desk.)

Customer Service: “A woman is headed your way who’s exchanging a phone, can you give her a hand?”

Me: “Sure.”

(Sure enough, a minute or two later, the woman appears.)

Woman: “I’m here to get a new phone. The phone I bought had been used already; there were phone numbers in the caller ID.”

Me: “Alright, let’s get you a new one.”

(I walk her to the phone aisle and we pick up another phone of the same make/model.)

Woman: “Can you open it? I just want to make sure that it is brand new.”

Me: “Sure.”

(I proceed to open the box and pull out the phone.)

Woman: “That one’s been used too! Look at the numbers on the caller ID!”

(I now realize that she’s referring to the display sticker.)

Me: “No, that’s just a sticker they put on the phone to show that it has caller ID.”

Woman: “No, that phone has been used!”

(I then peel the sticker off the phone. Without saying another word, she takes the phone over to customer service to finish the exchange.)

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