We have an older fellow in his eighties who’s been coming to us for computer service for several years — usually to deal with spyware or for help putting ink in his printer.
This time, he brings in his all-in-one and mouse.
Customer: “The mouse stopped working.”
I test it.
Me: “It just needs batteries.”
Customer: “I didn’t think it needed batteries.”
Since they don’t make fusion-powered mice, I’m not sure how he came to that conclusion, unless someone gave him the mouse with batteries already in it.
Customer: “Also, my Facebook has disappeared.”
I check, and I don’t know what he’s talking about because it is working fine. Maybe the mouse was acting up when he tried to access the web page?
He’s also VERY impatient. He double- or triple-clicks EVERYTHING. When his email page doesn’t load in one second, he keeps clicking on it over and over.
Me: “Please give it a couple of seconds for the page to load.”
His all-in-one is fair at best and doesn’t load pages as quickly as something that has an SSD and more RAM. I usually try to get people to break themselves of that habit, especially if they make purchases online.
A half-hour after he takes the computer home, he calls us.
Customer: “It won’t turn on.”
Me: “Is everything plugged in tight?”
Customer: “Everything is plugged in tight.”
Me: “Do you have a power strip?”
Customer: “I do and it’s turned on.”
I was out of ideas. I sent my tech the next day to check it out. The old guy only lived five minutes away.
The technician came back after fifteen minutes. As I suspected, it was user error. The old guy had a power strip but only his printer was plugged into it. He never plugged the computer’s power cord into the power strip.
The tech also told me that once the computer was turned on and operational, he was using the mouse upside-down, which is odd because he had been using it the correct way the day before.
I’ll give the guy credit for trying to keep up with technology and being online with Facebook, but man… it gets frustrating working with people sometimes.
