Wireless, Clueless, And Hopeless, Part 18

| AZ, USA | Extra Stupid, Language & Words, Math & Science

(A sorority full of girls calls in with one girl as the primary contact, unable to connect to their wireless router. First, as I’m verifying the address:)

Customer: *…[digit], [digit], [digit], one slash two.”

Me: “So that’s [full number] and a half.”

Customer: “NO, one slash two.”

(Later on while troubleshooting:)

Me: “So how many devices are you trying to connect wirelessly?”

Customer: “Well, we have seven or eight devices total, but only two are ‘wirelessly.’ The rest use the wifi.”

Me: “…”

Related:

Wireless, Clueless, And Hopeless, Part 17

Wireless, Clueless, And Hopeless, Part 16

Wireless, Clueless, And Hopeless, Part 15

Wireless, Clueless And Hopeless, Part 16

| NM, USA | Extra Stupid, Technology

Me: “You will need to be connected to Wi-Fi in order for this to work properly.”

Customer: “Okay, I’m connected. What next?”

Me: “Once connected, you will need to go to the settings options and click on ‘Back Up’ now.”

Customer: “Okay, I pressed it and now I see a progress bar at the bottom.”

Me: “That’s great! That means it is backing up. Please let me know once it is done.”

(15 minutes later:)

Customer: “Sorry it is taking so long. It seems to be stuck in the middle.”

Me: “It’s fine! It can take a while sometimes.”

Customer: “Should I be connect to Wi-Fi for this?”

Me: “Yes, I had mentioned at the very beginning that you would need to be connected to Wi-Fi for this to work correctly. Do you know if you have it on?”

Customer: “Not sure how to turn it on.”

(I instruct the customer on how to turn it on.)

Me: “Do you see the name of your home Wi-Fi Network listed?”

Customer: “How do I know what the name of my network is?”

Me: “You would need to contact your Internet Service provider for that information.”

Customer: “Will they be able to tell me if I have Wi-Fi?”

(I’m literally about to lose my s*** at this point.)

Me: “So you are not even sure if you have Wi-Fi?”

Customer: “No… I’m sorry, but I’m not very tech savvy…”

Related:
Wireless, Clueless, And Hopeless, Part 15
Wireless, Clueless, And Hopeless, Part 14
Wireless, Clueless, And Hopeless, Part 13

Needs To Be Schooled On The Internet

| VI, USA | Extra Stupid, School, Technology

(I work for a school that offers online classes. A parent from Georgia calls with a very simple request:)

Me: “Hi, thank you for calling [Company]. My name is [My Name]. How can I assist you today?”

Parent: “Yes, I’m thinking of turning off the Internet up here at the house and I want to know if that’s going to affect my daughter’s online school?”

Me: “Yes, sir, I believe it might.”

I Swear By My Password

, | TX, USA | Language & Words, Rude & Risque, Technology

(I work for an ISP that also provides e-mail. The phone rings.)

Me: “Thank you for calling [Provider]. How can I help you today?”

Customer: “Hi, I just got a new computer, and I can’t remember the password to log into my e-mail.”

Me: “I can certainly help you out with that. Give me one moment to bring up your account.”

(I verify some information with her and bring up her info, including her e-mail password. Because of what it is though, I’m having trouble figuring out how to give it to her.)

Me: “Okay… So, I have your password up now. So I just want to be clear that what I’m about to tell you is really what I’m seeing on my screen.”

Customer: “All right.”

Me: “Okay, well, the password is ‘f*** you.'”

(I hear some typing in the background.)

Customer: “Great! That was it! Thank you so much!” *click*

Service With Surgical Precision

| USA | Bizarre, Health & Body

(I work as technical support at a large company that sells technology into multiple markets. I am following up on a voicemail left by a potential customer. From the voicemail, I know he’s looking for a specific medical product from the company’s medical division. I also know that the rights to the specific product had been sold to another company a few years ago. I dial the number he left me so that I can give him the other company’s contact information.)

Me: “Hello, this is [My Name] from technical support at [My Company]. I’m calling to follow up with a voicemail you left with us earlier today.”

Customer: “Oh, yes, I’m so glad you got back to me!”

Me: “As it turns out, [product he is interested in] is one of the products that [My Company] sold to [Other Company] a few years ago. Would you like to take down their phone number?”

Customer: “Well, actually, I can’t right now. I’m in surgery. It’s what I do for a living. But I’m sure I’ll be able to look up [Other Company]’s phone number if I search on the Internet.”

Me: “Okay, well, I hope you have a good day and that everything turns out well.”

Customer: *cheerfully* “Oh, yes, we’re just closing up the chest now. Thanks again for calling me back!”

Page 9/100First...7891011...Last