Not Remotely Intelligent, Part 3

| USA | Right | June 17, 2010

(A customer calls in to get help setting up a video conferencing unit with a display on the remote that shows status of selection.)

Me: “So, are you pointing the remote at the unit?”

Customer: “Yes.”

Me: “Where is the display on the remote? Is the top or bottom closest to you?

Customer: “The bottom is closest to me.”

Me: “Okay, turn the remote around so the LCD is towards the unit.”

Customer: “Okay.”

Me: “What do you see?”

Customer: “The back of the remote.”

Related:
Not Remotely Intelligent 2
Not Remotely Intelligent

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So Slow It Hertz

| North Carolina, USA | Right | June 16, 2010

Caller: “Hi, I think there’s a bug on your website. I can’t log into my account.”

Me: “Okay, that may be a bug. Let me get some basic information from you. What internet browser are you using?”

Caller: “What’s a browser?”

Me: “That’s what you use to surf the Internet. Popular browsers are Internet Explorer and Firefox.”

Caller: “Oh. I think I’m using Yahoo.”

Me: “That’s a search engine.

Caller: “Ask.com?”

Me: “That’s another search engine. I need to know what browser you use to get to that website.”

Caller: “Oh, I think I know what you mean. I’m using Hotmail.”

(This goes on for about 10 minutes. Eventually, we locate the bug. While I’m writing up the report, I’m making small-talk with the customer.)

Me: “You said you’re in college? What do you study?”

Caller: “Computer science. I’m really good at it!”

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Their Spelling Is Wrong, But They Are Sticking To It

| Des Moines, IA, USA | Right | June 4, 2010

Me: “Thank you for calling [internet provider]. How can I help you?”

Caller: “Yes, I am trying to provision my personal modem for your internet and I am having issues. Could you help?”

Me: “Sure. May I please have your modem id?”

Caller: “001, E as in igloo, A as in apple, 3251, E as in igloo.”

Me: “So that was 001, Echo, Alpha, 3251, Echo?”

Caller: “No. E as in Igloo!”

Me: “Sorry, sir, but Igloo begins with an I.”

Caller: “The heck it does! Igloo is spelled E-G-L-U-E. I have a G.E.D.—you can’t pull one over on me, Mr. Fancy Pants!”

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Accountants And Their Blue Tape

| Leicester, UK | Right | June 2, 2010

(A client calls us requesting we email him a scan of a document. We promptly send this over to him and he calls back almost immediately.)

Client: “This scan you have sent me only has one page of the document and the rest of it is pornography!”

Me: “I’m sorry? There is certainly no chance that this contains any pornography. It looks perfectly fine from our end.

Client: “But there is. I am looking at it right now!”

Me: “Which button are you clicking?  The one that says ‘Next Page’ or ‘Next Document’?”

Client: “Why does that matter?”

Me: “Well if you are clicking Next Document, you are currently looking at all of the pornography that you have recently been viewing on your computer.”

Client: “F***!” *hangs up*

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It Captchas Del.icio.us Spam And Cookies

| Soderhamn, Sweden | Right | June 1, 2010

(I work for a well-known anti-virus company. An customer calls in to ask about the difference in her product and the other ones we carry.)

Caller: “So what about the cheapest one?”

Me: “It’s got the anti-virus protection, but it doesn’t protect you from net phishing.”

Caller: “I see, so what about the one that I’m using right now?”

Me: “Basically you’ve got both the anti-virus components and also a firewall, which is the recommended one for an average user.”

Caller: “Oh, I see. So the firewall will protect the computer from catching on fire?”

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