PEBCAK, Episode IV

| Connecticut, USA | Technology, Uncategorized

(The head of a department wants her word processor upgraded to the latest version.)

Manager: *on phone* “Okay, I’ll send Jeff over to upgrade you. Please back up all your documents, because he’s going to delete the existing version and install the new one.”

(I go to her office.)

Me: “Hi, I’m here to upgrade [word processor] for you. Have you backed up your documents?”

Customer: “Of course I have.”

Me: “Great!”

(I wipe out the existing directory and install the new version. A few minutes before I get back to the faculty computing center, the phone rings.)

Customer: on phone “Where are all my letters and papers? They’re all gone!”

Manager: “Jeff says you backed up your documents.”

Customer: “Well, I didn’t know what you guys meant by that. I didn’t want to look stupid, so I said yes.”

Related:
PEBCAK, Episode III
PEBCAK, Episode II
Problem Exists Between Chair And Keyboard

Tech Support Is Rendered Fruitless

| Minnesota, USA | Technology, Uncategorized

Customer: “My computer has fruit in it!”

Me: “Like what?”

Customer: “Every time I turn my computer on, it has a fruit in it.”

Me: “You mean an apple?”

Customer: “Yeah, I guess.”

Me: “That means you have that brand of computer. Do you need anything else, ma’am?”

Customer: “Well, I don’t really like apples. Can I get a cantaloupe on it instead?”

Grandma Vs The Internet

| Kansas City, MO, USA | Rude & Risque, Technology, Uncategorized

(A customer brings in her desktop for repair.)

Customer: “Excuse me sir, can you help me? I’ve done something terrible.”

Me: “Yes, ma’am. What seems to be the problem today?”

Customer: “Well, I was on the computer, and all of these naughty images started to pop up. Well, I didn’t want my grandkids thinking their grandma was into something nasty, so I started to delete things and well…I’ve deleted the internet!”

Me: “It will be alright, ma’am. I think we can save the internet.”