Thick(headed) As Thieves

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Me: “Hi, how can I help you?”

Customer: “I’m trying to install your program but it keeps quitting during the set up.”

Me: “Are you getting any error messages?”

Customer: “No, it just quits and I have to restart the installation.”

Me: “At what point does it quit?”

Customer: “Well, it’s on the screen where is says registration code. I hit cancel and then it quits.”

Me: “In order for the installation process to finish, you need to put in a registration code.”

Customer: “Can you give me one?”

Me: “For your program to work, you need to put in the code that comes with it.”

Customer: “Well, how do I find that?”

Me: “It would be on a slip of paper inside the box.”

Customer: “What box?”

Me: “The box that the CD came in.”

Customer: “I didn’t get a box. Could you just give me a code?”

Me: “When you bought the program it came in a box, did you lose the box?”

Customer: “Oh, I didn’t buy it, I got it from a friend. But I don’t think she bought it either. The CD looks like it was homemade.”

Me: “… homemade?”

Customer: “Yeah, the top of the CD has handwriting on it. It’s just like the music CDs she gives to me.”

Me: “I’m going to have to assume that the person who gave you this CD downloaded the program illegally. I can not provide you with a code to activate the software without a proper purchase.”

Customer: “So now I can’t use it?”

Me: “Not without purchasing it.”

Customer: “But I don’t want to pay for it, I just want to use it!”

Me: “I’m sorry, but it just won’t work that way.”

Customer: “Well, what good are you, you lousy b**ch?!” *click*

It’s Gonna Be A Long Call

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(A customer had some serious problems with his computer, and since we are an internet company, we refer to the computer manufacturer number.)

Me: “Okay, sir, can you tell me the brand of your computer?”

Caller: “Compaq…” (or so I thought I heard…)

Me: “Okay, sir, give me a sec–”

Caller: *apparently still reading* “…compact disc.”

Me: >.<

Gotta Love Those Magic Dongles

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Me: “Welcome to the IT service desk. You’re talking to ******. How may I help you today?”

User: “I can’t log on to VPN.”

Me: “OK, how does the problem manifest itself?”

User: “I get a wrong user name or password error.”

Me: “Right. What’s the serial number of your VPN dongle?”

User: “Well, it keeps changing.”

Me: “…”

Land Of The Free, Home Of The Unobservant

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Customer: “I lost my CD key and I need a new one.”

Me: “I’m sorry about that, sir. In order for me to provide you with a replacement key, I need you to email me a picture of the CD as proof of ownership.”

Customer: “What? But I only need a CD key. I paid for it last week!”

Me: “I’m very sorry, sir, but due to piracy issues, I have to get proof that you own an original copy of the CD or anyone could call and claim they bought the game, yet have an illegal copy.”

Customer: “This is ridiculous! I paid forty f***ing dollars for this game and I need a CD key for it?”

Me: “I can provide you with a key if you will simply email me a picture of your CD.”

Customer: “No! This is America! If I say I paid for it, you should trust me! I’m going to report your company to the Attorney General! You ripped me off and won’t provide me with the product I paid for!”

Me: “Sir–”

Customer: “Oh, wait… the CD key is here on the plastic case.” *hangs up*

Why Catch-22 Needs To Be Required Reading

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Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.”

Me: “Well the computer itself seems to be operating perfectly…”

Customer: “It is NOT working perfectly. I cannot get on the internet. ”

Me: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.”

Customer: “My computer is worthless without internet.”

(Company policy is to direct her to her ISP for further assistance. So I try to get that info from her so I can give her a proper phone number.)

Customer: “Why don’t you just fix it?”

Me: “I’ve run out of things we can try.”

Customer: “What is the ISP going to do?”

Me: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.”

Customer: “I bought this computer from YOU and YOU should be the ones fixing it.”

Me: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.”

Customer: “How much do you charge for internet?”

Me: “We do not sell internet.”

Customer: “Than who do I buy my internet from?”

Me: “I don’t know. Verizon, perhaps?”

Customer: “I suppose I should order some internet.”

Me: “…you haven’t even signed up for it yet!?”

Customer: “I wanted to do it on the internet.”

Me: *head explodes*

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