From Bad To Worse

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(I work in email and chat tech support, so one day, an email comes in.)

“Hello Miss Sir,

Please send me new one. ¬†My wife’s has defected.

Boris”

——-

“Dear Boris,

Thanks for contacting us. ¬†If your wife’s mp3 player is defective, we will be happy to replace it. ¬†Please respond with more details on the problem. ¬†If you have any further questions, please don’t hesitate to contact us.”

Sincerely,
[Me]”

——–

“Hello Miss,

Yes, send new one. My wife’s has defecated.”

Chairlike People And Other Objects, Beware

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Me: “Thank you for calling *** Support, how can I help you?”

Customer: “Okay, well, you know how the laptop computers look like chairs?”

Me: “I guess I can kinda see how you could possibly think that…”

Customer: “Well, I sat on it, and now it’s broken.”

Me: “Unfortunately, any sort of warranty will not cover accidental damage on the computer.”

Customer: “It wasn’t accidental.”

Me: “If you sat on it, then it is considered accidental damage.”

Customer: “It’s NOT accidental damage! You think somebody just sits on their computer by accident?!”

Me: “Okay… so the computer is damaged, right?”

Customer: “YES!”

Me: “So, what would you like me to do for you?”

Customer: “I want you to fix my computer! It’s broken!”

Me: “I’m sorry, ma’am, but any personal damage done to the computer is not covered under warranty. I can possibly send it in to be fixed, but there will be a charge.”

Customer: “It’s not personal damage! I sat on it!”

Me: “If you sat on the computer, than you damaged it personally, and it is not covered under warranty.”

Customer: “Are you calling me fat?!”

Customer Of The Week: It’s The Icons

| Old Comics

Customer Of The Week: It's The Icons
Created by our friends at Quitting Time

Original Story:
When Nomenclature Goes Amok

Liar Liar Pants On Fire

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Me: “Hello, *** Customer Support, how can I help you?”

Customer: “Hi, I have a problem with my bill.”

Me: “Let’s have a look at it, can you give me your customer number please?”

Customer: “Sure, it’s…”

(While he gives me the number, the fire alarm goes off.)

Customer: “What is this noise?”

Me: “It’s the fire alarm, Sir. I’m afraid I have to call you back later.”

Customer: “Oh, I see. Well, can we go through my bill now?”

Me: “Sir, I’m afraid I can’t do this right now. The fire alarm is on and that means I have to leave the building.”

Customer: “Yeah, sure. So, my bill–”

Me: “Sir, I will gladly check your bill once the alarm is out and the building is safe, but now, I really need to hang up and go outside.”

Customer: “But my bill…”

Me: “Sir, I’m afraid my pants are on fire, so I’d appreciate it if you could agree that I’ll call you back later.”

Customer: “Oh! Okay then, call me in an hour and I hope your pants are fine.”

Me: “Thanks. Bye.”

(My pants of course were not on fire, but I don’t think anything else would have shut him up.)

Related:
Liar Liar On The Telephone (Wire)

Not Quite The Car’s Meow

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(I work for an online traffic school and for some of the counties, we need them to put answers to security questions.

Me: “Hi, this is ***, how can I help you?”

Caller: “Hey, it says that I missed a security question and that I need to call this number to continue.”

Me: “Okay, what question did you miss?”

Caller: “I missed what is my favorite animal.”

(I get his personal information and look up his answer.)

Me: “Sir, the answer we have here says ‘Pussy’. You are aware that this is also the same answer you have for… your favorite food?”

Caller: *click*

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