When Right Can Be Wrong

| Lindon, UT, USA | Right | March 18, 2010

Me: “Sir, go ahead and right click on the icon. Now do you see that menu that appears when you right click?”

Customer: “Nothing happened.”

Me: “That’s alright. If you double click on the icon, does it open up the file?”

Customer: “Yeah, it opens it up. Just nothing happens when I right click.”

Me: “Ok, have you had any issues with right clicking before?”

Customer: “No, the mouse always clicks and opens whatever I click it on.”

Me: “Ok, try right clicking on the icon again.”

Customer: “It’s still doing nothing.”

Me: “Is your mouse cursor on the icon?”

Customer: “Yeah, but if I move it any further to the right, it won’t be on the icon anymore.”

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Signs That It Is Going To Be A Long Day/Week/Month

| United Kingdom | Right | March 18, 2010

Me: “How can I help?”

Caller: “I can’t work out how to use your booking calendar. It’s very complicated.”

Me: “Okay, so tell me if there’s any red text beneath the calendar?”

Caller: “Yes there is. It says ‘click a start date to begin’.”

Me: “Okay, so click the date you’d like your booking to start.”

Caller: “Okay, done that. Now what?”

Me: “Has the text changed to say ‘Please click an end date’?”

Caller: “Yes.”

Me: “So click the date you’d like your booking to end.”

Caller: “Okay, I’ve got a price! That’s great, but isn’t that rather complicated?”

Me: “How do you mean?”

Caller: “Well, why doesn’t it know the dates I want already?”

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The Art Of Browsing Without A Browser

| United Kingdom | Right | March 14, 2010

Me: “Hello, you’re through to [Broadband Company]. How can I help?”

Customer: “I’m a new customer and I’d like some help with setting up my router. I can’t get the broadband to work.”

Me: “Of course I can help you. If you want to start by turning your computer on, we’ll see what we can do.”

Customer: “What computer?”

Me: “Sir, you need a computer to access the internet with this router.”

Customer: “No one told me that.”

Me: “Sir, how do you expect to access the internet without a computer?”

Customer: “So you’re saying I have to buy a computer? That’s another expense!” *hangs up*

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Remote Possibilities Are A Waste Of Time

| PEI, Canada | Right | March 12, 2010

Customer: “My cable box is broken.”

Me: “What seems to be the issue?”

Customer: “Roughly every 1 minute the channel goes up. I tried turning it off and on, I tried unplugging it, I made sure no one was sitting on the remote, nothing works, you guys gave me a broken box!”

Me: “What does it currently show on the front of the box sir?”

Customer: “Channel 932.”

Me: “And what time is it sir?”

Customer: “9:32. Oh.” *hangs up*

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TV On Demanding

| Texas, USA | Right | March 10, 2010

Me: “Thank you for calling [satellite company]. How can I be of assistance?”

Customer: “I need you to move the satellite, please.”

Me: “I’m sorry?”

Customer: “Well, I want to watch the movie but we’re having a storm. Can you move the satellite closer so I can see the rest of the movie?”

Me: “I’m sorry, ma’am, but the satellite is in space and I can’t just move it closer to you.”

Customer: “Okay. Well, can you pause the channel until the storm is over then?”

Me: “I’m sorry, ma’am, that is a broadcast going to everyone at the same time. We cannot pause the broadcast.”

Customer: “Okay, just replay the movie for me. I get home from work about 5, so if you could start it at 6 I’ll have time to make a bite to eat first.”

Me: “Ma’am, that is not how the broadcast works.”

Customer: “You’re just not helpful AT ALL!”

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