About To Kick The Can

| Mount Vernon, OH, USA | Uncategorized

Me: “Good afternoon. How may I help you?”

Customer: “Yeah. I was wondering how I can delete stuff from my trash bin?”

Me: “That’s an easy fix. Just right click on the icon, and click ’empty recycling bin’. Got that?”

Customer: *clicking noise* “Okay. Now, how do I get them back?”

Some Customers Can Make You See Red

| Tampa, FL, USA | Uncategorized

Customer: “I am highly dissatisfied with the support I have received so far. I expressly asked for a red system. This is silver.”

Me: “Sir, this is technical support.”

Customer: “I know it is! My system is supposed to be red!”

Me: “Did you order it red?”

Customer: “The sales person didn’t tell me different colors were available.”

Me: “You should probably talk to sales. I can transfer you.”

Customer: “Is this the kind of support you guys offer? I have a problem here.”

Me: “Sir, is you computer functioning?”

Customer: “I’m sorry?”

Me: “Does your computer turn on?”

Customer: “Yes.”

Me: “Does it connect to the internet?”

Customer: “Yes.”

Me: “Do all of your programs load?”

Customer: “Yes.”

Me: “From a technical stand point, is there anything wrong with your system?”

Customer: “Technically, it’s not red.”

The Pen Is Mightier Than The Brain

| Reston, VA, USA | Top

Me: “Thank you for calling tech support. How can I help you?”

Customer: “I would like to change my desktop background. Can you help me?”

Me: “Sure, no problem. Are you on your desktop?”

Customer: “Yes, I am.”

Me: “Okay, I would like you to right click on the desktop.”

Customer: “You want me to right click?”

Me: “Yes, sir.”

Customer: “Nothing is happening.”

Me: “That’s odd. Well, right click again. Let’s see if anything happens.”

Customer: “Nope, still nothing.”

Me: “Okay, let me come over to your desk. I will try to see what’s going on.”

(I walk over to the user’s desk. As I approach, I notice the user wrote the word ‘click’ twice on the monitor with a sharpie.)