Quantity Does Not Equal Quality

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Me: “Thank you for calling Tech Support, how can I help you?”

Customer: “Hi – could you send me one of your free connection CDs?”

Me: “Sure!”

(I pull up her account and see that she’s already ordered 50 copies.)

Me: “Uh, ma’am? It seems you’ve already requested several CDs. Is there a reason you need another?”

Customer: “Well, yes! I used up the other CDs already.”

Me: “Ma’am, you can re-use the CDs. Have you been throwing them away?”

Customer: “No. I put them into the little slot and they just slide in, and the computer keeps them. I thought it was like a bus ticket!”

(I recommended that she go to a local repair shop. They in turn removed almost 100 CDs from the inside of her case.)

Allergy Season Nightmare

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Me: “Thank you for calling ***, this is ***, how can I help you?”

Customer: *yelling* “IS THIS TECH SUPPORT?!”

Me: “Yes ma’am, it is. How can I help you?”

Customer: “My internets are broken and I need you to fix it now.”

Me: “OK, what’s your account number?”

Customer: “Ugh. You can’t just see it?”

Me: “No Ma’am, I have to look it up in our database.”

Customer: “S***. Fine, it’s ***.”

Me: “All right, just a moment here while I bring up the info…”

Customer: “Just hurry it up, will you?”

Me: “OK, it’s coming up now…”

Customer: *sneezes*

(About 10 seconds pass in silence. I can hear children talking in the background.)

Customer: “Excuse me…”

(I stay quiet, assuming she’s talking to the children.)

Customer: “EXCUSE ME!”

Me: “Sorry, were you speaking to me?”

Customer: “YES YOU IDIOT! WHAT THE F*** is WRONG with you people?”

Me: “I’m sorry? I’m not sure I understand…”

Customer: “I SNEEZED AND YOU DIDN’T BLESS ME! WHAT ARE YOU, SOME KIND OF ATHEIST?! DON’T YOU REALIZE WHAT WILL HAPPEN IF YOU DON’T BLESS SOMEONE WHEN THEY SNEEZE?”

Me: “Actually, ma’am, I really don’t, but I apol–”

Customer: *interrupting* “YOU’RE A F***ING HEATHEN! I HOPE YOU BURN IN H*** FOR THIS YOU…” *continues screaming*

Me: “Ma’am, I apologize if I’ve offended. I’ve found your account information, and it looks like your service was terminated three months ago.”

Customer: “YES! THAT’S HOW LONG IT’S BEEN DOWN – WHY CAN’T YOU FIX IT?!”

Me: “Because you don’t have an account with us anymore. You were canceled because of non-payment. If you’d like, I can transfer you to billing, and–”

Customer: *unintelligible screaming then hangs up*

Be Sure They Turn Left At The Bering Strait

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(A man calls in and leaves the following voicemail…)

Caller: “Hello, you shysters! You have forty-eight hours to call me or I’ll have the RCMP come and arrest you for fraud. That’s right, the Mounties are coming!”

Me, to manager: “So, a man is going to have the Mounties arrest me.”

Manager: “Really. Can they do that?”

Me: “Not in Utah.”

Manager: *laughs*

Me: “It gets better. I gave him the support number and the only people answering phones are in Australia or New Zealand. I’d like to see him sic the Mounties on THEM.”

Manager: “Let me know if he does!”

Might We Suggest Some Buckets

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Tech Support: “Thank you for calling ****. This is ****, how can I help you?”

Customer: “Oh my God, my water pipes burst open over my server room! What the h*** do I do?!”

Tech Support: “Your office water pipes burst over your server room?”

Customer: “Yes! What the h*** do I do?!”

Tech Support: “Call the fire department! Why are you calling me?!”

From Zero to Stupid In 10 Seconds

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Customer: “Hi, I just brought this machine. I hooked it up as per the manual and it won’t turn on.”

Me: “Did you plug it in?”

Customer: “Of course. I’m not an idiot.”

Me: “Did you turn off the surge-master?”

Customer: “Yes.”

Me: “Double-checked all the wires?”

Customer: “For God’s sake, YES! It was fairly simple; it’s all color-coded. You’d have to be a moron to make a mistake.”

Me: “OK…why don’t you tell me what you did?”

Customer: “I unpacked it, plugged all the wires in, and then plugged it into my outlet.”

Me: “Then?”

Customer: “Then I put the accelerator on the floor and stepped on it.”

Me: “…ma’am, there is no accelerator on your computer…”

Customer: “Yes there is! It’s that thing that has two buttons on either side, and that little wheel on the bottom!”

(In case it wasn’t obvious, she had stepped on the mouse.)

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