Might We Suggest Some Buckets

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Tech Support: “Thank you for calling ****. This is ****, how can I help you?”

Customer: “Oh my God, my water pipes burst open over my server room! What the h*** do I do?!”

Tech Support: “Your office water pipes burst over your server room?”

Customer: “Yes! What the h*** do I do?!”

Tech Support: “Call the fire department! Why are you calling me?!”

From Zero to Stupid In 10 Seconds

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Customer: “Hi, I just brought this machine. I hooked it up as per the manual and it won’t turn on.”

Me: “Did you plug it in?”

Customer: “Of course. I’m not an idiot.”

Me: “Did you turn off the surge-master?”

Customer: “Yes.”

Me: “Double-checked all the wires?”

Customer: “For God’s sake, YES! It was fairly simple; it’s all color-coded. You’d have to be a moron to make a mistake.”

Me: “OK…why don’t you tell me what you did?”

Customer: “I unpacked it, plugged all the wires in, and then plugged it into my outlet.”

Me: “Then?”

Customer: “Then I put the accelerator on the floor and stepped on it.”

Me: “…ma’am, there is no accelerator on your computer…”

Customer: “Yes there is! It’s that thing that has two buttons on either side, and that little wheel on the bottom!”

(In case it wasn’t obvious, she had stepped on the mouse.)

Just Wait Until They Discover Palindromes

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Me: “Okay, we now need to log into your modem. It should ask for login details.”

Customer: “What are they?”

Me: “Admin and admin are the username and password.”

Customer: “Are the passwords in that order?”

Me: “Umm. Sure, go for it.”

Customer: “Ok, I’d hate to have gotten them mixed up!”

Amen, Part 2

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Caller: “I’m not happy with the website.”

Me: “Why?”

Caller: “It’s not reporting my usage correctly.”

Me: “I’m very sorry about that. Is it saying you have used more than you think you have?”

Caller: “No, it’s saying I have not used any.”

Me: “Oh, that means we were accidentally giving it to you for free. Thanks for telling me!”

Caller: “Crap! I should learn not to complain!”


Soggy Software

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(This call came in shortly after Hurricane Katrina.)

Customer: “My computer isn’t working.”

Me: “It’s not working, or your service isn’t working?”

Customer: “My computer itself will not turn on.”

Me: “Well, since it’s not a service-related problem, I can’t really help you with fixing it. When was the last time it worked?”

Customer: “Well, we had to evacuate for a few days, and then we came back to clean up. I fished the computer out of the swimming pool and let it dry out, then got it hooked back up.”

Me: “Yeah, that’s not gonna work.”

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