Wireless, Clueless & Hopeless, Part 8

| Raleigh, NC, USA | Uncategorized

Me: “Hello. How can I help you?”

Caller: “Yes, I just have a quick question. How can I tell if my mouse is wireless?”

Me: “A wireless mouse doesn’t have a wire.”

Caller: “Listen, I don’t have time for techno speak. Just tell me how to figure out if mine is wireless or not.”

Me: “Look at your mouse. If there is a wire connected to it, then it is not wireless.”

Caller: “You don’t have to be a smart a**.”

Related:
Wireless, Clueless & Hopeless, Part 7
Wireless, Clueless & Hopeless, Part 6
Wireless, Clueless & Hopeless, Part 5
Wireless, Clueless & Hopeless, Part 4
Wireless, Clueless & Hopeless, Part 3
Wireless, Clueless & Hopeless, Part 2
Wireless, Clueless & Hopeless

Inoperating System

| Ottawa, ON, Canada | Uncategorized

Caller: “I don’t know what I’m doing. I’m not a technically savvy person.”

Me: “Well, that’s fine. We should be able to get this working. Can you go ahead and click on the start menu?”

Caller: *pause* “Start menu?”

Me: “Yeah, the little button on the bottom-left of your screen. It’s either a circle with the logo or a rectangle that says ‘start’. It’s right there on your taskbar.”

Caller: *pause* “Taskbar?”

Me: “Yeah, the little bar with all the icons right at the bottom of your desktop.”

Caller: *pause* “Desktop?”

Me: “You know what? I’m just going to connect to your computer remotely and do it myself.”

Caller: *pause* “Thank you?”

Right-Click, Wrong-Click, Part 3

| Phoenix, AZ, USA | Technology

Me: “Thank you for calling [company]. How can I help you?”

Caller: “Hi, I am trying to find out how much RAM I have on my computer.”

Me: “Okay. An easy way to find this is to right-click on the my computer icon, and left-click on properties.”

Caller: “Oh, okay. Now what?”

Me: “You should see a box pop up with information about the computer on it.”

Caller: “Okay, but nothing happened.”

Me: “Nothing at all? What do you see on your screen?”

Caller: “My desktop.”

Me: “Alright. Well let’s try this again. What happens when you right-click on the my computer icon?”

Caller: “Nothing.”

Me: “Is the computer on?”

Caller: “Yes.”

Me: “Can you tell me, step by step, what you did?”

Caller: “Sure. You asked me to write click on my computer, and I didn’t want to write on my brand new computer, so I got a sticky note and wrote ‘click’ on the note. I stuck it to the screen, over the my computer icon.”

Me: *pause* “Oh. Okay. Well, by saying right-click, I meant pushing the button on the right side of the mouse. When you do this, it makes a clicking noise, so we techies call it ‘right-click’.”

Caller: “Oh, wow. That makes sense!”

Related:
Right-Click, Wrong-Click, Part 2
Right-Click, Wrong-Click