Ultra Short Term Memory

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Caller: “I forgot the password for my computer. Can you help?”

Me: “Sure, let me just get your account information and you can enter a new password.”

Caller: *gives me her information*

Me: “Okay, you can enter a new password now.”

Caller: “Okay, done.”

Me: “Well, tha–”

Caller: “S***! I forgot it again!”

Children Should Come With A Manual… Or A Hot Line

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Me: *on the phone* “Thank you for calling ****, my name is ****. How can I assist you today?”

Customer: “Yeah, I need some help. My son just shot my TV.”

Me: “Excuse me?”

Customer: “Yeah – he was playing around with a BB gun and shot the center of the TV. It’s dead. I need to know what to do.”

Me: “Well, unfortunately, sir… that’s not something that’s covered under warranty.”

Customer: “Oh, obviously. I know that, but I need to know what to do.”

Me: “I can get you the number of a repair shop near you…”

Customer: “No, I need to know what to do to my son. He shot my f***ing TV. What do I do? Ground him? Spank him?”

Me: “… unfortunately that’s not something I can assist you with, sir.”

Customer: “Oh. Right. Well, I thought I would try anyway.”

University Of Homer Simpson, Part 2

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(A student is dropping a computer off at our college’s IT desk for us to work on.)

Me: “Do you have an administrator password for this machine?”

Student: “Yes, it’s ‘Homer’.”

Me: “Like the author?”

Student: *blank stare*

Me: “… like Homer Simpson?”

Student: “Yeah!”

Related: University Of Homer Simpson

A Few Carrots Short Of A Bunch

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(I work for a business software company. We take data from a database, and turn it into reports.)

Client: *on the phone* “My reports look wrong.”

Me: “All right, let’s take a look.”

(I see the problem, and we’re able to trace the problem back to his database – something outside of my company’s control.)

Me: “It looks like you have some bad data in your database – once the data in there is right, you should have no problems with your reports.”

Client: “That’s ridiculous. I don’t care what the database has; it’s my report that’s wrong.”

Me: “Actually, we see the exact same problem in your database as we do in the report.”

Client: “It’s still your fault.”

(This goes on for 20 minutes. I finally decide to make it simpler.)

Me: “If you make a hamburger with rotten meat, do you blame the bun company when you get sick?”

Client: “I’m a vegetarian, I wouldn’t know.”

Me: “OK, fine – if your veggie patty was rotten, would you blame the bun company?”

Client: “Veggie patties never go rotten!”

Me: “I don’t think you understand my analogy.”

Client: “I don’t think YOU understand vegetarians!”

Me: “Ma’am, I work tech support. It’s not my job to understand vegetarians.”

Client: “WELL IT’S NOT MY JOB EITHER, BUT I DO!”

Me: “That’s because you are one.”

Client: “NO I’M NOT!”

Me: “You told me you were a vegetarian, 30 seconds ago.”

Client: “I LIED!”

Me: “…why?”

Client: “BECAUSE YOU’RE WRONG!”

Me: “No, I’m not.”

Client: “WROOONG! WRONG, WRONG, WRONG! WROOONG!”

(She kept on saying ‘wrong’ for a good 45 seconds, despite me trying to interject, so I then hung up. No one in the company has heard from her since.)

Dire Education

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(A student calls in to the tech support line for our college’s online student records system.)

Student: “Yeah, I forgot my password, and the system is not accepting the information to set a new one.”

Me: “Ok, let me see if I can try it. Can I have your name, DOB, and SSN?”

Student: *gives me the info*

Me: “Hmm, it doesn’t appear to work for me either.”

(I look in our database for anything remotely close with his info, but nothing turns up.)

Me: “Sir, it looks as though you are not in our system. Did you even apply to our college?”

Student: “Yes! What kind of stupid question is that? I applied to [another university] over six months ago.”

Me: “Sir, what city and state do you take classes at?”

Student: “Omaha, Nebraska.”

Me: “Yeah, our college is located in Missouri. I think you have the wrong college.”

Student: “No, I think YOU have the wrong student!”

Me: “You called us, remember?”

Student: *click*

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