Their Business Days Are Numbered

| American Fork, UT, USA | Uncategorized

Me: “Thank you for calling! Can I have your customer ID number, please?”

Caller: “I don’t have that. Can I give you the business name?”

Me: “Do you have your program open? I can actually tell you how to find your customer ID number.”

Caller: “No, but I have the address.”

Me: “Do you have the phone number by chance? That usually brings it up.”

Caller: “No, but I have the customer number. Will that help?”

Me: “Yes, the customer number would be very helpful…”

Right-Click, Wrong-Click, Part 2

| Chicago, IL, USA | Uncategorized

Me: “Sir, to configure the modem I need you to clear your desktop. Right-click on ‘networking’, and then select ‘properties’.”

Customer: “It turned blue. I don’t see ‘properties’. Now what?”

Me: “You don’t see a selection menu?”

Customer: “No, the icon just turned blue.”

Me: “Ah, I see. I need you to right-click on the icon.”

Customer: “I am right-clicking! Nothing is happening.”

Me: “Are you sure you are right-clicking?”

Customer: “Yes! I am right-clicking. As compared to what, wrong-clicking?!”

Me: “No, sir. As compared to left-clicking.”

(There is a noticeable silence.)

Customer: “Oh.”

Related:
Right-Click, Wrong-Click

Zombies Need Tech Support Too

| Newcastle, UK | Uncategorized, Zombies

Me: “Thank you for calling [technology firm]. How can I help?”

Caller: “I’ve been charged £60 by you, and I’m not sure why.”

Me: “Okay, what does the bank charge say?”

Caller: “It’s [technology firm] service.”

Me: “Okay, that’s the name of a annual subscription we offer.”

Caller: “Oh. I think my husband has that, but I’m not sure.”

Me: “Well, can you check with him? We don’t want to cancel if he uses it.”

Caller: “Well, I’d like to ask him. But he died on Tuesday, so I can’t get in contact with him.”

Me: “I think we can probably cancel that for you.”

Related:
Zombies Need Healthcare Too
Zombies Need High Speed Internet Too