One More Light Out For Feminism

, , , | Right | August 30, 2017

A caller had no Internet service. She had a big power outage and her modem wasn’t getting any power. She said she needed Internet ASAP because she was a doctor and needed it for her “practice.”

To determine whether a breaker jumped or if it was our modem that was fried, I asked her to plug in a lamp or anything else to the plug to see if it lights up. Pretty straight forward, I thought. To which she replied, and I quote, “I’m just a woman. I can’t be expected to know how to do this. Just send a tech.”

Seeing as how feminism had just taken it on the chin by one of their own, I had to bite my tongue to stop myself from replying, “Okay, I’ll send a big strong man to fix that right up for you. Just have a sandwich waiting for him when he gets there.”

Unfiltered Story #91993

, | Unfiltered | August 30, 2017

My boyfriend and I returned from an out of town funeral to find that our internet wasn’t working. Since he’s way better with customer service representatives than I am, he had the job of calling to try and get it sorted out. Over the course of a week, they had him run through the over the phone diagnostics 3 separate times and failed to show up to 2 different appointments to come look at it after those diagnostics didn’t work. Finally, it’s my turn to call.

Now, I am in the middle of the busiest time of year at work, working 12 hour days and weekends, not to mention the fact that we were coming off of a rough weekend traveling for a funeral. I call and explain the situation to the customer service representative and tell her that I just want to schedule another appointment. She pulls up our account and says that she sees that there was one no-show service appointment but the other one isn’t showing up at all. I assure her that the last representative that my boyfriend spoke to had confirmed that the appointment was in their system, and that their tech guy did not show up.

Already having had a rough day, I’m trying to remain polite while going through all this, but she doesn’t seem to be listening, and the next thing she says is that I’ll need to run through the over the phone diagnostics with her. I tell her again that we have been dealing with this for several days now, we’ve already run through the diagnostics multiple times, and it’s been established that we do, in fact, need someone to come out and look at it in person. This does not deter her at all; for the next 5 or so minutes we go back and forth, her insisting on the diagnostics, me explaining that we already know that we are past that point, and it should reflect that in our account, and that I just want to make a service appointment.

I am exhausted, drained physically and emotionally, and eventually I reach a breaking point while she’s trying to get me to run the diagnostics:

Customer service representative: Okay ma’am but if you’ll just run through these diagnostics first so that we can rule out any of these problems-

Me: Please, I’m begging you, we have already done them, we know we need someone to come out, I just want to schedule another appointment.

Customer service rep: I understand. So let’s first run through these-

Me: *bursts into tears, attempting to talk while obviously crying* You know what, never mind, I’ll try calling later. *hangs up*

A minute later my phone rings:

Same customer service rep: Hello, [My Name]? This is [Her Name] with [Company] and I believe we were just speaking on the phone?

Me: *somewhat recovered from crying* Yes, hi, sorry about hanging up, I just wanted to call another time.

Customer service rep: Right. Well I just wanted to make sure that you were okay?

Me: Yeah, I’m fine, thank you for asking. I just got a little upset, I’ll try calling a different time when I’m not as stressed.

Customer service rep: I understand, ma’am. But let’s just get that appointment scheduled for you while you’re here…

My boyfriend teased me for months about crying on the phone with a customer service rep, but we got our internet fixed! I still make him call most of the time, though.

Unfiltered Story #92706

, , | Unfiltered | August 29, 2017

(I work tech support and we double for the switchboard when they’re busy. This call comes in on the switchboard.)

Me: “Thank you for calling [company]. How may I direct your call?”

Caller: “I need to talk to somebody in intake?”

Me: “I’m sorry, could you repeat that?”

Caller: *yelling* “INTAKE! SOMEBODY WHO ADMITS PEOPLE?!”

Me: “I’m sorry. We don’t admit anybody here. We just provide communications services such as phone, internet and cable television.”

Caller: “You don’t provide psychiatric help?”

Me: “No, this is [company].”

Caller: “[Local mental hospital]?”

Me: “No, [company’s acronym].” *I spell out the full name*

Caller: “Oh, sorry.” *click*

You’re Not A-Lone Star

, , , , | Working | August 18, 2017

(I have been living in Texas for about five years, whereas my coworker has lived here most of her life, only having moved away once for about ten years, then moving back. This is a conversation we had when she was trying to get information on a new client.)

Coworker: “Where is Texas Tech?”

Me: “Texas.”

Coworker: *while laughing* “I know that. Smart-a**.”

Me: “I’ll Google it for you.” *I pull it up* “It’s in Lubbock.”

Coworker: “That’s really far north. Isn’t it?”

Me: “I have no idea.”

Coworker: “How long have you lived in Texas?”

Me: “How long have you lived in Texas?”

Backing Me Up Into A Corner Here

| USA | Right | July 28, 2017

(I work in customer support for a website, and am on the phone with a customer.)

Customer: “I can’t find where you login.”

Me: “Are you at [website address]?”

Customer: “Yes.”

Me: “Okay, in the upper right-hand corner, there’s a big blue login button.”

Customer: “Which corner is that?”

Me: *thinking he hadn’t heard me* “The upper right-hand corner.”

Customer: “No, I heard you, but which one is that?”

Me: *face-palm* “Go to the top of the website…”

Customer: “Okay, got it.”

Me: “And now, move your mouse over to the right.”

Customer: “Oh! I see. Why didn’t you just say in the corner?”

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