Weekend Roundup: Tech Support Classics, Part 2

, , | Not Always Right | Roundups, Technology

Tech Support Classics, Part 2: This week, we feature another five stories that reveal the trials, tribulations, and terrors that technical support employees endure daily! PS–also check out Tech Support Classics, Part 1!

  1. Scareware Makes Us Aware:
    TMI: getting an STD from an FLV!
  2. Workin’ That Tech Support Magic:
    A clever tech support employee gets some magical help!
  3. Get A Life:
    A “real”-ly demanding customer gets a “reality” check.
  4. What She Needs Is A Skynet:
    Artificial intelligence meets zero intelligence.
  5. How To Make Them As Silent As A Mouse, Part 2:
    A user points and clicks their way into the Tech Support Hall Of Shame!

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

Weekend Roundup: You Drive Me Crazy

, , , , | Not Always Right | Bizarre, Roundups

Your Drive Me Crazy! This week, we share five stories of customers who drive employees nuts—and the brave workers who are driven to serve them just the same!

  1. Drive Hoo:
    Woohoo! Drive-thru customers can really drive you crazy!
  2. Preserving Life, 1-Up At A Time:
    Proof that Pokémon-players take “Gotta Catch ‘Em All” VERY seriously.
  3. Copycats…and Copy Dogs, Copy Sheep…:
    A customer wanting to clone his dog? Just another day at the bookstore!
  4. That Was Random:
    One coffee shop customer takes a random walk on the weird side.
  5. We Can Thank Hollywood And “Hacker” Films For This:
    Tech support can fix your hard drive, but not the car you drive!

PS #1: check out our new Extras section, with pictures, videos, and news galore!

PS #2: Read more roundups here!

Detached From (Digital) Reality

, | Beltsville, MD, USA | Technology, Top

(I work for an online retail store. When customers send orders to addresses different from their card, we e-mail them a Word document form. This form requires they fill it out and e-mail it back to us.)

Customer: “I don’t understand. I’ve sent this form to you several times now.”

Me: “Sir, I saw your e-mail, but the form wasn’t attached to it.”

Customer: “Attached? How do you do that?”

Me: “What program or e-mail provider do you use?”

Customer: “I don’t know. I just write e-mails.”

Me: “Well, is your e-mail through Outlook, or is it something in a browser, like AOL, Yahoo, or Gmail?

Customer: “Yahoo.”

Me: “Okay. Well, you need to look for—”

Customer: “Hold up! I don’t even have my e-mail open. Why do I need to do this? I used your program and sent you the file.”

Me: “What program, sir?”

Customer: “Microsoft Office. And now it’s opening a bunch of files! 1, 2, 3, 4…20!”

Me: “Did you click on our file a bunch of times?”

Customer: “No! I just clicked on what you sent me! Your program is really stupid.”

Me: “Sir, that’s not our program. We sent you a document. The program to open it is someone else’s.”

Customer: “Well, your ‘document’ has a virus! There are 20 things on my screen now!”

Me: “It’s not a virus, sir. Just close those windows down, and we’ll start from scratch…”

Customer: *a few minutes later* “There. I filled out the form. You should have it.”

Me: “Sir, did you save it and attach it to the e-mail?”

Customer: “What do you mean? I filled it out! You should have it.”

Me: “You have to save it and attach it to the e-mail.”

Customer: “That’s stupid! Your program should just send it to you!”

Me: “Sir, again, that’s not our program. That is just a Word document that you save your information in.”

Customer: “You should use a program that just lets you fill it out and it sends the information.”

Me: “Sorry, our documents don’t do that.”

Customer: “This is ridiculously complicated. I’m about to cancel my order!”

Me: “If you wish to do that sir, it’s up to you.”

Customer: “I mean, how do you run your business? I have a Master’s in Computer Science! If I can’t figure this out, who could?!”