Call Back To The 1940s

| UT, USA | Bigotry

(I am a female. I work at a call center where we take care of Internet, cable, and home phone problems. If we don’t have a number from a customer, we can’t look up their account. If they don’t give us am alternate number (like a cell phone) we cannot call them back.)

Me: “Thanks for calling tech support. Can I get your 10-digit telephone number, please?”

Customer: “Nope! Get me a supervisor right now… a male supervisor.”

Me: “Oh, I’m sorry, sir. They are currently in a meeting, but I’m sure I can assist you. Can I get an alternate number in case we get disconnected?”

Customer: “Sure as h*** can’t! Get me a supervisor now. I don’t care how long it takes.”

(After about 5 minutes of at least trying to pull up his account and get an alternate telephone number, I eventually give up and go get a supervisor. Keep in mind we have no info from him, and therefore have no way to call him back.)

Me: “Okay, sir. I have my supervisor here.”

(I put the customer on mute while I hand my supervisor my headset. However, my supervisor accidentally hits ‘power’ instead of un-mute, hanging up on the customer.)

Me: “Did you just hang up—”

Supervisor: “Shut up. It’s been a long day. Do we have a call-back number?”

Me: “Nope!”

Wireless, Clueless & Hopeless, Part 11

| UK | Technology

Me: “Thanks for calling [store name]. How can I help you?”

Customer: “My internet won’t work! You have to fix it now! My business is losing hundreds of pounds thanks to you!”

Me: “I certainly do apologise about that. Are the lights on?”

Customer: “Yes, but one’s flashing.”

Me: “Okay, is the DSL cable plugged in securely?”

Customer: “DSL cable? There isn’t one of those!”

Me: “Erm, okay. So, what cables do you have plugged into it?”

Customer: “I haven’t got any plugged into it! It said it was a wireless router! So I don’t need any wires, duh!”

Me: “So… where is the router ma’am?”

Customer: “It’s in the filing cabinet, of course!”

Related:
Wireless, Clueless & Hopeless, Part 10

How To Make Them As Silent As A Mouse, Part 3

| Roanoke, VA, USA | Extra Stupid, School, Technology

(I work at an IT help desk during college, helping both students and faculty. We have a call from a Computer Science professor; he is in the middle of teaching a classroom and wants a new mouse.)

Me: *entering classroom* “You asked for a new mouse, right?”

Professor: “It took you long enough! We’ve been waiting to start class for 15 minutes now!”

Me: “Well, here you go.”

(I put his mouse on the desk and start to walk out.)

Professor: “Wait, aren’t you going to install it?”

Me: “…It’s a USB mouse.”

Professor: “So? I don’t know how to install these things!”

Me: “It’s a plug-and-play mouse. Sir, you just—”

Professor: “Just install the d*** mouse!”

(At this point, I realize what I’m dealing with. I walk over, plug the mouse into the port labelled “USB” on the front of the tower, and walk out. The class erupts into laughter. The next day, he filed a complaint against the IT department for ‘Defamation and Public Humiliation’.)

Related:
How To Make Them As Silent As A Mouse, Part 2
How To Make Them As Silent As A Mouse