Dumbed Down

| Portsmouth, UK | Extra Stupid, Technology

(Note: I am working on the technical support phone line at a large computer reseller.)

Customer: “Hi, I’ve bought a new computer from you guys and it’s brilliant. Unfortunately, you’ve made a small mistake.”

Me: “Sorry about that. What seems to be the problem?”

Customer: “The DVD drive is upside down. It still works, but I have to hold in the discs while I close the drive.”

Me: *confused* “Okay… well, bring it in and I’ll get it sorted while you wait.”

(Half an hour later, I’m covering the returns desk while my colleague is on break. The customer I spoke to on the phone comes up with his computer and places it on the returns desk.)

Customer: “Someone said they’d fix this for me. The DVD drive is upside down.”

Me: *turns computer up the right way*

(The customer was so embarrassed he took his computer and ran out out of the store!)

An Ink-ling That They’ve Been Cell-eeping Around

| Saginaw, MI, USA | Love/Romance, Technology

Customer: “Hey man, you do printers? I got this printer here. It doesn’t work, doesn’t print, doesn’t take paper, and just says ‘carriage jam.’ How much you tryin’ to charge me here?”

Me: “Whoa, hold on. Let’s take a look. It’s usually just a piece of paper in there. No big deal.”

(I plug the printer in, load up some scrap paper to test it on, and hit the copy button. It makes a makes a horrible grinding noise and shakes so hard the front panel pops open.)

Me: “Okay, that’s not a piece of paper. Any idea what happened?”

Customer: “No, man. I was just printing… uh… pictures, man… just nothing for work, you know?”

(I open all the access doors and start pushing against the rollers. I see a gray object with a headphone jack and a screen on it stuck way down into the mechanism.)

Me: “Sir, have you lost a cell phone recently?”

Customer: “No, man. It’s not a cell phone. It’s a printer, man. PRIN-TER.”

Me: “No, I know. It’s just… you seem to have a cellphone stuck down in there.”

I turn the printer around and show the customer. I eventually get his cellphone out, and as I go to print his receipt and he powers up his phone. Suddenly, the customer starts screaming, scaring everyone in the store.)

Customer: “That b****! F***ing w****! It’s HIS phone!” *breaks the phone*

(The customer gets a grip on himself and manages to pay his bill.)

Customer: “Knew it! F***ing knew it!” *walks out the store, minus his printer or cellphone*

Who Wants To Call Out The Answer

| Poole, UK | Technology

(A customer calls to inquire about location services/maps on his smartphone.)

Customer: “So, how do I get it to tell me where to go?”

Me: “Well, it’s Google Maps, so it’ll show your location, but it won’t give your step-by-step instructions as you drive or walk.

Customer: “So, what, you’re saying there’s no satellite navigation on the phone?”

Me: “No, sorry!”

Customer: “Then what’s the point of a phone?!”