Shaping Up To Be A Typical Day

| West Virginia, USA | Extra Stupid, Technology

(At my ISP, we offer rental modems for wireless connections that come pre-encrypted with a 26 character long password. Many customers mistake zeros for O’s; I’m speaking to one such customer after correcting it for him.)

Customer: “I just couldn’t figure it out. I tried several times, but it didn’t want to work.”

Me: “Well, it looks like we found the problem. Just remember that there are no O’s in that password—only zeros.”

Customer: “That’s gotta be it. I know the first time I tried it I used O’s, and then I tried circles. Guess I didn’t think to try zeros!”

Laptop Flop, Part 2

| Tampa, FL, USA | Technology

(I work in a technology help desk fixing computers. A preteen girl brings in her laptop. The entire left side is damaged, and quite badly.)

Girl: “My laptop isn’t working and I don’t know why.”

Me: “Well, it may have to do with the damage on the side.”

Girl: “What damage?”

Me: “The entire left side of your laptop is smashed up.”

Girl: *surprised* “Oh! When did that happen?”

Me: “Have you dropped it recently?”

Girl: “Well, yeah, I’m really klutzy, so I tend to drop it out of my car when I go to school.”

Me: “Okay. Well, we can take a look at it and try to fix it for you so your laptop works again. In the future, try not to drop your laptop so much.”

Girl: “Oh, is it bad to drop it a lot?”

Related:
Laptop Flop

Speedy Service For Slow Minds

| PA, USA | Bizarre, Crazy Requests

(A customer calls in about new speeds for internet service we offer. It’s 10 minutes before I am getting off from work and she has the wrong department. She also has a very thick Russian accent.)

Me: “Tech support, this is [name]; how can I help you?”

Customer: “Yeah, I have your mega max speed and I heard you have a faster connection that I can upgrade to now.”

Me: “Yes, that’s correct: we have a 30Mbs service, a 75, and even 100.”

Customer: “Okay, great, I want it, and I want you to credit me for the amount of time I didn’t have it.”

Me: “Okay, I can transfer you to customer service department were they can help you get the new speed, but I am sorry; we cant give you a credit for service you didn’t have.”

Customer: “But you had the service and I didn’t have it! I had to hear about it from a friend that the service was available. Why was I not made aware of this service? I want credit for the time I didn’t have it.”

Me: “I understand what you’re saying, but the service has been out for about 5-6 months. We sent out letters and we put up banners and even commercials. You didn’t see anything in regards to the new service?”

Customer: “No!”

Me: “Okay, well I can help you get this new service. But, I am sorry we are not going to give you a credit for a service that was available to you and you just didn’t subscribe to it.”

Customer: “Oh, well… I’ll get the credit. I’ll just talk to you manager. Transfer me to customer service, thank you!”

(She didn’t get the credit.)