Too Much TV Turns Us Into Idiots

| AZ, USA | Right | February 3, 2017

Me: “Thank you for contacting [Cable Tech Support]; my name is [My Name]. How may I help you?”

Customer: “My cable box isn’t working and I’m sick of this crappy service! I’m almost ready to cancel!”

Me: “Oh, okay, I can definitely help you out with that, ma’am. So your cable box receiver is out? Let’s see what is going on.”

Customer: “There is just a blank screen and nothing is coming on at all. The cable box is on and all the lights are on but the TV is blank!”

Me: “Okay, is it on the correct channel for the cable?”

Customer: “How the h*** am I supposed to know that if it’s blank?!”

Me: “Even with the cable box down the TV should still function.”

Customer: “That’s the thing! The TV WON’T COME ON! I PRESS POWER ON THE TV AND NOTHING HAPPENS!”

Me: “Ma’am… you may need a new TV.”

Time For A P Break

| USA | Working | January 22, 2017

(I’m trying to set up my online account for the local public transport system via phone, and it isn’t working.)

Me: “Yeah, so I entered my email and the password, and it keeps saying it’s invalid. Am I doing something wrong?”

Employee: “No, that should work, as long as you’re using the information you told me. The email is xxxhamster4, right?”

Me: “Yes, that’s it. And the password is [password].”

Employee: “I don’t know what to tell you. It just doesn’t seem to be working.”

Me: “Well, is there something else I could do? I’m going to be using this card every day; I need to be able to fill it up without going to the main store all the time.”

Employee: “I’m sorry, ma’am, but this system is relatively new. It may just be a glitch.”

Me: “Just to be sure, can we maybe double-check that you have my information down right? It’s x-x-x-h-a-m-s-t-e-r-7, with the 7 as a number, not spelled out, and the email address is @[website]—“

Employee: “I think I know what’s wrong. You forgot the ‘p’.”

Me: “Sorry?”

Employee: “The ‘p’. In hamster. No wonder it hasn’t been going through.”

Me: “Um… there isn’t a ‘p’ in hamster.”

Employee: “…oh.”

(Once she corrected the spelling on her end, the account worked perfectly.)

Puns Reached Tea Total

| England, UK | Learning | December 18, 2016

(I am good friends with the tech support team at the college. They know me for my array of terrible jokes or “puns.” In the last couple of weeks, the school has put up a board by the door with quotes from the staff about selected students.)

Board: “To [My Name], have a drink on us! From the Tech Support team.”

(Stapled beneath was a tea bag.)

Registration Disassociation

| Canada | Right | December 12, 2016

(I answer a call.)

Me: “Hello, this is [My Name] speaking. How can I help you?”

Customer: “I need to activate this software I bought. Quickly now, I’ve already been on the line for too long!”

Me: “All right, ma’am, in that case, the system needs the registration number.”

Customer: “Why? Can’t you just see it on your screen and press the button?”

Me: “I apologize for the inconvenience, but I really need that registration number. Otherwise the system won’t let me in to activate the software.”

Customer: “Well, I don’t know how to find it!”

Me: “It’s not an issue, ma’am, I can guide you. Please go into the Settings menu. Once there, you go into the section About, and finally you click on Registration Number to display the 12-digit number the system needs.”

Customer: “That’s too difficult!”

Me: “Once again, I apologize for the inconvenience, ma’am. I’ll go more slowly. First, please go into the Settings menu. Please let me know when you have and I will move along.”

Customer: “Yeah, yeah, I know!”

Me: “Then, ma’am, please find the section titled About…”

Customer: “Hmm hmm.”

Me: “…then finally click on Registration Number to display the 12-digit number the system needs. Could you please read me that number?”

Customer: “I don’t have it!”

Me: “Ma’am, are you sure you are following the steps exactly?”

Customer: “I haven’t done any of that! Why should I do all the work?! Just activate the d*** thing already!”

Me: “I’d be happy to, but to do that I need the registration number!”

Customer: “You’re just a lazy idiot! Get me someone on the line who knows what they are doing!”

Me: “Just to confirm, you’d like for a supervisor to handle your file?”

Customer: “Get one on the line, child!”

Me: “Your request to have a supervisor handles your case has been logged as per our process. I will therefore disconnect this call and a supervisor will get back to you within a business week. Good bye, ma’am.”

Customer: “WHAT D—”

Me: *hangs up*

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Didn’t Stop And Ink

| New Zealand | Right | November 3, 2016

(An older lady with a very posh accent rings us with a printer problem.)

Customer: “I bought some ink cartridges today and they won’t fit into my printer. I’m very unimpressed with your company right now.”

Me: “I’m very sorry that we’ve let you down. Can I confirm a few details?”

(We confirm what model of printer it was, and that she’d been using it before, and had previously changed the cartridges in the past.)

Customer: “The cartridges just don’t fit.”

Me: “Is there anything blocking—”

Customer: *interrupting me* “No, there’s nothing there; the cartridges are too wide.”

Me: “Can you describe the cartridges?”

Customer: “They are…” *she describes a common model of HP cartridges; she has an Epson printer*

Me: “Ma’am, I’m sorry but those are the wrong cartridges for your model of printer.”

Customer: “But the man at [Popular Stationary Chain] said that these were a common brand.”

Me: “Did you tell him what type of printer you had?”

Customer: “No, I couldn’t remember so he showed be some common types of ink cartridges and I picked these.”

Me: “Well, I’m sure if you go back in and explain what happened they might—”

Customer: *interrupting again* “No! I won’t go in there again. I want you to send me some ink cartridges out for free.”

Me: “I’m sorry, but you went to another company, and couldn’t tell the person what type of printer you had, so you guessed about the cartridges.”

Customer: “Yes.”

Me: “And it turns out you guessed wrong.”

Customer: “Yes, and it’s your fault.”

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