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Not-So-Smartphone, Part 15

| QLD, Australia | Extra Stupid, Popular, Technology

(I’m working at the front desk of a popular computer repair store that also repairs phones. It’s my first week working on front desk as I’m usually out the back fixing the computers. The owner and manager of the store is out here to supervise me. A man walks in wearing business casual and wanders around, looking at the display computers before coming to me.)

Me: “Hi, I’m [My Name]. How can I help you?”

Customer: “Hey, yeah. I was wondering if you guys did phones?”

Me: “We sure do. What type of phone is it and what’s wrong with it?”

(He hands me the latest in a particular phone line. it’s pretty obvious what happened as the screen has smashed and one of the corners is dented. I put it down on the desk.)

Me: “All right, we’ll get right onto that. May I have your name?”

Customer: *completely ignoring my question* “How long do you think it will take?”

Me: “Screen replacements usually take about an hour. May I have your name?”

Customer: “Okay, cool.”

(He picks his phone up off the desk and makes towards the door.)

Me: “Uh, sir…?”

(He doesn’t listen and keeps walking out, exiting the building.)

Me: *turning to the manager* “Uh, did he just…?”

Manager: “Yep. He’ll be back.”

(Around an hour later, he returned and demanded to know if his phone had been fixed yet. It, of course, wasn’t and he berated me for being stupid and lazy even though he took the phone with him. My manager, previously having gone back to his office, came out to defend me and banned the customer from the store after he made a scene and broke one of our display computers. My manager bought me lunch after that.)

Related:

Not-So-Smart Phone, Part 14

Not-So-Smart Phone, Part 13

Not-So-Smart Phone, Part 12

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Laptop Flop, Part 11

| AZ, USA | Crazy Requests, Technology

(I’m a young woman working with all men at a well known retail store that also provides tech support. We are always extremely busy due to understaffing, and I am usually the only person helping customers checking in and out their computers. This client is a man in his 60s.)

Me: “Here’s your computer, sir. I’ll turn both of them on for you to look at. It looks like this one had a few viruses.” *points to laptop which is about six years old* “But this other one, due to its age, is running as fast as it can.” *points to laptop that is about fifteen years old* “The tech that worked on it said there’s nothing else we can really do for it, so he suggested to replace the unit.”

Client: “This is ridiculous. It was running just fine before!”

Me: “Well, the computer getting older and the speed is limited by its age. I’m sorry, but I can’t speed it up any more than it already is.”

Client: “Do you have a car?”

Me: “Yes, I own my own car.”

Client: “I’m sure that if there was something wrong with it, you’d just throw the whole thing away, now wouldn’t you?”

Me: “Excuse me?”

Client: “That’s what’s wrong with your generation! One thing is wrong, you throw it all away!”

Me: “No, sir, I wouldn’t throw my car away because one thing is wrong. I would replace the broken part to make it work again. Since it says here in our notes that we attempted to call you multiple times about your computer and that you declined any more work done to it aside from diagnostics and virus removal, there’s nothing more we can do to your computer without replacing parts or scrapping it.”

Client: *grabs laptops* “I’m not replacing them! They’re in mint condition!”

Me: *wipes dusty hands on pants* “Have a nice day!”

Related:
Laptop Flop, Part 10
Laptop Flop, Part 9
Laptop Flop, Part 8

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Thou Shalt Have Cable

, | Germany | Language & Words, Movies & TV, Technology

(The German word for “commandment” is also used as an auction term.)

Coworker: “Hello, this is the IT service of [ISP]. How can I help you?”

Caller: “Hello? Please, help me. You have to help me.”

Coworker: “Certainly, ma’am, what seems to be the problem?”

Caller: “I can’t see my commandments! I can’t watch them!”

Coworker: “Commandments? Like… your auctions on eBay?”

Caller: “eBay? What is this? What are you talking about? Please help me.”

Coworker: “Uh, why don’t you explain to me which commandments you mean?”

Caller: “Commandments! The Ten Commandments. It goes on Kabel-1 at two pm!”

Coworker: “Oh, the movie! Let me see what we can do. Please tell me your customer number first…”

(It was a long call. It turned out the elderly lady was disabled and really wanted to watch her movie that day, as it was Good Friday. My coworker was able to find out the problem wasn’t in her devices so he transferred her over to the TV services support. She blessed him. Sometimes religious customers aren’t that bad.)