Note: Still Needs To Discover Fire And The Wheel

| | Right | November 23, 2007

(Ten years ago, I was working for a company selling computerized cash registers. A customer called in to help me with a cash register that didn’t connect to the back office computer)

Me: “So, can you tell me the settings of the DIP switches on the cash register?”

Customer: “DIP switch?”

Me: “Oh, sorry, the small switches located on the backside.”

Customer: “Eeeerrr…there are no switches there.”

Me: “Oh, yes, there are. Right next to the power cord.”

Customer: “No. There are no switches. Not any more!”

Me: *puzzled* “Huh? Not any more? What do you mean?”

Customer: “Well, you know, my colleague told me that these switches might actually be what caused the problem, so I removed them.”

Me: “REMOVED THEM??”

Customer: “Yeah, you know, removed them. With a chisel.”

Source

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Honesty Is Always The Best Policy

, , | | Right | November 15, 2007

Customer #1: “Ah… okay. Thanks for your help.”

Me: “That’s what I’m here for.”

Customer #2: “I need help…”

Me: “…and that is how it’s done.”

Customer #2: “That was simple. You made me feel dumb.”

Me: “That’s what I’m here… I mean…” (I didn’t know what to say from there)

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That’s Nothing A Little Duct Tape Can’t Fix

, , | | Right | November 11, 2007

Customer: “I want a computer where I can type in Russian and it will print in English.”

Me: “Sir, I’m afraid we don’t have Russian keyboards.”

Customer: “No, that’s fine. I’ll just tape Russian letters on.”

Me: “Sir, it will still be an English keyboard.”

Customer: “Okay, so what if I glue the letters on?”

Me: *thunk thunk thunk* “Still English.”

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My Neighbor Broke, Can You Fix It

| | Right | November 7, 2007

Tech Support: “So you’re having issues picking up your wireless signal … how many connections are there?”

Customer: “There’s two other networks but only one bar on each … those are my bad neighbors.”

Tech Support: “So the good signal isn’t there? Hmm, your modem might be off; can we check that?”

Customer: “Modem?”

(Tech support troubleshot that for a while before realizing the guy had never paid for internet before and didn’t own a modem.)

Tech Support: “Sir, when you said the other connections were your ‘bad neighbors…’ Did you mean that the good neighbor with the good signal isn’t there?”

Customer: “Oh, he moved?”

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Sorry, Scotty & Spock Haven’t Been Born Yet

| | Right | November 6, 2007

Customer: “Hello, is this Tech support?”

Me: “Absolutely, is there an issue I can help you with?”

Customer: “Yeah I want you to take over my computer and tell me what’s wrong with it. It’s all crazy.”

Me: (Thinking about how “all crazy” actually constitutes as a good description of a problem in most cases) “Okay ma’am well I assume you’ve had us remote control your machine again, so go ahead and open the program for me and I’ll try to connect. What’s the IP address?”

Customer: “No, you can’t have my IP.”

Me: “Well it’s impossible to help you without it. Don’t worry, I’m not going to do something to your machine.”

Customer: “No, you don’t understand. My ISP or whatever stopped giving me internet so I need you to do it some other way.”

Me: “Ma’am, without internet I can’t just .. beam into your computer.”

Customer: “Man, those guys control EVERYTHING!!”

*click*

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