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Customer Service To A Tea

, , , , , , | Right | March 6, 2022

My wife is almost completely tee-total except for the odd sip from time to time but she drinks tea constantly — both the proper stuff and herbal. When she was pregnant, she more or less gave it up because she was concerned about the caffeine content, but I knew that she was missing it.

One day after work, I went to a specialist shop a few streets away from my office and had a chat with one of their staff about my situation. She was absolutely wonderful and spent time helping me with a selection of teas that were naturally caffeine-free, worked with my wife’s preferences, and were otherwise safe to consume whilst pregnant.

After one of her colleagues rang me up, I asked to speak with the manager.

Manager: *Polite but a little apprehensive* “Hello, I understand that you wanted to speak to me. How can I help?”

Me: “I just wanted to give you a bit of feedback. Your member of staff has been absolutely wonderful today and has really gone out of her way to help me find teas that my pregnant wife can enjoy. I really just wanted to thank you also and let you know that I had a great experience today so that you can mark it in her next performance review or whatever.”

Manager: “Oh! That’s wonderful. I’m really happy to hear that and thank you for taking the time to speak to me. Congratulations, too! Here, let me give you something.”

The manager then spent the next few minutes filling up my carrier bag with free samples before thanking me again and telling me to have a good day. What a great experience! The place wasn’t the cheapest but it definitely became my favourite spot for unusual teas after this.

Leaves Them Very Tai-wanting

, , | Right | July 22, 2021

I work at a bubble tea place and am full Taiwanese — where bubble tea came from!

Me: “Here’s your drink! Have a wonderful day!”

The customer looks at the drink mysteriously.

Me: “Is there an issue?

Customer: “Yeah, I just don’t think this is the right shade of black for the boba!

Me: “I’m… sorry?

Customer: *Hands the drink back* “Yeah, so if you could just make it the proper shade and change that, that would be great!

Reaching New Tea Totals

, , , , | Right | April 24, 2021

I walk into my favorite tea shop in the early afternoon and am greeted by the owner.

Owner: “Well! Glad to see you… You’re our seventh customer today!”

They’ve been open since nine am.

Me: “Well, you’d better get your restroom breaks while you can. You know what happens when I come in.”  

We’ve been joking about how every time I come in, they immediately get slammed. The owner’s husband replies as he goes into the restroom.

Owner’s Husband: “You snooze, you lose.”

I get a cup of the tea they’re sampling and then go about picking out my teas to refill my stash as we chat.

Just as the last of the shop’s staff goes into the restroom and the owner’s husband is weighing and bagging my tea, the door opens and two groups come in — about seven people.

The owner helps one group and her employee helps another. Several more groups come in.

By the time I’ve been there for twenty minutes, the shop is packed. People keep coming up and asking me about various black teas.

Customer: “Thanks! I will get all these. Can you ring me up?”

Me: “Just take it over to the register.”

Customer: “But we want you to get the credit.”

Me: “I’m sorry, I don’t have a register login because I don’t actually work here.”

Customer: “Oh! I’m sorry!”

Me: “If it bothered me, I would have made an excuse and escaped!”

I was doing that for over an hour. When everyone finally cleared out, they had made more than $1,500 in that hour! They’d been under $100 when I walked in.

They gave me my tea for free; they said I’d earned it.

This story is part of our Best Of April 2021 roundup!

Read the next Best Of April 2021 roundup story!

Read the Best Of April 2021 roundup!

It Doesn’t Even Sound Good On Paper

, , , | Right | April 12, 2021

It is early in the morning and I am working alone, with no customers in the store. An older man comes in and I am already opening my mouth to say my usual greeting. The man speaks before I can, not having looked around once nor saying hello. 

Customer: “You do not have what I need!”

He wanted normal tea filters out of paper. I work in a tea shop.

Cold Is The Tea Drank By This Customer

, , , , , | Right | August 25, 2019

(I’m working at a tea shop that steeps loose-leaf tea. Hot teas are served in white paper cups and cold teas are served in clear plastic cups.)

Customer: “May I have a hot oolong tea with no sweetener?”

Me: “Sure.”

(I prepare the tea and hand it to the customer. The customer leaves and comes back a couple of minutes later.)

Customer: “Hi, sorry, could you please give me a different cup for this?”

Me: “Oh, sure. Did something happen to the cup?”

Customer: “It’s just weird; it looks weird.”

Me: “Umm, okay? How can I fix that for you?”

Customer: “Can you switch it to a plastic cup?”

Me: “Sure.”

Customer: “Also, add ice to it.”

Me: “Umm… So you want a cold tea?”

Customer: “Yes.”