Directions As Wrong As Their Attitude

, , , , | Right | July 5, 2019

(We have a lot of cruise ships visit our town during summer. Today, there are two large ones in town. Consequently, there are a lot of tourists wandering around. I’m walking my dog around the wharf area, dressed in an old pair of jeans, T-shirt, and shoes to match. A couple of tourists approach me.)

Tourist: “Excuse me, sir, could you tell me where the Tourist Information Office is?”

Me: “Sure, it’s just over there.“ *points* “You can see the sign.”

Tourist: “Thank you.” *walks off*

(Another couple of tourists see this.)

Tourist #2: “Hi. I wonder if you could point us in the direction of the art gallery?

Me: “No problems. It’s just over the road there; the entrance is at that end of the building.”

(Another woman is hovering, and as soon as [Tourist #2] walks off she comes up.)

Tourist #3: *rudely* “Where’s [Tourist Attraction]?”

Me: “I beg your pardon?”

Tourist #3: “You heard me. Where’s [Tourist Attraction]? You’re the tourist guide; you should know where everything is.”

Me: *looking down at my clothes and my dog* “Um…”

Tourist #3: “Hurry up; I haven’t got all day!”

Me: “Okay, go up that road two blocks, turn right, go down a block, and you can’t miss it.”

Tourist #3: “Humph.”

(I continued to walk my dog, secure in the knowledge that she was heading in the opposite direction to the one she asked me for.)

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Should Have Downloaded Some Common Sense First

, , , , , | Working | May 15, 2019

(I work in a pharmacy. We have to install an updated digital certificate into our dispensing software so that we can connect with the government’s healthcare software. My boss has provided me with a manilla folder with a set of instructions, the PIC — Personal Identification Code — code, and other related documents, and left me to it. The back end of our dispensing software is rather fiddly and complicated, so we’ve organised for our dispensing software’s tech support to call us and install the certificate remotely. This entire conversation takes place by phone.)

Tech: “Okay, you’ll need the PIC and the CD.”

Me: “What do you mean, CD?”

Tech: “As in the physical CD.”

Me: “I wasn’t told about a CD. Wouldn’t it be [file] that [Boss] downloaded and told me about?”

Tech: “No, it’s a physical CD. They should have sent you a CD with the letter with your PIC.”

(I shuffle through the manilla folder of documents that [Boss] gave me and pull out a CD labelled with the name of the government’s software.)

Me: “Okay, let’s try this.”

Tech: “Does it say [ACRONYM] on it?”

Me: “Yep.”

Tech: “That should be it, then.”

(I put the CD in and give the tech the PIC code.)

Tech: “It didn’t work. Are you sure it’s the right code?”

Me: *after double checking* “Well, that’s the code I was given.”

(Nevertheless, I hunt through the file and find two more CDs and two more codes, and we try them all, but none of them work. During all this, I notice that the tech is trying to open a file on the discs with the same unusual extension as the file my boss had downloaded.)

Me: “Are you sure it’s not [file] we’re supposed to be using rather than the CD?”

Tech: “No, there should be a CD.”

Me: “Why don’t we try it anyway, just in case?”

(We tried it, and, lo and behold, it worked! Cue my epic facepalm and fervent wish that I could get back the twenty minutes we’d wasted!)

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Wrong Direction, Right Attitude

, , , , , , | Working | January 10, 2019

(We’re short-staffed and it’s been a busy, chaotic morning with customers practically lined up out the door as they wait for their prescriptions. Eventually, we get through the queue and stop to catch our breath in a brief moment while there are no more customers in the shop. We’re all a bit tired when yet another customer enters and looks around, appearing confused. My coworker approaches her and blurts out this gem:)

Coworker: “Can I point you in the wrong direction?”

(Fortunately, the customer had a great sense of humour and was soon successfully served.)

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You Think About That, Because They Don’t Want To

, , , , , | Right | December 21, 2018

(A customer calls asking about a bedroom package.)

Customer: “Hi. I want to know how much the [bedroom package] costs.”

Me: “It’s normally [price], but right now it’s on sale for [significant discount]!”

Customer: “Can you do any further discount on that price?”

Me: “No, unfortunately not. We already give a small discount on all the items when they’re purchased in a package, and you’re saving [large amount] on top of—“

Customer: *interrupting* “It’s just that I’m in [Competitor] right now, looking at the same item, and I want to know if you can go any cheaper.”

Me: “Unfortunately not. You’re already saving [large amount] on top of our regular discount; we can’t go any lower.”

Customer: “Okay, then, goodbye.”

(I think that’s the end of it until I get a call back ten minutes later.)

Customer: “I just wanted you to know I bought the package from [Competitor].”

Me: “Okay?”

Customer: “And I paid more for it, too. Think about that.”

Me: “…”

(I have no idea what I’m supposed to “think about,” or what I did to tick this guy off so much!)

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Their Knowledge Is A Bit Patchy

, , , , , | Right | November 7, 2018

(I am selling a customer nicotine patches to help them quit smoking.)

Customer: “So, can I still smoke when I’m wearing the patches? Someone said I can.”

Me: *head-desks internally*

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