(My son is talking to me about one of his Lego “Star Wars” sets.)

Son: “I want to try to build it with you later this week. It’s a model of the escape pod that C3PO and R2D2 use to escape to Tatooine in episode four, and it comes with a little Lego C3PO and R2D2!”

(Being a seven-year-old, he’s not very good at keeping all of his Lego pieces organized. There are little bitty Lego pieces all over my house. So it comes as no surprise that he loses a few pieces after playing for a while.)

Son: “I’m missing the two figurines from the set!”

Me: “They’re probably somewhere around the house; we’ll just have to look for them.”

(My wife chimes in, addressing our son.)

Wife: “I think I saw R2D2 under your bed.”

(My wife goes upstairs to get it and sets it on the table next to our son’s breakfast plate. My son sits down at the table, picks up the figurine, and looks at it, speaking very matter-of-factly.)

Son: “Mom, this is not the droid I’m looking for.”

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(I’m talking to a caller about warranty issues for their kitchen appliance.)

Me: “Unfortunately, sir, that serial number tells me that your appliance is out of warranty. Do you happen to have a sales receipt or other proof of purchase showing it was purchased during the warranty period?”

Caller: “No, it was a gift. I just got it for Christmas.”

Me: “I am sorry to hear that, sir. Is there any way you would be able to get the receipt from the person who got it for you? Or even a bank or credit card statement showing the date of purchase?”

Caller: “But it was a gift!”

Me: “I understand, sir, but without a proof of purchase, there’s nothing I can do under warranty. Are you positive you can’t check with the gift-giver and see if you can get something showing the date of purchase?”

Caller: “It was from Santa!”

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