Unfiltered Story #122308

, , , | Unfiltered | October 3, 2018

A customer brings in a stack of pants to be dry cleaned.

Me: *after putting his phone number/name into the computer* And how many pants have you got here?

Customer: Nine!

Me: *inputs the number of pants, trusting his count* Your total is $[total]!

Customer: *pays and takes his receipt* Oh, and can you hem this pair *points at a pair with the bottom folded up* up three inches?

Of course, his transaction is over now and I’d have to ring him up for the hem. I decided to just do the hem, and not charge this once since I get to keep 25% of his total (the other 75% goes to the company that does the cleaning) and it was a large order. I didn’t say I was doing the hem for free or anything, just that it would be done and he could pick up in one week.

As I am tagging his items, it turns out that there are only 8 pairs. I figure that he forgot a pair at home or miscounted… but also since I hadn’t charged for the hem, and had technically overcharged for the cleaning (by almost the same amount… hems are $10 and cleaning is $9.50 in this area) that it was a wash and everything was even anyway.

He picks up on the morning he is due and leaves without incident, only to come back a few hours later, irate.

Customer: You forgot to give me one of my pants! I brought 9 and you only gave back 8!

Me: Oh, actually sir, when I was tagging them, it turns out there were only 8 there. I had one tag left over, so I put it on the pair that you wanted hemmed. I forgot to charge you for the hem though, so everything evened out in the end! *smiles*

Customer: NO! I brought you NINE PAIRS!

Me: *goes back and forth with him a couple of times, with him insisting that he gave me 9* Sir, I have absolutely no reason to lie to you. There were only 8 pairs in the stack you left with me.

Customer: BUT YOU CHARGED ME FOR NINE!!

Me: Yes, because I believed your count was accurate, but as I said before, there were only 8, but since I forgot to charge you for the hem, everything evened out and it was less paperwork to just leave it as it was instead of reringing everything after you had left when I discovered the error.

Customer: *slaps his arm* It was green like this shirt! I got them to match this shirt!!!

Me: I am terribly sorry, but if there is a pair of green pants, they didn’t make it into the stack that you brought with you. Perhaps they were forgotten at  home or something, but I assure you, they were not brought in here.

Customer: *as he storms out* THIS IS HOW YOU DO BUSINESS?! UNREAL!!!!

I am the only person who works here. I know they were never here. I know that he only brought 8 pairs. I am 100% sure of this.

It All Sounds Like Not-Dutch To Me

, , , | Working | June 17, 2018

(I bring a pair of pants to the tailor to get the legs shortened. The lady at the counter is clearly foreign, but I’ve been to this shop a year or so before and have seen her there, so I know she’s been in the country for a while already. I therefore assume she knows enough Dutch to at least communicate well with customers.)

Me: “Hi! I’ve got these pants I need shortened. “

Tailor: *blank stare*

Me: “So, yeah, uh, just a few centimetres off the bottom, I guess. Can you tell me what it is going to cost?”

Tailor: *unintelligible mumbling*

Me: “I’m sorry, could you say that again? Didn’t quite catch that.”

(She takes out an appointment note and writes a figure on it, before handing it to me. I see she wrote down the costs.)

Me: “Okay, so [amount]? That works for me.”

(Cue another round of blank stares, while I’m hoping she picks up a professional demeanour somewhere.)

Me: “I assume you need to know how much you have to trim off, right?”

Tailor: *blank stare, then silently nods*

Me: “Okay, so, I go to the dressing room now, so can put it on and you can measure how much you need to trim, all right?”

(I do so, and once I emerge from the dressing room she almost jumps on me, taking the measurements and marking where she needs to trim. When she’s done, she gives me another stare, which tells me I can go change into my own pants again. Once I’m done:)

Me: “So, when can I pick it up?”

Tailor: *slides appointment note at me, still only with the costs scribbled there*

Me: “Tomorrow?”

Tailor: “Wednesday.”

Me: “Today is Thursday. So… almost a week? That can’t be right, can it?”

Tailor: *points at Friday on the appointment note* “Wednesday.”

Me: “That’s Friday. So, tomorrow then?”

Tailor: “Yes, Fri-desday.” *or something else resembling a Dutch mix of Wednesday and Friday*

Me: “Cool, see you tomorrow, then!”

(I hope that everything goes all right, and come back the next day. I show her my appointment card, which also contains a reference number. She says nothing but proceeds to get a pair of jeans from the rack that is clearly not mine.)

Me: “I believe you have the wrong one.” *spots my jeans on another rack* “I see it! The one with [number] is mine.”

Tailor: “[Different number]?”

Me: “No, [right number], the black jeans, third from the front on that rack there.”

(She gets it right and folds up the jeans.)

Tailor: “[Higher amount than we agreed upon], please.”

Me: “Hold on. You said [lower amount] yesterday. It’s even on the appointment card, see?” *I hand her the card*

Tailor: “Oh, silly!” *taps in amount on register* “[Incorrect, higher amount], please.”

Me: “I don’t think so.”

Tailor: *huffs* “[Correct amount], please.”

Me: “That’s more like it!”

(Surprisingly, my jeans were done just fine. But I swore I’m not going back there if I don’t have to! The other day I did have to, though, and she was still there — two years after the described incident — and her Dutch hasn’t improved in the slightest.)

No Refunds Keep You In The Red, Or Black

, , | Right | December 25, 2017

(I’m a self-employed dressmaker, and in the run-up to Christmas I agree to fit in a rush order.)

Client: “I want a cloak, with a red lining and black outer.”

(I make, photograph, and send the cloak. After it arrives, I get the following feedback:)

Client: “The red fabric was nicer than the black. You should have put the red on the outside.”

Me: “I happen to prefer the red myself, but since you specified what you wanted, and this included having the red on the inside, that’s what I did.”

Client: “Well… I guess I’ll make it work.”

(I’m pretty sure they were angling for a partial refund, but I wasn’t going to give money off just because they changed their mind!)

Cannot Be Tailored To His Demands

| Nanaimo, BC, Canada | Right | September 22, 2014

(I own a tailor shop. I typically ask customers if one week service is okay with them. This is because I am all alone here and need the time. Most are fine with it but some need things sooner. This is okay provided I have time available on whatever day. However, if they want it same day or next day, there is an upcharge since I have to stop anything else I am doing and let them jump the queue. My permanent special is on regular jean hems since they are the fastest hem to do. A customer walks in with two pairs of pants with fancy stitching on the hems and a bit of intentional distressing of the fabric.)

Customer: “I want to get these both hemmed, but do you do the kind of hem where I get to keep this look at the bottom?”

Me: “A European style hem? Yes, I do those.”

(I take his information and measurements for the receipt and enter the jobs into the computer.)

Me: “Now, is next Saturday okay for you?”

Customer: *eyes bulge out of his face* “That long?! Really?”

Me: “It is just what I like to ask for. I might be able to get them done sooner, though. What day would you like them done?”

Customer: “Well, I am going to Vancouver on Tuesday, so…”

Me: “If you aren’t leaving until later on Tuesday, I can have them ready for 9:30 pickup or, if you are willing to pay the urgent fee, I can have them ready tomorrow. I am closed Sunday and Monday.”

Customer: *sounding impatient* “How much?”

Me: *looking at the computer* “[Amount] for Tuesday or [amount +$10] for tomorrow.”

Customer: *eyes stick out even more* “HOW MUCH?! But I came here because your sign outside says two for [amount which is half of the Tuesday price I quoted], and that is why I came here! That is false advertising!”

Me: “I am sorry for the misunderstanding, but that price is for our basic hem, which is where I cut the pant and sew a new hem. It takes one machine and is an easy hem. It has an absolute turn around time of one week which is why it is a special price. The hem you want is more of a ‘deluxe’ hem and takes all three of my machines and more time, plus you want it sooner than one week.”

Customer: “I don’t see why you need a week! You just need to cut it and sew! It would take a few seconds!”

Me: “Regular hems don’t take long, but you don’t want that kind. Euros take longer, but not that long. The issue is that there are many people ahead of you and their work comes first. That is why if you want to skip the line, you have to pay a little extra.”

Customer: *looking very disgruntled* “Well, the place in the mall will do it for [30% less than my regular euro price] AND they gave me a 10% off card to use!”

Me: *knowing for a fact that the place in the mall charges a little less than twice what I do and doesn’t do a good job at all* “Well, that sounds like an excellent deal, sir. You’d better get there before they close, then. I am sorry I couldn’t help you today. Let me just get the pins out of these pants for you.” *does so* “Sorry again, but have a great weekend!”

(The customer grabbed his jeans and left, still grumbling.)

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Happy Birthday Two You

| Nanaimo, BC, Canada | Right | May 23, 2013

(I am working a shift on my birthday. An elderly customer that I recognize comes in without any items to have altered; I assume she is picking up an order.)

Me: “Good afternoon Mrs. [name]! What can I do for you today?”

Customer: “I just wanted to come in to tell you what a lovely job you did on my pants last week, and to give you this!”

(She ‘ninjas’ a bag out of her purse, and places it on my counter. It is a little bag of gourmet chocolate squares!)

Me: “For me? Really?”

Customer: “Yes! You were so nice to me, and I thought it would be nice to give you a treat!”

Me: “Well, that was really nice of you! Wow! These are even all the flavors I like! It is my birthday today, so thank you for the present!”

Customer: “It is? It is my birthday today, too! How about that! Happy birthday!”

Me: “Happy birthday to you, too!”

Customer: “Well, goodbye! I will see you again sometime!”

Me: “Have a great afternoon, and I hope so! Bye!”

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