I am currently at an unemployment office (Alfakassan in Sweden) to obtain a referral for a job I have lined up. Part of my application requires a full background check of three years, two of which can easily be filled with a reference from Alfakassan.
It’s important to note that before turning up, I corresponded with my former work coach and asked for this meeting, which they then approved, and they told me that they had all the relevant paperwork for my reference ready. Happy days! Or so I thought.
I turn up to the office at 1:40 pm and talk to the receptionist.
Me: “Hello. I have a meeting with [Work Coach] at 2:00 pm.”
Receptionist #1: “Okay, can I have your personal number?”
Me: “It’s [personal number].”
Receptionist #1: “It says on my computer that you stopped applying for unemployment since you were starting a new job.”
Me: “Yes, that’s why I’m here. I arranged a meeting with [Work Coach] to obtain a reference.”
Receptionist #1: “Oh, for that, you will need to fill out this form, then.”
She hands me a form before bluntly answering a phone at her desk, practically ushering me away to complete the form. Bear in mind that this is during the health crisis, so a lot of people are applying for unemployment. Most unemployment offices close at 6:00 pm, and the queue for the reception already wraps around the building. I decide to take the form, grab a coffee and a bun, and fill it out before rejoining the queue.
Forty minutes of queuing later, I finally get my turn at the reception, only this time there’s another person there. By the way, it’s now well past my meeting time with [Work Coach]. I have emailed them about the form and waiting in line, but they have so far not responded.
Me: “Hi. I was told I need to fill out this form, and I was meant to meet with [Work Coach] at 2:00 pm, but—”
Receptionist #2: “If you are late for your meeting, you will need to rebook for your unemployment.”
Me: *Starting to get a little bit agitated* “I’m not here for unemployment. I’m here for a reference, which was already agreed on between me and [Work Coach].”
Receptionist #2: “Oh. Have you filled out [exact same form I just mentioned I have already filled out]?”
Me: “Yes, it’s right here.”
Receptionist #2: “Okay, I will get in touch with [Work Coach], but you are in for a wait; they are going to be busy with other claimants. Next time arrive on time, okay?”
I let the last comment go and take a seat. The hours drag on.
And on.
And on.
At 5:20 pm, they start cutting the queue down to the immediate next ten claimants, as they will not be able to help anyone else that day. Since nobody has come to see me yet, I march over to the reception.
Me: “I’m sorry, I’ve been waiting in that seat for the last four hours to meet with [Work Coach] for a reference. What is going on?”
Receptionist #1: “Have you got an appointment?”
I am trying SO HARD not to raise my voice.
Me: “I did — at 2:00 pm. But I had to unexpectedly fill out this form you gave me for it!”
Receptionist #1: “Wait, you said you’re here for a reference?”
F****** SERIOUSLY?!
Me: “…Yes!”
She pulls a stack of paper from a small pile to her left and hands it to me.
Receptionist #1: “You could have just said that when you arrived.”
I wordlessly took the reference and stormed the f*** out of there. Over four hours wasted over nothing. No wonder people lie about their referrals.