Finding This One Will Take A Christmas Miracle  

, , , | Right | December 23, 2020

I work in the biggest cinema in Sweden. We have a LOT of customers every day and especially weekends. A colleague calls for me to check on something a customer forgot, so I go talk to the customer to get a clearer picture of what he lost.

Customer: “I lost a Christmas present.”

Me: “Okay, do you know where you lost it?”

Customer: “Here.”

Me: “Here in the lounge?”

Customer: *Shrugging* “In the cinema.”

Me: “In the auditorium?”

Customer: “I guess.”

Me: “When?”

Customer: “Before the movie.”

We have about 50 to 60 movies every day.

Me: “What movie?”

Customer: “That children’s movie.”

Most movies on a Saturday before 4:00 or 5:00 pm are children’s movies.

Me: “What time? And do you remember the name?”

Customer: “Around five, I think. No, I don’t.”

He says that, even though he JUST saw the movie today.

Me: “Okay…” *Giving up a bit* “What did the present look like?”

Customer: “A box.”

Me: “Any brand? Colour?”

Customer: “I dunno… About this big.” *Shows with his hands*

I totally gave up and I went to grab the first Christmas box that I could find. Thankfully, that was the right one, and it clearly had a brand and a colour — and not even close to the size the customer showed me. This conversation could have been over In less than a minute but he just couldn’t answer the questions properly.

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That’s Not At All Patronizing, Is It?

, , , , | Working | December 22, 2020

Some friends and I are sitting in our local pub on Friday night, having a few beers and discussing life, the universe, and everything. At the table next to us are a man and a woman in their forties doing much the same. The woman is in a wheelchair.

After they’ve been sitting there for a few hours, drinking and eating, the man heads to the bathroom while the woman flags down the waiter and asks for two more beers.

Waiter: “Sorry, I can’t serve you.”

Woman: *Taken aback* “Why not? We haven’t been too loud, have we?”

Waiter: “No, but I don’t know if you should be drinking.” *Points to her wheelchair* “Once your caretaker gets back, if he says it’s okay, then I’ll serve you.”

Woman: *Astonished* “My ‘caretaker’?”

Waiter: “Yeah, the guy who’s helping you out.”

Woman: “He’s not my ‘caretaker.’ I’m an adult; I’m quite capable of taking care of myself. You’ve been serving us for hours now with no problem.”

Waiter: “Because your caretaker was ordering.”

Woman: “He’s not my caretaker.”

Waiter: “Look, I’m sorry, but how am I supposed to know you’re not on some medication that will react poorly with alcohol?”

Woman: “Everyone else here could be, too, and you’re not refusing to serve them. I’m in a wheelchair; I’m not sick.”

Waiter: “How am I supposed to know that?”

Woman: “Because I’m telling you.”

Waiter: “And if your caretaker tells me the same, I’ll serve you.”

Woman: “Okay, let me speak to your manager.”

Waiter: “I’m the owner. So if you have a reaction to alcohol, that’ll be my responsibility, and I don’t want that.”

My Friend: “Look, just serve her. We’ve all been sitting here for a while, and the only one having a ‘reaction’ is you.”

Waiter: “Sure. Just as soon as her caretaker—”

Woman: *Furious* “He’s not my ‘caretaker’!”

My Friend: “And I am on medication, which is why I’ve been drinking soda all night, and you keep trying to sell me beer.”

Waiter: “But that’s different.”

And so on and so forth. The couple ended up leaving, as did we, and we haven’t been back since.

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On The Need For Hazard Pay, Part 21

, , , , , | Right | December 17, 2020

It’s late March and we’re early in the first wave of the health crisis. As such, no safety features are in place yet, meaning we have no masks, gloves, or separators on the tills yet.

I’m standing at my till serving a customer who suddenly sneezes right up in my face. I stand there, shocked, while the customer just looks at me.

Customer: “Oh, it’s okay. I don’t have it. I was cleared two weeks ago.”

Related:
On The Need For Hazard Pay, Part 20
On The Need For Hazard Pay, Part 19
On The Need For Hazard Pay, Part 18
On The Need For Hazard Pay, Part 17
On The Need For Hazard Pay, Part 16

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And He Rode Off In A Puff Of Smoke

, , , , , , , | Right | CREDIT: Tapico18 | December 15, 2020

I work as a night manager in a hotel. I just started my shift, and I get information regarding a guest who is acting a bit shady, has a connection-reservation coming up which he has not paid for yet, and still has a few bar bills to pay.

One of my colleagues dialed him at 6:00 pm.

Colleague: “I was wondering when you’re planning to come down to finalize your payment?”

Guest: “I’ll be down in just a moment.”

At 9:00 pm, my colleague saw him run out of the lobby without saying anything to the front desk.

I start my shift at 10:30 pm and get all the info I need. I pay a visit to the room he has departed from. I stumble upon one of the dirtiest rooms I have ever witnessed. He has smoked a lot in the shower, and there is ash everywhere; we are a smoke-free hotel.

I go back to the front desk and try to charge his card for the bar bill and as well as the smoking fee. It is declined. I remember overhearing from a colleague that he opens and closes his card however he wants to avoid late payments.

Anyway, I tell myself that if he walks back in, I will make him pay for the bar bill and the smoking fee and then refuse to check him in again.

At 11:30 pm, the madman walks in again and orders me to finalize his connection-reservation.

Me: “I will finalize the payment from your previous stay, in addition to a smoking fee; I found evidence that you smoked in the room.”

Guest: “I’m not paying any smoking fee! I didn’t smoke in the room!”

I show him some pictures of the room.

Guest: *Shrugging* “The ashes must have fallen off of my clothes from when I smoked outside.”

Me: “I’m sorry, but we have evidence.”

He gives up.

Guest: “I’m just gonna call a friend.”

And he takes off running.

I stand there confused. I know that his card will decline, and I feel like it’s not worth it to call the cops etc. After two minutes, I see that he has borrowed one of these electric bikes you can rent around town, and at the same second that he drives past our entrance, I realise that he has activated his card to be able to rent the bike! So, I pull up his folio and try to charge his card once again, and the missing payments go through! He tried to flee, but I feel like I outsmarted him.

He called us later and said that we did not have the right to charge his card after his stay. I simply answered that we do have the right to charge a card if there are missing payments. That is what he signed when he registered. He just said, “See you in court!” and hung up.

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Was There A Merger We Didn’t Know About?

, , | Right | December 7, 2020

Customer: “Do you have an iPhone case for her Galaxy s10?”

Me: “I have iPhone cases. I have Galaxy s10 cases. But I do not have iPhone cases for Galaxy s10.”

Customer: *Disappointed* “Oh, really? Too bad. Thanks, anyway.”  *Walks away*

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