Self-Checkout Makes You Want To Drink

, , , , | Working | October 2, 2017

I’m the customer in this story. I am working full time, going to university in the evenings, volunteering at the weekends and, unbeknownst to me at the time, dealing with some pretty heavy depression. I am averaging two or three hours of sleep a night. One night after studying at the university library, I decide to head to the shops to pick up a few bits. My mum’s birthday is coming up and I see a bottle of whisky she likes on sale, so I decide to grab a bottle for her as a mini-present.

I get to the self-service checkout and I get picked for a random check of my bag, which is basically to stop people bagging stuff without scanning it. An employee comes over and checks my bag, and sure enough, the totals don’t match. After rescanning everything in my four bags, it turns out I had missed the 40p pack of sugar sprinkles to go on my mum’s cake! If I were going to steal anything, it would have been the £25 bottle of whisky. Now, anytime I go to the self-scan aisle, I get “randomly selected.”

Shaved New Hires From A Bad Experience

, , , | Right | October 1, 2017

(We have a lady who regularly comes to the deli and makes us slice thinner, even though what she’s buying is already shaved, and therefore, thin. She also refuses to say shaved; it’s always “shredded,” which is a completely different product. I’m very tired of politely trying to get her to order the correct thing, so the last time she was in…)

Customer: “I want chicken, but shredded.”

Me: *reaches for shredded chicken*

Customer: “No! That one. But thinner.”

Me: “So, shaved chicken?”

Customer: “No! Shredded!”

Me: *reaches for shredded chicken*

Customer: “NO! THAT ONE!”

Me: “So, shaved chicken?”

Customer: “But I want it thinner than that!”

Me: “That’s fine; I can shave it finely for you. When you ask for shredded, you’ll get the shredded.”

Customer: “You didn’t correct me last time.”

Me: “Yes, ma’am, I did. I tell you every time. We have new people hired, and they won’t know what you mean and I will not have you yelling at a 15-year-old girl because you can’t order the right thing.”

(We’ll see what happens next time she’s in…)

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Oh My Gourd: Seriously?

, , , , | Right | September 25, 2017

(I am team leader in the produce department. It is a busy Saturday, shortly before I am due to go home. The customer is an older lady, probably in her 60’s.)

Customer: “Hi. Do you have any half cucumbers left?”

Me: “Hi there! No, sorry. We have run out of those, I’m afraid; it’s been a busy day. I can find out when they are next coming in if you like, or we have whole cucumbers you could buy instead.”

Customer: “Don’t you have anymore in the back?”

Me: “No, sorry. We’ve completely sold out.”

Customer: “Aren’t you going to go and check?”

Me: “No, I know for a fact we don’t have any in the back. I’ve been here since 7 am, I worked the delivery that we had this morning, and I have personally been looking after this aisle today, so I know we don’t have any more. Sorry.”

Customer: “My husband and I couldn’t possibly eat a whole one; what do you expect me to do with a whole cucumber?”

(I could think of several possibilities as to where she could put it, but didn’t share these with her!)

Me: “Well, you don’t have to buy a whole one; you could come back another day when we have half cucumbers back in stock.”

Customer: “Oh, no, we definitely need one for tonight. Can’t you cut one in half for me?”

Me: “I’m afraid we can’t do that, as they are different products. The stock on the system would mess up.”

Customer: “How do you normally get half cucumbers?”

Me: “They are delivered to the store pre-packaged, whole ones and half ones in different crates.”

Customer: *turns to her husband* “Did you hear that? He thinks they come in like that.”

Me: “No, I don’t think that, I know that; I have personally taken produce deliveries off the truck and I know for a fact they come into the store pre-packaged like that.”

Customer: “This is outrageous, you wouldn’t get this at [Other High-End Supermarket]. The managing director himself would come down and cut a cucumber in half for you before he let you leave without one!”

Me: “I’m not saying you have to leave without one; I have offered you an alternative whole cucumber. Other than that, I can’t really help, I’m afraid. I can’t cut one in half, because it is essentially a different product. If you wanted a pint of milk, and we only had two-pint bottles left, you wouldn’t expect me to pour a pint out, would you?”

(She didn’t have much to say to that but then started complaining about the price difference, and asked if I could give her a whole cucumber for the price of a half. Half a cucumber was £0.39, a full cucumber was £0.69. But I’d be d***ed if I was going to cave into her. After getting nowhere with me, she approached other colleagues in my department, but they all told her the same thing and referred her back to me as the team leader. She then went to the customer service desk to complain, who, naturally, called someone from my department – me. She then asked to speak to a manager, and after I informed her I was in charge of the department, she stormed off, husband in tow. I thought that was the end of it, until I returned to my department a few minutes later to find her asking bewildered customers if they wanted to go halves on a whole cucumber. She found someone who agreed and snapped one in half, giving me a smug look as she walked away. The best bit, though, is that cucumbers are sold at the same price irrelevant of weight, and her half had the barcode on it, so she paid the full price and the other customer got half for free!)

Unfiltered Story #94379

, , | Unfiltered | September 21, 2017

(I was working in a supermarket, straightening out some of the seasonal displays when a woman comes up to me. She has a trolley full of shopping, but it’s all in bags so she has probably already paid for it.)

Customer: “Can you carry my shopping home for me? I asked at the till but the idiot on there didn’t seem to understand what I was asking. I don’t know why you hire those foreigners if they can’t speak a word of English.”

Me: *Trying my best to smile politely despite her comment* “Oh, we don’t carry shopping to a customer’s home. We can help you take it to your car-”

Customer: “I don’t have a car.”

Me: “Oh well there’s nothing I can do, I’m afraid. Where do you live? I’m fairly familiar with the bus schedule – plus several buses stop at the stand just outside. I’ll bet one of them goes to where you live. I could even walk with you to the stand and take a look at the timetable. They’ve got one posted up there.”

Customer: “No! I want somebody to carry my shopping. Why don’t you understand?”

Me: “I do understand what you are asking, madam, I just can’t do it. Nobody in this store is going to be able to help you carry your shopping home.”

Customer: “This isn’t good enough! I want to see your manager!”

*I put a call for a manager and wait with the customer for one to arrive. As we wait the customer is rambling about how stupid everyone is. Finally the manager arrives.*

Manager: “What seems to be the problem?”

Customer: “Your staff are stupid. I just want somebody to carry my shopping for me.”

Manager: “Um … okay. We can carry your shopping to your car-”

Customer: “No! I want somebody to carry it to [gives her address which will easily take 15-20 minutes to walk there].”

Manager: “So you want one of our staff to carry your shopping to your house?”

Customer: “Yes! Why can’t your idiot staff understand that?”

Manager: “Madam, we can’t do that. It’s against company policy. Staff can help carry shopping to your car, but not all that way. If you like, you can use our phone to call a taxi. Or there’s a bus stop just there, the [bus number] stops where you live.”

Customer: “But I don’t WANT to get a bus or a taxi. I’ve spent £60 at your shop! £60! I don’t have enough money left for a bus or a taxi. It’s too heavy to carry. You had better find somebody to carry my shopping NOW. I am a paying customer.”

Manager: “I’m sorry, madam, but as I explained, none of our staff will be able to walk your food home. I’ll tell you what, I’ll let you borrow the trolley – take it home and bring it back tomorrow, or the next time you’re in.”

Customer: “What?! But I’ll look stupid pushing a trolley through town! No! Carry my shopping home for me NOW!”

Manager: “I’m sorry, but that’s not going to happen. Is there a friend or family member you could get in touch with? You can use our phone.”

Customer: “NO! I just want my food home now. You should carry it! It’s too heavy!”

Manager: “I’m sorry but I’ve given you your options. Nobody is going to carry your shopping home for you.”

Customer: “Do you know I’ve spent lots of money here today? Over £60! £60! I’ll bet no other customer has spent that much in your store today.”

Manager: “Madam, even if you spent £500, our staff would still not carry your shopping home. It’s against our health and safety policy and it is for insurance reasons. Now, do you want to use our phone to call somebody, or borrow the trolley?”

Customer: “You’re all terrible people – making a disabled woman like me carry her shopping home. I’m going to tell everyone you made a disabled woman carry all this shopping home!

*The woman grabbed her bags out of the trolley and makes her way out of the store.*

(The customer came storming in the next day saying she threw her back out because we refused to carry her shopping home and we had made her ‘more disabled’. She threatened to sue us. We gave her the details for our legal department at head office but we never heard anything more about the matter.)

Unfiltered Story #93719

, , | Unfiltered | September 16, 2017

I’m at the supermarket, standing in line, waiting to pay for my items. As the cashier had finished serving the person in front of me, a woman in a wheelchair starts to push herself past me, and thinking she was only trying to leave the shop, I let her past. She then proceeds to put her groceries down in front of mine. The cashier looks back and forward between the two of us, unsure of what to do.
Me: Uh, excuse me, but I was next.
Woman: No, you’re not, I am.
Me: Well no, you literally just came straight past me and put your things in front of mine.
Woman: Oh, well I didn’t see you there.
Me: (not wanting the hassle of arguing the point with the woman) Um, okay, go for it, I guess.
Woman: *smirks and shakes head at me*

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