Unfiltered Story #199937

, , | Unfiltered | July 7, 2020

(The supermarket I work at three times a week recently celebrated the fortieth anniversary of the family business. Every employee dressed in 1970’s attire for the once-off sales event. The store most certainly experienced the largest turnout due to ridiculously discounted store-wide sales. )

Me: “Hi, how are you?” trying to engage in conversation with the customer.

Customer: *ignores me but proceeds to unload three cauliflowers onto the register*

Me: *scans and bags the items*, “so this comes to $9.00, do you have a [Store] Rewards card with you today?”

Customer *examining the screen*, “I thought the cauliflowers were 50 cents each?”

Me: “Yes they are maam, they are a Rewards Card sale”

Customer: “I don’t have a Rewards Card! These sales should be for everyone!

Me: “I’m sorry Maam, but I can sign you up for a Rewards Card and the amount will immediately discounted. It won’t take long at all. All you have to do write your details in a booklet…”

Customer: “I don’t want a Rewards Card! (little did she know that rewards cards are like an almightly immunity pin in our supermarket)

The customer abandons her cauliflowers and begins to tell the other customers that all sales are rewards only, extremely upset.

Ah, that’s customer service for you.

Unfiltered Story #199907

, , | Unfiltered | July 5, 2020

So I work in a bakery at a well known super market. There’s this middle aged man who comes in with his mother and constantly nags on us for marked down items. On this particular day he wants several packages of chocolate pastries reduced. I tell him I cannot do that. He gives me some problems so I call a manager over the phone to see if maybe they can help him. The man then blatantly opens a package of another pastry takes one out and eats it as he walks away… I stood speachless

Checkout This Not-So-Sweet Sixteen

, , , , , | Right | July 4, 2020

I work in a big chain supermarket in the UK and overhear this far-too-frequent situation. Due to the current lockdown, there is a one-way system in place: the queue of customers waiting at the top end of the checkouts are being directed to either a checkout or the self-service machine.

A woman is in front with a big trolley of shopping and there’s a man behind with a basket. The woman has a scan-as-you-shop device, so my coworker tells her to wait for the scan-as-you-shop till at the self-service area to become free.

My coworker speaks to the second customer in the queue:

Coworker: “Okay, do you want to go to checkout sixteen, please?”

Male Customer: “No, thank you.”

Coworker: “Okay, do you want to go to self-service?”

Male Customer: “No, thanks.”

Coworker: “Then where do you want to go?”

Male Customer: “A normal checkout!”

Coworker: “Checkout sixteen, then, please.”

Male Customer: “Thank you.”

This has become a common occurrence recently.

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Very Aggressive Charity

, , , , | Right | July 3, 2020

The supermarket where I work rents space to a popular coffee chain. The rental agreement makes it so the chain has to use supermarket employees and the supermarket’s register system. Because of this, we are unable to redeem gift cards for the coffee chain. We have an 8.5-by-11-inch sign indicating this on top of the register.

I am working alone and had a few people in line, a mother with her kids, a woman, and a guy. I have just finished making the mother’s order and am ringing her out.

Me: “It’s going to be [total].”

Mother: *Holds out a gift card* “I’m not sure how much is on this.”

Me: “Sorry, but we are unable to redeem [Chain]’s gift cards.”

I point to the sign.

Mother: “Oh, sorry. Give me a minute.”

Woman: “Let me get that for you.”

Mother: *To the woman* “That’s all right, but thank you.” *To me* “Is it all right if I use change?”

Me: “Yeah, sure.”

Woman: *To me* “I got her order.” *To the mother* “Go ahead and take your coffee, dear.”

Mother: “No, no. It’s all right.”

The woman then moved over to our card reader and got ready to slide her card.

Mother: “Really, I’m all set.” *Hands me the money*

I ring her out and give her the change.

Me: “Have a nice day.” *To the woman* “What can I get you?”

Woman: “First, you can give me that woman’s money so I can give it back to her.”

Me: “I’m sorry, ma’am, but I cannot just give you money from my register, and since she declined your charity, I must respect that.”

Woman: “You’re a f****** a**hole, you know that?”

Me: *Surprised* “I’m sorry you feel that way. Is there anything you want to order?”

Woman: “Gimme a [drink] and put that woman’s order on mine so I can give her the money.”

Me: *Starts her coffee* “I’m sorry, ma’am, but I can’t do that.”

Woman: “F*** you! She was embarrassed! That’s why she didn’t want the charity.”

Me: *Finishing her order* “I’m sorry, ma’am, but she refused to let you pay for her and gave me her money. I cannot just give you her money as it needs to be refunded in the system and I can’t do that from here.”

Woman: “You’re an a**hole! She was embarrassed!”

Me: *Rings in order* “That’ll be [total for just her drink].”

The guy in line behind her has now walked away.

Woman: “Put her coffee on there and give me her money so I can give it back!”

Me: “I’m sorry, ma’am, I cannot.”

I glance over to the employee out on the sales floor for help.

Me: “Can you please pay for your order?”

She slides her card through the reader.

Woman: “You’re a f****** a**hole! She was embarrassed! I’m going to have you fired!”

Thankfully, her card goes through with no problem.

Me: *Holds out her receipt* “Thank you. Have a nice day.”

Woman: *Walks off* “F*** you!”

She then stormed off, and about fifteen minutes later a manager came by and told me she tried to complain about me, but the guy that was behind her and left was nearby and defended me. The manager gave me one of the supermarket’s employee reward gift cards. It’s been a few years since this happened, and the woman still comes in regularly, and every time the person in front of her has some issue, she offers to pay. Thankfully, there haven’t been any more incidents like this one.

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Paging [Cashier]’s Brain To The Checkout

, , , , , | Working | July 1, 2020

A friend and I, both aged eighteen and looking rather younger, are going to a grocery store to buy party supplies, and my mom asks me to buy some beer. We get to the checkout and notice a sign next to the register.

Sign: “You need to be eighteen to buy alcohol. All people who look younger than forty will need to show their ID. No exceptions.”

I pull my ID out, but then I realise that the cashier has already bagged our stuff and is counting our change.

Me: “Wait, aren’t you going to check our IDs?”

I point at the sign. The cashier stares at the sign for several seconds, then at us, then back at the sign.

Cashier: “Why?”

We look at each other, confused.

Friend: “It says there that you have to check our IDs for the beer.”

We try to hand her our IDs, but she doesn’t even move or acknowledge it.

The cashier stares at the conveyor belt.

Cashier: “Can you keep moving? You are holding up my line.”

We looked at the non-existent line, shrugged, and grabbed our things. As we were leaving the store, we spotted a manager walking over to the cashier looking ANGRY. We never saw that cashier again.

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