Three Beers!

, , , , | Right | July 15, 2020

I’ve more or less had enough of my job. The customers are the worst I have dealt with, and although other staff fairly share their time on the till, I’m generally just put on a till and forgotten about. All in all, I’m out of patience.

On one day like this, a gentleman comes to the till with a single can of beer taken from a pack of four. We don’t sell them this way. There is only a price for the four-pack. Also, due to a fairly new minimum alcohol unit pricing law, we legally cannot reduce the price lower than a certain amount.

Me: “I’m sorry, we can’t sell those singly.”

Customer: “Seriously?”

Me: “Seriously.”

Customer: “Well… just scan it through!”

Me: “I can’t. The price will come through as the four-pack since the barcode is for a four-pack of beer.”

Customer: “Reduce it. Work out whatever they normally are divided by four. If you can.”

Me: “I know maths, but because of the alcohol law, I cannot reduce it. The till will think I’m selling a four-pack for £1.15.”

Customer: “Oh, just do your job and scan it! I don’t have time to argue!”

I do as I am told and scan it.

Me: “Okay. That’s £4.60.”

Customer: “What? For one can?”

Me: “As I told you, we don’t sell them singly. The till assumes there are four. You might as well get the other three.”

The customer glared at me and got the others. We finished the transaction in silence. I’m quitting that job tomorrow. It can’t come fast enough.

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Unfiltered Story #200719

, | Unfiltered | July 15, 2020

One of my shift duties is to further mark down already reduced foods with that days date on them and every single time…
Customer: “Excuse me will you be marking this down?” (Waves item that is clearly not reduced)
Customer 2: *follows me around the aisles gathering up the items I reduce*
Customer 3: “Can you mark this down for me now? I don’t want to wait until you get to it”
Customer 4: “Do you have this reduced but with another date on it? I don’t want it for today”
Customer 5: *Fills entire trolley with 15p sandwiches*
Customer 6 at 15 minutes to closing: “What do you mean you don’t have any more *names specific item from bakery which are fresh baked every morning* that’s just poor customer service!”

Unfiltered Story #200660

, | Unfiltered | July 14, 2020

(I’m cleaning the aisles when I get a call from my boss to check on a guy acting suspiciously. He’s a tall man, probably in his mid thirties, dressing with a long trenchcoat, and he seems to be checking the sweetener. As soon as I approach him, the guy starts running towards the door. A coworker and I catch up to him and stop him before he gets too far)

Me: Sir, whatever you got, you have to give it back now.

Man: *looking everywhere nervously* You don’t understand, I need it.

Me: Well, if you need it you’ll have to pay for it.

Man: I can’t, they won’t let me!

Me: They? Who are they?

Man: *takes out three different sweeteners from the coat and gives them to me* You don’t understand. You just don’t understand.

And then he just walked away, leaving me and my companion completely dumbfounded.

Parenting Problems Are Licked

, , , , , , | Right | July 12, 2020

As part of the measures to protect employees and shoppers from a certain illness, our supermarket has decided to add to the cleaning; there’s a person that goes round continuously wiping down “touchpoints,” i.e., keypads, basket handles, and freezer door handles. There’s a rota for this for regular staff, and today’s my day.

I’m going down the frozen aisle, cleaning the freezers, when…

Customer: “NO! DON’T!”

I turn to see a very exasperated-looking mother holding her young child who has clearly just licked the freezer divider glass.

Customer: “For God’s sake! You’re gonna get sick by doing that! And make other people sick, too! Honestly! Next time, I’ll… I’ll… I don’t know! But I’ll do something!” 

She dragged her kid off whilst muttering. I liberally sprayed the glass that the child had just licked.

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Six… Give Or Take Nine

, , , , , | Right | July 8, 2020

I’m an assistant manager at a supermarket. There are two others there, as well, and only two are needed at customer service, so I help out with bagging. The cashier is new and somewhat inexperienced. If a customer comes up with a bag of bread that they’ve selected themselves, we’re either supposed to count them if it’s a small number, or ask them how many there are, and if it looks reasonable, we take them at their word.

Cashier: “Hello! How are you, ma’am?”

Customer: “Fine, thanks.”

The cashier starts scanning items and comes to a bag of bread.

Cashier: “How many?”

Customer: “Six.”

The cashier puts six into the transaction, but with the bag as big as it is, I know there’s no way it could only contain six. I pull the clear bag out of the brown bag and quickly count them after she sends the bag down my way. I count fifteen.

Me: “[Cashier], it’s fifteen, not six.”

She turns to me because she didn’t hear, so I repeat it. The customer gives me a dirty look.

Customer: “That’s not right.”

Me: “There were fifteen breads; you said there were only six.”

Customer: “I know, but that’s not right.”

Me: “What’s not right?”

Customer: “You make it look like I’m trying to steal.”

Me: “Ma’am, she asked how many breads there were, and you deliberately said that there were a lot fewer than there actually are.”

Customer: “I don’t care. Get me your manager!”

My manager was nearby in the customer service area, so I went to get her. As I walked through the door and explained it to her, the customer barged through the door, like she was going to attack me or something. The owner, a huge, over-six-feet-tall bald man, grabbed her and pinned her to the ground while I called the police. She ranted and raved, but since we had the security footage, she was escorted out by the cops.

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