Unfiltered Story #122071

, | Unfiltered | September 23, 2018

(I work in a travel bureau within a supermarket. Whilst not a part of this supermarket, as part of their promotion, we offer storecard points on their storecards)
Customer: *storms up to me* Do you have my (storecard)?!
Me: *takes a quick look around, although I know I haven’t had one left with me* No, I’m sorry, could you have possibly put it in with your money when you collected it?
Customer: No! Why would I do that?! You obviously still have it!
Me: I’m so sorry, ma’am, I’ve just checked and I don’t have any back here.
Customer: This is ridiculous! *scowls at me* This is the last place I had it!
Me: *goes on to suggest maybe she put it in her pocket or other alternatives, and she snaps each time*
Her: *rummaging through her purse again, pulls out the storecard and wanders off without apologising*

Unfiltered Story #122058

, , , | Unfiltered | September 22, 2018

(It’s a really dead Sunday morning, so I’m sitting behind the customer service desk reading not always working when a customer comes up and  I hear the following exchange)
(Colleague) {Scans goods} That’ll be £25 please.
(Customer) {Hands over £45}
(Colleague) Oh, it’s only £25 {Hands back £20, before finishing transaction and handing over receipt.
(Customer) {Goes to hand back £20} But it should have been £45
(Colleague) No, it only came to £25 so you gave me too much.
(Customer) My grandad gave me this money to spend.
(Colleague) You can always spend it on something else.
(Customer) He won’t like that, I’ll just tell him that the girl wouldn’t take it. {Leaves}
(Colleague) {Turns to me with a “did that just happen expression”}
(Me) That made my brain hurt.

Taken Aback By Going Back To You

, , , , , | Right | September 21, 2018

(I am at the tills and a customer approaches me with an item she wants to bring back. She also has a basket full of shopping.)

Me: “Okay, I have returned your item, so that’ll be £16.99 going back to you. Would you like me to put your shopping through the same transaction?”

Customer: “Yes, please!”

(I scan her shopping through.)

Customer: “And is that at zero now?”

Me: “No, there’s still £5.96 going back to you.”

Customer: “Okay. Let me go and find something else.”

(She leaves the till — bear in mind there is a queue building — and rushes to grab something from an aisle. A minute or so later she returns with a few items. I scan them through.)

Me: “That’s still £2.56 going back to you.”

Customer: “Really? I’ll find something else I might need.”

(Again she rushes off. She takes a little longer this time, and comes back with things from the very back of the shop.)

Customer: “Okay. What is it now?”

Me: “It’s 10p going back to you.”

Customer: “Ugh. What is there around here for 10p?”

Me: *with a deadpan expression* “Two carrier bags?”

(She actually bought the carrier bags so she didn’t have any money to go back to her. I have absolutely no idea why it was so important for the balance to level out at £0.00. Luckily I had patient customers who were as baffled and amused as I was!)

Customers Expect You To Butter Them Up

, , , , | Right | September 20, 2018

(I’m in my first few weeks of a new job, and so far the customers have always been really nice and understanding if I struggle to do certain things. I’m on the tills ringing up a customer when this happens:)

Customer: “Oh, I just realised I forgot to get some butter. Can you get it for me?”

Me: “I’m sorry, but I’m not allowed to leave my till. I can call a supervisor to get it for you, but just so you know, it might take a while before someone comes to the till if they’re all busy.”

(This is following something that happened the previous day, when I called a supervisor to get a replacement product, and they didn’t turn up for 15 minutes, after which the customer left without it.)

Customer: “Okay, that’s fine.”

(In this case, the supervisor arrives pretty much straight away, and brings the butter for her.)

Customer: *to me* “SEE? That wasn’t so hard, was it?”

Me: *pretty confused* “I’m sorry; I don’t understand.”

Customer: *sarcastically* “I’m sorry it was such an inconvenience to you to do something so simple for me.”

Me: *feeling really scared at this point that I’ve done something wrong* “I’m sorry, I didn’t mean it that way! I just wanted to warn you that you might be waiting a few minutes if things were busy. It was no inconvenience to anyone, and I’m sorry I made you feel like that.”

Customer: “Oh, okay. In that case, don’t worry about it! I obviously read the situation wrong.”

(I felt a little bit shaken up, but satisfied that it was dealt with now. The next day, my manager came over to tell me that the customer had put in a complaint about me, saying I was extremely rude and unhelpful. Since I’ve just started here, and the manager doesn’t know me yet, this could seriously damage my chances of keeping the job. So, to anyone who decides to put in a complaint against an employee for no good reason: have a serious think about it first, and consider just how much damage you could really do against an innocent person.)

Not A Photo Perfect Finish

, , , , | Right | September 20, 2018

(My coworker and I are behind our counter working on photo orders when a customer comes up to our registers. He’s looking at the mats on our counter which explain the prices of photos. I go over to help.)

Me: “Hi. Anything I can help you with?”

Customer: “Wow! You were quick! I was interested in getting my passport photo done.”

(I’m not sure what the price is, either, since I’m newer to this department, though not new to the store, so I’m searching the mats for the price. Unable to find it, I call my coworker over.)

Me: *to coworker* “Hey, do you know the price of passport photos?”

Coworker: “Hmm, I thought it was $6.00.” *searches the mat* “That’s weird; it’s not on here. They must have left it off when they gave us new ones. Let me scan a UPC… All right, it’s $8.”

Customer: “Did your wages increase when they raised the price? Haha!”

Coworker: “Uh… Not really. Were you interested in getting a passport photo done?”

Customer: “Yep!”

Coworker: “Okay.” *to me* “Let me show you how it’s done!”

(I’ve seen her do this once before, but we don’t get many orders for it, so she shows me the ropes and we print out his photo. Later, he comes back to pick it up.)

Customer: *looking at picture* “I see she chose the one that wasn’t smiling!” *laughs*

Me: “Oh, yeah… All passport photos have to have no facial expression, so it was the most neutral.”

(All of his photos except one had him smiling, despite my coworker asking him to not smile and to be neutral.)

Customer: “I didn’t know that! So, if I don’t like this photo, what do you do?”

Me: “Well, unfortunately, the policy is that we can only fix photos, not return them. So if there’s any issues with your print, we will redo them for you!”

Customer: “Okay! No problem!”

(He leaves. Then an hour later, I get a call from the customer service desk:)

Me: “Hello, electronics, what can I do for you?”

Coworker #2: “Hey! There’s a man here who got his passport photo taken and he wants to return it. I know we can’t; I just want to know what to do.”

Me: “Why does he want to return it?”

Coworker #2: *to customer… I can hear him in the background* “So what was wrong with the photo?”

Customer: “Yeah, I’m not wearing the right color shirt, my face looks weird, and my hair isn’t right.”

Me: *to coworker* “We can fix it for him; just let him know he can come in anytime to get it redone.”

Coworker #2: “Okay, no problem!”

(He ended up coming in the next day and tried to take both home with him, instead of giving me the bad one back.)

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