A Lost Lost Cause

| IN, USA | Bizarre, Crazy Requests

(I work at a supermarket service desk. I have just clocked in when a customer comes up and I greet her and ask what I could do for her, per usual.)

Customer: “Yes, I’ve lost my sunglasses. Has anyone turned them in?”

Me: “Let me check for you, ma’am. What do they look like?”

Customer: *irrationally irate and screams* “SUNGLASSES!”

Me: “Yes, but what do they look like? Like, the color of the frames, or if they’re name brand?”

Customer: “Oh, I don’t know! You don’t know if they’re back there? They’re like a tortoise-shell color, like the brown and black design!”

Me: “Okay. Let me check for you.”

(I check my drawer below my register and only see some reading glasses and a pair of children’s sunglasses.)

Me: “I’m sorry, but they don’t seem to be here.”

Customer: “Well, I left them in the restroom and they’re not THERE!”

Me: “I’m sorry, ma’am. They’re not here at the moment, but if you’d like I can take your name and num—”

Customer: “So you KNOW they’re not back there?”

Me: “Yes. There are no sunglasses that fit your description back here, but if you’d—”

Customer: “So. YOU KNOW!? You have that authority? Who are you? Who are you?! What’s your name?”

Me: “I am [My Name], but yes, I’ve looked in any area your glasses may be and they’re not here.”

Customer: “And you KNOW this?”

Me: “Yes. If you’d like I can take your information down and we can call you if they are turned in. Sometimes items aren’t turned in until someone has finished shopping and—”

Customer: “I know that! Do I seem stupid?”

(She then walked off without giving me her information.)

Please Be Civil To Partnerships

| Bury St. Edmunds, England, UK | At The Checkout, Awesome Customers, Bigotry, Top

(I’m male. I’m chatting away to Customer #1 whilst scanning her items. We are talking about cakes.)

Customer #1: “My husband doesn’t like the walnut one.”

Me: *laughing* “Nor does my boyfriend. It means I can eat as much as I want in front of him and not have to sha—”

Customer #1: “Your boyfriend? That’s disgusting. I didn’t realise [Company] hired your type!”

(At this point, Customer #2, a sweet little old lady who has been waiting in the queue, speaks up.)

Customer #2: “You leave him alone! He’s been nothing but helpful and you were happy to chat to him when you thought he was straight. Besides, I’ve seen him and his boyfriend in town, and he’s bloody gorgeous!”

Customer #1: “Well! I never!”

(She pays and flounces away.)

Customer #2: *to me* “You tell that boyfriend of yours that I think you two look very happy together and may you be together a long time.”

Me: “Thank you! I will!”

(Months later, when my boyfriend and I decided to get a civil partnership, Customer #2 screamed with joy when I told her!)

To Give Credit Where Debit Is Due, Part 5

| Dallas, TX, USA | At The Checkout, Extra Stupid, Money, Theme Of The Month

(I am a customer in this story, standing next in line while the person ahead is being attended to.)

Cashier: “Okay, sir. Your total is [amount].”

Customer: “Fine.”

(The customer pauses and doesn’t move to get his wallet.)

Cashier: “Sir. Cash or credit?”

Customer: “What?”

Cashier: “I’m sorry. Are you paying with cash, check, or credit card today?”

Customer: “What do you mean?”

Cashier: “For your groceries, how would you like to pay for them?”

Customer: “I don’t get it. I only have a debit card.”

Cashier: “That’s fine. We accept debit as well. Just slide it through the machine here.”

Customer: “But it’s asking for a credit card. I don’t carry credit cards. People steal those all the time.”

Cashier: “Sir, the machine will take both credit and debit. I you just follow the prompts…”

Customer: “I don’t know. It’s asking for a credit card. I refuse to use one.”

Cashier: “I can 100% guarantee you, sir, that the machine will read your debit card. After you swipe your card, select ‘debit’ and you’ll be done.”

Customer: *motions to his groceries* “I can’t pay for these with a debit card. What kind of a business is this that doesn’t accept debit?”

Me: “Sir, I don’t mean to interrupt, but I shop here weekly. They do accept debit cards. Open your eyes and read the machine prompt. It clearly has a DEBIT option.”

Customer: “It says credit. I don’t have credit!”

Me: “It’s that green button on the right labeled DEBIT. If you can’t see it, then I don’t think anyone here can help you.”

(At this point the customer walks out and leaves eight full bags of groceries behind, muttering how confused he was that the store didn’t accept debit cards. The cashier has to load the bags into a cart and wait on another associate before ringing me up.)

Me: “That probably happens way more often than it really should.”

Cashier: “We have a pool going to see how high we can hit in a week. So far I’m at five and it’s only Wednesday.”

Related:
To Give Credit Where Debit Is Due, Part 4
To Give Credit Where Debit Is Due, Part 3
To Give Credit Where Debit Is Due, Part 2