Can’t Predict The Cards

| Melbourne, VIC, Australia | Right | October 19, 2016

(We recently got a whole new computer system installed in our store, complete with new machines for customers’ cards; as it’s now done differently, our manager has asked us to talk all customers through the new system for the first week.)

Me: “Will you be paying by cash or card today?”

Customer: “Card.”

Me: “Just to let you know we have a new system now, and how it works—”

Customer: “I’m not a f****** moron! I know how these things work!”

Me: “If you need any help then let me know and I’ll talk you through it.”

Customer: “Are you f****** deaf?! I know how to do it!”

(I just sit back and watch her for several minutes trying to figure out the new system. The old system let customers type in any cash out they would like before swiping their cards; the new system will not do anything until the card has been swiped.)

Customer: “Your f****** machine is broken!”

Me: “It isn’t broken; it’s a new system. Things are done in a different order now.”

Customer: “Why didn’t you tell me that?”

Me: “With respect, ma’am, you told me not to talk you through it.”

Customer: “Well, you should have known that I would be stuck!”

Me: “I’m sorry, I don’t have psychic abilities that allow me to read minds or predict the future!”

Customer: “Well, you should! They shouldn’t hire you if you can’t make accurate predictions!”

(After all that she paid for her purchases by allowing me to talk her through the new system!)

Customer: “You have lost a very good customer! I’m never coming back here again!”

(The very next day the customer came in again.)

What A Bunch Of Old (Hand)Bags

, | Northampton, England, UK | Right | October 12, 2016

(I am serving on the till and currently dealing with a woman who has sat her child on the counter as she deals with her payment. Two ladies are behind her waiting.)

Customer In Line: *to me* “Should she really have her daughter sitting up there?”

Me: “Well, we don’t have any policy about this and her child is being very well behaved.”

Customer In Line: “Well, it’s very dirty and food is prepared here so I don’t think the child should be sitting there.”

(At this point I am shocked at the rudeness of the customer, speaking as if the mother was not there. The mother in question has kept quiet the entire time, counting out her change. I have no patience for rude customers so I speak up.)

Me: “Actually, food is not prepared here. Anything that sits on this counter is either wrapped, on a plate, or on a tray, so it does not come in direct contact with the surface. Plus people put their handbags on here all the time as well as their money, two incredibly dirty objects, anyway.”

(Both ladies behind the mother have their handbags on the counter.)

Customer In Line: *ignores me* “I just can’t believe you’d let a child sit up there. It’s so dirty! Food is prepared here!”

(At this point, the mother finally speaks up.)

Mother: “I’ll sit my child wherever I please.”

(She then paid and left with her child. I just wish I could have high-fived her for putting the other customer in her place!)

Getting A Red Flag Here

| Doncaster, England, UK | Right | September 28, 2016

(Less than a week ago my store had a new till opening system installed. After years of cashiers having to call out to customers which tills were opening, we now have a panel of buttons to press that makes the opening till’s number light up green instead of red. This is accompanied by an overly-polite automated message for customers over a P.A. system.)

Customer: *gesturing to the green, lit-up till number at the end of his transaction* “This is all very modern isn’t it?”

(I agree and say how it’ll hopefully make things a bit easier for the customers when we’re opening and closing tills.)

Customer: “So what does it mean then? Red and green?”

Me: *deadpan* “Red means closed and green means open.”

Customer: “Oh, right. Thank you.” *walks away from till to leave store*

Colleague On Till Behind Mine: “I REALLY hope he didn’t drive here today!”

The Strongest Generation

| The Netherlands | Right | September 23, 2016

(I am 16 years old and helping my grandpa shop in the supermarket near closing time. My grandpa survived the Second World War. He survived being captured by Germans, at 16 years old, and lived through forced labor, starvation, and the eventual fighting to liberate the Netherlands, at 21 years old. As an older man, 82 at the time, he is still quite fit, tall, and strong.)

Grandpa: “[My Name], can you go and get some ham and cheese for me? I’ll get the bread so we can make some grilled cheese and ham sandwiches for lunch tomorrow.”

Me: “Awesome! I’m on it, gramps!”

(I make my way to the aisle that contains the ham and cheese and find only one package each of ham and the cheese left. I luck out, as it’s near closing time. I pick them both up and turn around only to find myself surrounded by three guys. )

Me: “Can I help you?”

Customer #1: “Yeah, you can actually. You can start by giving us your ham and cheese.” *makes a grabbing motion*

Me: “What? No! Why would I give this to you? I obviously intend to buy this.”

Customer #2: “Shut up! Just give us the d*** ham and cheese.”

Customer #3: “We could always just kick your a** and take it from you?”

(At this point I’m absolutely astounded. Not only am I being “robbed” in the middle of a supermarket, but they don’t want my money; they want the darn ham and cheese. Before I could even say another thing, a soft but deep voice speaks to them.)

Grandpa: “I ask you kindly to leave my grandson alone.”

(All three “customers” turn around in sync and see my grandpa standing there, smiling at them.)

Customer #2: “Or what? You’ll give us an ear full and scold us?”

Customer #1: “F*** off, old man.”

(At this point the first guy grabs my arm and is trying to take away the groceries. When this happens, my grandpa leaves his cart and walks straight past the first two guys. He grabs the guy by his shoulder, then his wrist, and pulls it back in one fluent motion. The guy screeches in pain as he gets slammed into the nearby doors.)

Grandpa: “I’ll ask again. Leave my grandson alone.” *turns to the other two* “I suggest you move away or I’ll break this guys arm.” *pulls it a little*

Customer #1: “Ow, ow, ow! Stop it! You’re bending my arm too far!”

Worker: “What’s going on here?!”

Customer #2: “F*** this. Let’s get the h*** out of here.”

Customer #3: “Let’s go, man.”

Worker: *through a wall phone* “Hello, boss? Yeah, I’ve got some hooligans here who seem to be attacking some of our customers. Can you call the cops?”

Customer #2: “I’m out!”

(Grandpa lets go of Customer #1 and they all make a run for it.)

Customer #1: “F*** you guys!”

(All three then bolt towards the main exit.)

Worker: *obviously concerned* “Are you guys okay?!”

Me: “I’m good, just a little surprised by my grandpa’s quick moves.”

Grandpa: “Hey! I might be old, but that doesn’t mean I’m slow! Besides, they were bullying my grandson.”

Me: “More like robbing me… for ham and cheese of all things!”

Worker: “Are you serious? They weren’t after your money… they were after your groceries?”

(I nod.)

Worker: “That’s insane! They are in a supermarket, for god’s sake!”

Grandpa: “The stupidity of people will never cease to amaze me.”

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I’m Sure The Dog Will Say Thank You

| Scotland, UK | Related | September 21, 2016

(I am serving a mother and her little girl at checkouts. They only have two bottles of baby shampoo. It’s a sunny day, so everyone is wearing summer clothes, the little girl’s being brightly coloured.)

Me: “That’s a pretty dress.”

(The girl just smiles.)

Mother: “What do you say?”

Girl: “We’re giving our dog a bath!”

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