Cut In Line And I’ll Cut You Down

, , , , | Friendly | July 18, 2018

(I am waiting in line at the supermarket with my husband and my bad shoulder is a bit painful. I have arthritis and when it’s acting up, I am not very comfortable in crowded spaces because people tend to bump into me and the pain will get worse. There are about five other people in line before us. The woman behind me keeps bumping into me and pushing me. I think it is accidental at first. I tell her to be careful, and that because of my arthritis in my shoulder, it is really painful.)

Woman: “I really don’t care! It’s not my problem!’

(Less than a minute later, she pushes again, but much harder. I move to the side, holding my shoulder in pain, and by the time I turn to her, she has already taken my place in line.)

Me: “What do you think you’re doing? You know pushing me out of the way won’t get you to the cashier faster.”

(She looks at me for a second and turns her head back to ignore me. My husband, who is still in line in front of her, has turned around and is glaring at her. She is trying to ignore him at first, but when she realises that it is not working, she tells him that I was the one trying to cut in front of her! He just laughs it off and keeps staring at her. She starts to look offended. I step next to her and tap on her shoulder to get her attention.)

Woman: “What do you want?”

Me: “I told you that pushing me was not going to get you to the cashier faster!”

(She is not moving and even has an irate look on her face.)

Me: “He’s my husband! Go back to your place!”

(The woman turned bright red and stepped back in line behind me. I heard a few people laugh, and noticed they were all looking at her. I was in a lot of pain, but after putting someone back in their place like that, I had a smirk on my face!)

Zero Tolerance Is Enforced On Zeroes

, , , , , , | Right | July 17, 2018

(I overhear the following:)

Cashier: “Good afternoon!”

Customer: *grunts*

Cashier: “Do you have a loyalty card?”

Customer: *grunts*

Cashier: *again* “Do you have a loyalty card, sir?”

Customer: *aggressively* “I don’t talk to losers like you.”

Cashier: “Oh, well, you can f*** off, then. SECURITY!”

Customer: *to nearby assistant manager* “Did you hear that?”

Assistant Manager: “Yes, didn’t you? F*** off, now.”

Customer: “I demand to speak to the top manager!”

(The top manager pops up from nowhere.)

Manager: “Didn’t you hear my staff? F*** off; you’re banned from here.”

(A few days later, I saw the same manager and asked whether they’d had any comeback from the incident. Apparently, the a**hole customer complained to corporate, who told him that no, he wasn’t banned from the store; he was banned from every [Store] in the country. They also entered his details into the aggressive-customer database shared by all the major chains, so he’s now banned from all supermarkets in the local area.)


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A Cents-less Principle

, , , , , | Working | July 17, 2018

(I’m at the till of a supermarket. My items are scanned and I need to pay 2,36€. I hand over 2,50€. The cashier takes the money, puts it in the till, and closes the lid, before handing me my receipt and no change. It’s maybe important to know that in these parts of Germany, a friendly roughness and sass is normal, and “customer is king” obedience is not a thing.)

Me: “Sorry, but you forgot my change.”

Cashier: “No, there was no change. Look at the receipt.”

(I look at it and it indeed shows no change, as she hit the button for me paying the exact amount.)

Me: “I’m sorry. I mean, it’s just 14 cents, but in the future please make sure to put in the right amounts and give out the correct change. If your drawer comes up with the surplus cents, just drop them in the charity tin, okay?”

(I’m about to leave when the cashier decides to quite loudly address me again while ringing out the next customer:)

Cashier: “Well, if you are cheap enough to try to scam 14 cents from me, I am sure you need the money more than the hungry children in Africa.”

(People in line look at me, and some snigger. I am quite embarrassed, and pissed enough to not let this go.)

Me: “No, I’m sure I gave you 2,50€, and I want my change.”

Cashier: “You have some nerve. Do you need 14 cents that bad to risk my manager calling the cops on you?”

Me: “I think your manager is needed, indeed; please call him.”

(She finishes the next customer and turns to me again in a totally sarcastic tone.)

Cashier: “All right, all right. Here, let me give you some money out of my own pocket, as you are oh-so-poor. But, I’m sorry, will 15 cents do? I don’t have it any smaller.”

Me: “Get your manager, or I will ask shop security for help finding someone.”

(She huffs and puffs but calls someone over on her headset, giving me dirty looks. The manager comes over and, before I can explain anything, the cashier talks to him.)

Cashier: “She says I did not give her her precious 14 cents of change. I offered to give her the money from my own pocket, but she wants to make a scene of it, I guess.“

(The manager takes me aside and offers me 15 cents, as well, but I demand that her drawer is counted out and any surplus put in the charity tin. He grudgingly agrees, another cashier takes over, and we all go into an office in the back. Security joins us, as well. All the while, the cashier gets more and more agitated, even “generously“ offering me 5€ because, “maybe I made a mistake after all,” and, “I don’t want you all to waste your time,” etc. Turns out, there was a reason for her sudden change of heart. After counting the bills, the amount that should have been in the till was already almost covered. With the short change, it came up over by 58,12€. The manager told her to wait in his office and offered me my change, and asked me to keep things to myself, as he would deal with the cashier himself. I agreed to not get police involved, as 14 cents are really nothing to call them over, but again asked him to let the money go into the charity tin, which he agreed to. He left and let the security guy accompany me to the exit.)

Security: “Between you and me, she had it coming. We all had a hunch about her. Every cashier counts their own drawer, and any surplus, which is usually not much, goes into their pockets. Some people like to tip, and as any minus has to be paid out of their own salary, as well, it usually balances itself out. She was always boasting about her plus, though she never said how much. She must have been at it for a while and never got called out, so she got cocky. I’m sorry for your trouble, but thank you for standing up to her.“

Shoulder Turn Up Your Nose, Then

, , , , | Right | July 16, 2018

(I’m serving behind the register when a woman approaches the till with her shopping, complaining the entire time about our air conditioning — how it’s too cold, blowing her hair all over the place, etc. I explain to her the reason why the store has its temperature so low — the building is largely made of glass and the heat generated spoils the food — and the transaction finishes. I begin to serve my next customer when the woman stands DIRECTLY UNDER the air conditioning unit, blocking the entrance to the store, and yells:)

Customer: “You know, when you stand under here, it blows straight up your nose and it’s just awful. Awful!

Me: *my patience is running incredibly thin* “Yeah, well, we have to stand under it for hours on end, so…”

Customer: *points at our automatic door* “You should have this open all the time now; it’s a beautiful day outside and you don’t need it closed all the time. Then, when this door is open you can take all of this mess out.” *points at the air conditioning unit’s metal pipes* “And it won’t blow up people’s noses anymore.” *leaves store*

Me: “…!”

Other Customer: “Oh, my God. Did that just happen?”

Acting Like A Spoiled Princess

, , , , , , | Right | July 13, 2018

(My friend is on the tills, on a break between customers. A little girl comes up with a few items, including a fairy princess wand and another toy. She loads them onto the belt and starts to walk over. A woman rushes in, barges past, and loads her stuff on the belt.)

Friend: “Excuse me, madam. That young girl was here first.”

Woman: “Oh, she’s just a child! She can wait! I’m in a hurry!”

(The girl is looking slightly confused by the whole thing.)

Friend: “No, sorry, she was here first and I’m serving her first.”

(He grabs the girl’s items and starts scanning them through. Deciding to keep the rude woman waiting, he starts talking to the young girl.)

Friend: “So, you’re a fairy princess?”

Girl: *smiling* “Yes!”

(The conversation goes on for a minute or two. The rude woman is getting crosser and crosser. My friend gives the girl her change, after slowly counting it out, and she happily goes on her way.)

Friend: *sweetly, to the rude woman* “Next, please.”

(She glared at him throughout the transaction, and didn’t say a word, grabbing her shopping and flouncing away. That will teach her for being rude!)

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