Now Go And Say You’re Sorry, You’re So So Sorry

| Ashford, England, UK | Related | September 6, 2016

(I’m at work when I overhear the following:)

Mother: *to young child of about six* “I don’t care if that lady does look like a Slitheen [a rather ugly alien from Doctor Who], you don’t go around telling people that!”

Dying To Get The Weekend Off

| NJ, USA | Working | August 31, 2016

(I am 16 and work as a cashier. My nana happened to pass away unexpectedly, so in the middle of the week I need to ask for the weekend off for the wake and funeral.)

Me: “[Assistant Manager], I know it’s short notice but there’s been a family emergency and I won’t be able to come in this weekend. I’m sorry.”

Assistant Manager: *brusquely* “This schedule isn’t built around YOUR convenience, [My Name]. There are plenty of other employees who would love to have the weekend off, too. What could POSSIBLY be SO important that you can’t come in when you’re supposed to, and you couldn’t give me proper notice?”

(At this point I haven’t slept much, I’ve been crying a lot, my usual social interaction filter is pretty much turned off, and I’m not in the mood to be jerked around.)

Me: *coldly* “I’m sorry. My ninety-three-year-old grandmother didn’t tell us she was going to DIE yesterday and we would need to attend her wake and funeral this weekend. My apologies; she’s usually more considerate about these things.”

Assistant Manager: *eyes wide, face turning grey* “[My Name], I am SO—”

Me: “Just give me my register assignment and shut up.”

(He gives me my register assignment and assures me I’ll have the weekend off. I take my till and set up at my register, focusing all my energy on pretending to be pleasant for customers. The store manager comes over, having heard part of my conversation with [Assistant Manager].)

Store Manager: *concerned* “[My Name], what’s going on? What were you talking about with [Assistant Manager]?”

Me: “I told him there’s been a family emergency and I won’t be able to come in this weekend. He got all nasty about the schedule not being for my convenience and demanded to know why I needed the weekend off, so I told him my nana just died yesterday and this weekend is the wake and funeral.”

Store Manager: *shocked* “[My Name], you take all the time you need. Take Monday off too if you want. I’ll speak with [Assistant Manager].”

Me: “Thanks, [Store Manager].”

(She walked back to the managers’ station and from a good 30 feet or so away I could hear her yelling, “What the bleeding hell is wrong with you?!” at Assistant Manager. He couldn’t look me in the eye for a week after that.)

Here We Pokémon Go Again, Part 5

| London, England, UK | Working | August 30, 2016

(I am working the customer service desk at a large supermarket. I have noticed a sudden large influx of ‘customers’ who seem to be walking around the store frantically staring at their phones.)

Manager: “Have you noticed them?”

Me: “I sure have.”

Manager: What’s going on?”

Me: “I think I have an idea. Do I have permission to use my phone?”

Manager: “Sure.”

(I open an app on my phone, and confirm my suspicions.)

Me: “There are Pokémon in here.”

Manager: “Poké-what?!”

Me: “Pokémon. Little creatures that people collect.”

Manager: “Creatures? Like… rats? Do we need pest control?!”

Me: “Uh…”

Related:
Here We Pokémon Go Again, Part 4
Here We Pokémon Go Again, Part 3
Here We Pokémon Go Again, Part 2

Unable To Vouch For His Common Sense

| Bristol, England, UK | Right | August 22, 2016

(I’m working the tills on a relatively calm day. I serve an elderly customer and he hangs about for a moment.)

Customer: “Those £1 things; do you have one?”

(He’s referring to vouchers that occasionally print with a receipt. One didn’t print with his.)

Me: “Oh, I’m sorry, sir, you didn’t get one this time. It varies depending on what’s in your basket and how much you spend.”

Customer: “No, I just want to look at one! You guys ripped me off the other day.”

(I pull a voucher out of the bin, as plenty of people don’t take them, and show it to the gentleman, going through restrictions and expiration.)

Me: “What was the issue last time?”

Customer: “Well, I had one so I decided to get a big bottle of brandy instead of the large one, but I didn’t get the £1 off!”

(I suddenly remember a coworker telling me a story similar to this.)

Me: “Sir, did you hand them the voucher?”

Customer: “No.”

Me: “You have to hand them the voucher to get the money off. We don’t know who has them so we don’t ask for them.”

Customer: “That doesn’t make any sense.”

Me: “I’m sorry, sir, that’s how vouchers work.”

(He left, muttering about how he would try again some other time. I saw the coworker who told me the story later, and told her about the guy. Apparently he’d been doing this every time he’d come in for about a month.)

A Regular Defence

| UK | Right | August 19, 2016

(I have worked in a supermarket chain for about eight years. I am recognised by many regular customers and I often have a chat with them. I get a call for till help as I am stacking shelves. I go over and jump on and call people over to my till.)

Me: “Would you like to come over? I have opened this till.”

(A couple of people walk over and one regular offers a woman a place at my till. The woman politely says no. The regular customer looks a little annoyed but comes to me for service. Once I finish ringing her up she stands glaring at the woman who is being served now. I help get rid of the queues and lock my till away. When I get back to the front to pick up some items that need to be put away, the regular grabs my arm and drags me to the woman.)

Regular: “You know what? You were very rude to not want to be served by this young lady. She is sweet and always smiling. If she has ever been rude, then you must have deserved it.” *starts ranting at the woman who is looking very confused*

Me: “[Regular], what’s going on?

Regular: “I offered this lady a place at your till before me but she refused and I think it’s not nice, as you are a lovely person and she shouldn’t dislike you for no apparent reason!”

Me: *smiling at the compliment* “Well, thank you for the compliment but she didn’t refuse because she dislikes me. She refused because store policy states people can’t serve family members and she was respecting that. You see, that’s my mother.”

Regular: *looks between me and my mum* “Oh, dear.” *turns to my mum* “I am so sorry; I hope I didn’t upset you.” *turns and hurries off*

(To this day that customer apologizes to my mum, even though I haven’t worked in that store for almost a year.)

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