It’s All In The Delivery (Demands)

| Sydney, NSW, Australia | Right | May 12, 2017

(A customer has left some of their shopping at the store and calls regarding it.)

Me: “Good afternoon, this is [Store] [Location]. [My Name] speaking. How may I help you?”

Customer: “I was there earlier and the checkout chick didn’t give me some of my shopping.”

Me: “I apologise for the mistake. If you tell me what the items were, I can hold them here at the service desk so you can pick them u—”

Customer: “I need you to deliver them to me.”

Me: “Um. I’m sorry, ma’am, but I can’t do that.”

Customer: “Why the h*** not?”

Me: “We have a delivery truck, but that requires an extra fee you would need to pay for—”

Customer: “I didn’t say ‘truck.’ I told YOU to deliver it.”

Me: “You want me, personally, to deliver your shopping to you?”

Customer: “Yes. I’m just down the road in [Suburb a good half-hour from the store], so you can just drive down and give them to me.”

Me: *taking a breath to compose myself* “I’m sorry, ma’am, but I can’t do that. Delivery is restricted to the truck. And either you are asking me to leave my shift right now and deliver them to you or drive down in my own time for your shopping.”

Customer: “The b*** at the checkout left my shopping on the counter. That’s the store’s fault so someone should get me my shopping.”

Me: *losing my patience* “As I said before, ma’am; there’s restrictions. I can leave a message for the supervising staff member for when you can pick it up to hold your shopping here for you but no one is going to deliver you your food.”

Customer: “It’s got my dinner for tonight in it. What am I meant to have for dinner then, huh?!”

Me: “If you need it tonight, you’ll need to pick it up. The store closes at midnight, so you still have plenty of time to come here and collect it. I can offer you a discount voucher for the inconvenience, but no one is delivering you your food.”

(At this point, my department manager had returned from the office and is giving me a concerned look while going over the roster.)

Customer: “You are the nastiest little s*** I’ve ever talked to; I want to talk to your manager!”

Me: “Not a problem; just one moment, please.”

(Trying not to crush the phone, I hand it over to my manager and return to restocking the cigarettes. About five minutes later, my manager hangs up the phone, looking like she wasn’t able to process the stupidity on the other end of the phone.)

Me: “Did she insist on me delivering it or did she ask you to as well?”

Manager: “You, still. Said she’d have us both fired if it’s not delivered to her tonight but I just told her we can’t do that. Then she hung up.”

(The woman showed up the next morning, during my shift of course, acting like the conversation never happened and pretending that the girl on the phone had ‘screamed at her for no reason’. When she realised I was that girl on the phone, she promptly collected her shopping and left. Haven’t seen her since.)

Entitlement Doesn’t Fit Through The Checkout

| Melbourne, VIC, Australia | Right | May 11, 2017

(I’m a customer in this story. The checkout operator is scanning my items.)

Checkout Operator: “Could you please put this ‘closed’ sign at the end of your groceries? I am about to close.”

Me: “Sure!”

(I place the ‘closed’ sign at the end of my groceries on the conveyer belt. The checkout operator turns off their ‘open’ light. I’m also the last customer in their line. A customer storms up the line I’m in with two full trolley loads of groceries and starts putting them on the conveyer belt.)

Checkout Operator: “Oh, I’m sorry, ma’am, but I’m closing up. Checkout two behind me is open.”

Customer: “No, you’re not. I’m in a hurry and I am the customer; therefore I am right and you are NOT closed until I say.” *moves ‘closed’ sign out of the way*

Me & Checkout Operator: “…”

Give Us This Our Daily Bread

| Yorkshire, England, UK | Working | May 2, 2017

(I’ve only been at this job for a few weeks and have been working on the regular tills. Today, I’m being trained on self-service, so I can cover for someone else the next day. A customer calls the coworker who is training me over for help, so I go with her.)

Customer: “I’m not sure what to do with this bread; I was given it for free so I can’t scan it, but if I put it in the bagging area it’ll come up as an incorrect weight.”

Coworker: *looking a bit confused, looks at the bread and notices that in fact it doesn’t have a barcode on it and isn’t in proper packaging, so the customer is most likely telling the truth* “That’s fine. I’ll sort that out for you.”

Coworker: *after customer has left* “Wow, so they’re really giving out free bread? I kinda want some of that.”

(We carry on as normal until about 10 minutes later.)

Coworker: “Hey, are you all right to stay here by yourself for a bit?”

Me: “Yeah, of course. I think I know pretty much everything by now. Why?”

Coworker: “I’m going to go check if the bakery is actually giving out free bread; you know, just to check that customer wasn’t lying… I kinda have to do it, really.”

Me: *laughing* “You just want to get some for yourself, don’t you?”

Coworker: *also laughing* “Yep! I’ll be back soon!”

(She came back about 10 minutes later with two baskets full of bread, and went round all our other coworkers asking who wanted which loaf. The one I got was amazing, and it was the best day of this job so far!)

Your Patience Will Expire Before The Food

| Glasgow, Scotland, UK | Right | April 30, 2017

(I recently starting work for a large supermarket chain at the pizza/rotisserie counter. My mum is in to pick up a pizza for dinner and whilst I am making it, a coworker (also new to the company) is minding the rotisserie counter when a middle-aged couple walks up.)

Man: “Is that the only garlic chicken left?”

Coworker: “Yes.”

Man: “It’s very small…”

Woman: “It looks kind of burnt…”

(The garlic chickens are always smaller and look a little darker than the others, something to do with the herbs on the skin.)

Woman: “How much is it?”

Coworker: “£5.90.”

Man: “That’s a lot for such a small, burnt chicken; can’t you reduce it?”

Coworker: *gesturing to me* “I’m sorry, neither of us have been trained to do that yet. We’ve not been here long enough.”

(By this point, I’d finished making mum’s pizza; she went off to get the rest of the shopping, and I was cleaning up the counter. She went round the entire store before coming back to the aisle a few feet from the counter to pick up the meatballs she’d forgotten. The couple had literally moved a hundred yards in that time, to halfway up that aisle — where they were pointing to steaks (delivered and put out that very day), loudly discussing how they looked “like they’re going to go off.”)

Breaking Their Pettiness

| Glasgow, Scotland, UK | Working | April 29, 2017

(When working a 8, 9, or 10 hour shift from 8 am (ending at 4, 5, or 6 pm respectively) we get three breaks: 15 minutes for breakfast, an hour for lunch, and 15 minutes for tea. I had mistakenly been told, when hired two years ago, that breakfast was 30 minutes, and nobody had ever bothered to tell me otherwise. I cover Coworker #1’s break — who, incidentally, took somewhere between 26 and 30 minutes, maybe more, for her break — and then go for my own. Just as I am about to go back to work, Coworker #2 storms in and demands to know how long I thought I got for a break.)

Me: “Half an hour.”

Coworker #2: *scoffs* “You get fifteen minutes.”

(She then proceeds to begin her break, passive-aggressively muttering about me even as I try to explain my error, and telling me to “actually do some work” and “go because now no one’s at the counter.” I go back to work feeling p****d, as she had left rubbish lying around, yet had the gall to tell ME to ‘actually do some work,’ when I had been running around like a blue-a***d fly all morning and she just put out a few boxes of merchandise. She also clearly has no intention of telling off Coworker #1 for her extended break, and then she sends one of the managers after me. The manager accepts that I had been misinformed and never had the issue rectified, and is annoyed to hear about Coworker #1 taking a longer break, which she does frequently despite multiple managers telling her not to. Coworker #2 comes back 15 minutes later, and I ignore her — petty, but given that she felt it was necessary to berate me in front of other coworkers in the canteen, I feel somewhat justified. A couple of hours later, she goes to let Coworker #1 have her break. She comes back exactly 1 hour and 15 minutes later. I’m now more than p****d off. I take an hour, timing it so as to not overstep the hour, and let Coworker #2 off for her lunch. She also comes back exactly 1 hour and 15 minutes later. There are now 30 minutes until the end of her shift.)

Coworker #2: “Do you want to go up for your tea?”

Me: “No. I figured since I made a mistake this morning and accidentally took an extra 15, I’ll skip this break.”

(The look on Coworker #2’s face was priceless: she realised in that instant that not only had she petulantly tried to get back at me by taking — and having Coworker #1 take — a longer lunch and have it blow up in her face, but now could not go and let her friend, Coworker #1, away because then I’d be due a break. Coworker #1 then had to work from 1:25 to 6:00 pm without a break. After all, I timed them.)

Page 12/113First...1011121314...Last
« Previous
Next »