Customers That Failed To Scan Reality

, , , , | Right | June 3, 2020

I work at a popular supermarket as a cashier. I am on spring break from college. We have just had to rearrange our entire grocery department because corporate told us to.

I have a lady and her adult son come up to my register. The lady is in one of our electric scooters. The son comes first and begins putting his items from a larger cart on the belt, and I begin scanning them.

The lady makes her way around her son and comes right up to me.

Lady: “It is rude to begin scanning the items before the customer is at the register.”

Son: “What?”

Lady: “She’s supposed to wait. That’s just good customer service. I’m so tired of all this electronic s*** making you kids think you can do whatever you want.”

I am shocked. It is an expectation of our store and our customers to start scanning as soon as items are on the belt so customers can leave faster.

The lady begins slamming things from the basket on her scooter onto my belt. I try to avoid eye contact because I am not good with confrontation.

Lady: “I should make her void this entire order and start over.”

The son rolls his eyes.

Lady: “I wish they had just left the store the way it was. It’s way too hard to find anything in here! I’m going to shop at [Another Store] from now on!”

I later learned that she yelled at my managers before she came to my line about the rearranging of the store. My managers only deal with the front end and don’t have anything to do with the rearranging. It’s sad to see that some people think the world revolves around them.

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Unfiltered Story #195838

, , | Unfiltered | June 3, 2020

(During a fairly quiet period a woman comes up to my tills with a few items including some tins of beans and spaghetti hoops. I scan them all through and the woman asks about the price, claiming they should be a 3 for £1 special offer. Since my till was close to where the tinned food is I go to check. Sure enough I find a barker next to the beans saying “3 for £1.50”, but the spaghetti is normally priced.)

Me: I’m sorry. The offer you saw applied to the beans only – this is the label for the spaghetti, and they’re priced at 59p each.

(The customer scoffs and raises her eyebrows)

Customer: Well, it would say that now wouldn’t it?

(She paid, still obviously under the illusion that I had switched the prices. When she left the till she dragged her child along back to the tins to check the price herself – she must have noticed that there were in fact several tickets stating the price of the spaghetti because she made a hasty retreat!)

Old Habits Die Within Fifty Meters Of Each Other

, , , , | Right | June 1, 2020

A year ago, the supermarket where I work moved to a bigger building right on the other side of the road. We had to empty the old one and dispatch everything to the other supermarkets of the chain before opening the new one.

Days prior, we put several huge signs on the entrance, the exit, and around the store, stating that we would be closed on a specific Sunday as we were emptying everything.

That day came, and it was obvious that the store was closed — closed doors, the signs, nothing on the shelves, no cashiers, a lot of pallets on the middle of the aisles.

Some customers showed up at the doors and we had to tell them to come another day. As we were working, a customer managed to force the first door of the airlock and around a dozen people started gathering in front of the second door.

A coworker finally noticed them, angrily and confusedly looking at us. It took us a moment to make them understand that we were closed.

From time to time, I still see some customers trying to get into the old building, checking if it’s open, and leaving disappointed, even though there is no way you can’t see the new building literally fifty meters away.

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Unfiltered Story #195049

, , , | Unfiltered | May 31, 2020

(I’m another customer doing the grocery shopping when I hear this conversation between a customer in cook’s whites and a shop clerk, we’re in the aisle with kits for making various foods)
Customer: There is no dumpling mix here, do you know where it is?
Clerk: Not off the top of my head…
Me: Why not try the home baking aisle?
Customer: Why didn’t I think of that? You should work here!
(The customer and his friend walks off, I turn to the clerk)
Me: No offence to you, but if you get minimum wage I’ll stick with my current job, it’s better paid.

Unfiltered Story #195035

, , , | Unfiltered | May 31, 2020

(I am a relatively shy Asian girl, just tipping the scales at 101, and being roughly 5’1. The store closes at 11:00. It is now 10:45. All is calm and quiet. Any customers left are paying for their items, apologizing to us for making us stay late. Suddenly, a woman BARGES in through the front doors, and starts shopping as if the world was about to end. I don’t notice her until the woman runs into me, crushing one of my feet under 4 bags of dog food.)

Me: Ow!

Woman: You watch where you are going! Get my can of dog food off of that shelf.

Me: Ouch! Sorry ma’am, I will need to grab one of my coworkers. I can’t reach that.

Woman: *rams me again with her cart* Did I ask you to talk? NO! So get that can and stop being lazy before I report you to your superiors!

Me: Ow! Stop ramming me! I ca’t reach that! It is physically impossible for me to reach that!

Woman: *screeching* STOP INTERRUPTING ME! STOP BEING LAZY AND GET THAT CAN OF DOG FOOD!

(At that point, that woman rams me again with her cart, this time so forcefully, that I fall backwards into the shelf. She quickly jams the cart into me, effectively knocking the wind out of me, making it very difficult to breathe, and pinning me between her, and the shelf.)

Woman: *screaming* GET ME THAT CAN OF DOG FOOD! GET MY DOG FOOD! I NEED THAT DOG FOOOOD!!!

Me: *gasping for breath* Please! Let me go!

Woman: GET ME MY DOG FOOD! GET ME MY DOG FOOD!

(At that point, other employees and customers are looking at the woman jamming a heavy cart full of dog food into a short Asian girl, who is gasping for breath, against a shelf that is difficult to push over. Almost immediately, a friend of mine, a football player in high school tackles the woman to the ground while the customers and employees help me down from the shelf, and move the cart away. All the while, the woman is screaming about dog food.)

Manager: [My name]! Are you alright?

Me: *gasping for breath* Yeah. Just catching my breath.

Woman: [Manager’s Name] FIE THIS LITTLE B****! SHE WON’T GET ME MY DOG FOOD!

Manager: God D***** MOM! YOU DON’T HAVE A DOG, I TOLD YOU TO STAY OUT MY WORKPLACES. GET OUT. YOU’RE BANNED. FOREVER!!!

(The manager and his mom then proceeded to get into a shouting match, which the manager won, and she sulked out to her car, leaving behind her can of dog food.)

Manager: [My name] You have the week off. Mother of bloody god! My mother is a w****!

(It turns out that his family was incredibly hateful towards Asians, except for him, and his family hated him for it. I asked him out and we have been married since.)