Causing You Tissue Damage

, , , | Right | January 16, 2019

(I work as a cashier and for the last few months, I’ve frequently been getting colds and other minor illnesses. None of this has prevented me from coming into work but has become very annoying.)

Me: “I’ll be seeing a doctor tomorrow because this is getting ridiculous.”

Coworker: “Your immune system is so rubbish.”

Me: “I know.”

(A customer approaches and I ring her up.)

Me: “That’ll be [total], please.”

Customer: “Okay.” *digs her hand into her pockets for change*

(I hold my hand out for the change. At the same time, she draws her hand out of her pocket and reveals her change,  along with a very used tissue, which she dumps into my hand. Then she takes the tissue back.)

Customer: “Oh, sorry, dear. I need that.”

(I have a very good theory about why I keep getting colds.)

When The Customer Is Not Always Right, Everything Else Is

, , , , , | Right | January 15, 2019

(Our old store manager is notorious around our town for caving into abusive customers and giving them whatever they want, no matter how crazy their requests are. Head office recently “redistributed” him to a lower position at another store, so we have a new store manager who, unlike our previous one, stands up for the workers. This takes place during her first week.)

Me: “Hi. How are you?”

Customer: “I want to return this and I don’t have a receipt.”

(The customer places a large container of olive oil on the register, but it’s our competitor’s brand.)

Me: “Oh, I’m sorry, but it looks like you bought this at [Competitor]. We can’t actually do refunds on things purchased from there.”

Customer: “Bulls***! You do price matching, so it’s pretty much the same as that. I paid around $20 for this, so refund it.”

Me: “As I said, it’s not a brand we sell, so I cannot refund it.”

Customer: “Get me [Old Store Manager], now!”

(I call up our new store manager. The customer stands there calling me every four-letter word you can imagine until the manager walks over and I explain the situation to her.)

Manager: “As you purchased this item from our competitor, you will need to go to them for a refund.”

Customer: “Who the h*** are you? Get me [Old Store Manager].”

Manager: “He no longer works in this location, ma’am, and I am the new store manager here.”

Customer: “Well, then do your job, you [long list of swear words]; otherwise, I’ll smash your face in, and his!” *pointing at me*

Manager: “If you think you are going to get away with this BS, you are sadly mistaken.”

(Our manager pulls out her phone and takes a picture of the customer.)

Customer: “What the h***?”

Manager: “As you have just threatened me and my employee, I am taking your picture to show the police when they get here. Furthermore, I will give this picture to all of my staff, including security, to ensure that you are denied service here any longer. Plus, I will send this picture to all our surrounding stores, as well as our competitor, so they are aware of your violent streak.”

Customer: “I don’t have time for this.”

(The customer left the store in haste and left her olive oil on the counter. She tried to shop at our store two more times that I know of, but each time was stopped by security. Our new manager, needless to say, has stopped a great majority of abusive customers in the past few weeks. It’s been great.)

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These Christmas Miracles Are Predictably Beautiful

, , , , , , | Hopeless | January 11, 2019

(When I am seven and a half months pregnant, my husband passes away suddenly of an undiagnosed heart condition. I have no other family, just some close friends. Things have been tough emotionally and financially. Christmas Eve, I’m buying just essentials — nappies, formula, bread, etc. — but nothing you would class as festive. While waiting in a very long line at the checkout, my six-month-old daughter starts to fuss. A guy in his 50s is behind me and starts making funny faces, causing my daughter to stop crying and laugh, instead. As we get near to the belt, he turns to the lady behind him and says he forgot something and asks if he can run to grab it. She agrees to hold his spot in line. He comes back with a gift card and a box of chocolates in addition to the groceries already in his basket. Once I’m ready to pay, he steps forward.)

Gentleman: “Wait. Please add my things and put $100 on the gift card. I’ll pay for it.”

Me: “Thank you, sir, but that’s okay.”

Gentleman: “Please, I’d like to. Call it an early Christmas present.”

(The cashier rings up his things, as well. The total comes close to $250, with my stuff close to $100. I’m now in tears.)

Me: “Thank you so much. I’ve had a really hard year and this means everything to me. I don’t know how to thank you.”

(He takes out the box of chocolates and gift card and hands them to me, as well.)

Gentleman: “The world could do with more kindness. Not enough people care about others. Take these and enjoy your Christmas with your gorgeous daughter. Things will get better. Merry Christmas, and I hope 2019 is a better year for you.”

(Before I could say anything else, he walked away. Not only was I in tears, but so were the cashier and the lady behind me in line. I was really speechless as I’d heard about things like this but had never witnessed it, let alone had it happen to me. To the gentleman who did this, I really hope you’re reading this. Thank you for your generosity. You made an extremely difficult time of year and a really crappy year so much better. I hope, in times to come, I will be in a position to pay it forward.)

This Level Of Penny-Pinching Is Not Legal

, , , , , , , , | Working | January 11, 2019

(I work as a grocery delivery driver for a well-known UK supermarket. Once a year we cancel all the deliveries in the afternoon and have a training session. These sessions involve senior managers; they are also a chance for staff to relate issues they have. I’ve recently begun to get a little tired of management constantly ignoring complaints regarding the work we do.)

Me: “I mentioned this a year ago, but the vehicles we have are a complete joke; they break down frequently, are filthy inside, and are dented to hell. Most of them would probably not qualify as road legal. What are you going to do about it?”

Manager: *has repeated this to me several times now* “It’s up to you to ensure the vans remain workable; this means taking responsibility for clearing up and reporting defects and never taking out vans that are not road legal.”

Me: “Okay. So, to be 100% clear, if I get a van that is not road legal, I can refuse to drive it?”

Manager: “Well, of course. You are responsible for ensuring the vehicles are road legal.”

(Over the following two weeks I refused to take out five vans due to defects which were not road legal, and defected around eight more for various faults. This lead to several van trips being cancelled. A few weeks later the manager was back in the store. He was annoyed that we had had a sudden surge in cancellations and a bill for van damage that stretched into five figures. Turns out when the manager had said that I was supposed to take responsibility, he’d meant that I should just shut up and drive the garbage. Our store was put under review, and two months later our whole fleet was swapped out for brand-new vans. Sadly, the people I work with are morons, and in the space of a month all the vans had damage all over them.)

Not The Kind Of Attack You’re Used To Dealing With

, , , , , | Friendly | January 11, 2019

I sometimes randomly faint. It doesn’t matter if I’ve eaten or not, or if it’s hot outside or not, I just faint, or everything goes black, but I’m still technically conscious. I can’t avoid it, so the only thing I can do is sit still wherever I can.

I was in the line in the supermarket with my mother when I felt an “attack” coming. There was a wooden couch very close to the lines, so I knew I could make it there instead of having to sit on the ground. There was an old couple in front of me, so I politely asked them if they could move. They completely ignored me. Normally I’d repeat it louder, but I was feeling very fuzzy at this point and could only repeat it at the same volume. After the third time, I just pushed past them and walked to the couch. I felt kind of bad for doing that.

After a couple of minutes, I felt well enough to go to the line again so I could help my mother with the heavy bags. When I arrived, I saw that she was having a big argument with the old man and that a random woman in the line had joined in.

Apparently, the couple had heard me, but had chosen to ignore the “stupid, young, lazy brat.” After I had left, they’d started insulting me and complaining about me “pushing them to the ground because standing for a minute is too much for the youth.” My mother did not appreciate that and told them off. The old man had then started insulting her, too, and a woman in the line had jumped to her defense. Meanwhile, the cashier was attempting to convince the old woman to leave because she was done scanning their stuff and they had paid already.

The old man then attempted to make it physical, but after trying to shove my mother weakly, security showed up to escort him and his wife out.

My mother and I thanked the random woman, and I was offered something to drink by the manager, but I declined because I just wanted to go home.

The old man ended up banned from the store.

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