A Graphic Misjudgment

| USA | Working | September 28, 2016

(I work at a small studio. Our teleprompter program stopped working unexpectedly and I call the manufacturer about troubleshooting.)

Employee: “Okay, what kind of laptop is the program running from?”

Me: “It’s a desktop. Brand—”

Employee: “There’s your problem. Desktops don’t have the parts for this program.”

Me: “What?”

Employee: “You need a laptop.”

Me: “No, I don’t. This desktop was custom built to handle the software and everything else we’re using. This is why it was weird when it randomly stopped working.”

Employee: “You need a new graphics card. Desktops don’t have the right kind of graphics card.”

Me: “This program was literally working two days ago. On the same computer. We have not made a single update to any of our equipment. Now why would it not be working all of a sudden?”

Employee: “You need a graphics card or a laptop.”

Me: “I’m done. Bye.” *hangs up*

Gives New Meaning To ‘Phone Bill’

| MD, USA | Right | December 11, 2013

(A customer calls up asking to order reprints over the phone. She is very pleasant and the order is completed smoothly. She indicates that she would like to pay over the phone, which is fine. I go to the front phone and register to take her information and ring her out.)

Me: “Okay. Your total comes to [total] with tax.”

Caller: “I have four $20 bills.”

Me: “I’m sorry. I don’t think I heard you correctly. How would you like to pay?”

Caller: “With cash. That way I can’t overspend. I have four $20 bills to use.”

Me: “I’m sorry, ma’am. I cannot take cash over the phone. We take all major credit cards, or you can pay by cash when you pick up your order.”

Caller: “No. This is ridiculous. You’ll be busy when I pick it up. I just want to pay now and get it out of the way.”

Me: “I understand. We accept all major credit cards. I am ready whenever you are to complete the sale.”

Caller: “I’m not giving you that! You’re just trying to steal my credit card! I want to pay cash!”

Me: “If you would like to pay cash, you can come in and pay when you pick up the order. I cannot take cash over the phone.”

Caller: “But I have cash! My husband can tell you I have it right here!”

Me: “I believe you, but there is no way for me to accept your cash unless you come to the store in person. You are welcome to do that. Pre-paying is an option, not a requirement.”

Caller: “I want to pay now!”

(This continues for several minutes, until she finally decides to speak to my manager. Ultimately, she cancels the order, demanding that our company becomes more willing to accommodate multiple methods of payment in the future!)

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