Every Customer Does Not Get A Free Puppy
I am a closing manager and I get called to the registers. There is a lady with a baby stroller who has already paid for her items.
Me: “What can I do for you today?”
Customer #1: “My dog was stolen from right in front. She was tied up and now she’s gone!”
Me: “Okay, have you called the police?”
Customer #1: “No, I don’t have a phone.”
Me: “Okay, I’ll let you use the store phone while I go look it up on camera.”
I do this and find the exact moment on camera. I immediately recognize the person who takes the dog as a somewhat regular, [Customer #2], who I cashed out about ten minutes ago. I watch on camera and see him ask two of my cashiers about the dog, confirmed by both of them. [Customer #2] goes in and buys dog food, waits a few more minutes, and then unties the dog and walks off. The dog is very friendly, so she goes without any fight.
I get an accurate description of the person and give it to [Customer #1], and she passes it along to the police.
I think that’s the end of it, but I answer the phone about an hour later. Plot twist! It’s [Customer #2]!
Customer #2: “Yeah, I was there a little while ago and I ended up taking a dog home with me. She was really skinny, and I talked to a couple of guys who said she was out there for a while. I just wanted to know if anyone was looking for it?”
Me: “Yes, there was someone here who was looking for her dog. She isn’t here anymore, so here’s what I recommend. I recommend calling the police, giving your side of the story, and then releasing the dog to them to be returned home.”
Customer #2: “Okay, I’ll do that.”
He ended up calling back, he said he was told there wasn’t a police report yet, so he left his name and phone number.
Another plot twist! [Customer #3] came in and explained that his friend had her dog stolen at my store, so I was able to facilitate an exchange, and hopefully, the dog was returned safely within an hour of submitting this story.
What none of us could understand is why the first option that [Customer #2] took was stealing the dog. We collectively agreed that he should have asked for me to make an announcement. Then, all of this could have been avoided.