(I am working in retail in an area with a lot of tourists.)
Customer: “Do you have any Blackhawks hats?”
Me: “No, sir, I do not have any, but we can order one online.”
Customer: “I am real tired of coming down to Florida and not being able to buy Chicago stuff down here. I think I need to speak to a manager.”
(I am only 22 years old, keep clean-shaven, and look extremely young. I have very recently been promoted to store manager.)
Me: “I am the manager, sir.”
Customer: “No, I said the store manager.”
Me: “Well, sir, today happens to be your lucky day, because I am the store manager.”
Customer: “Well, if this is how this store will operate, I am leaving and complaining.”
(The gentleman then proceeded towards the door and stopped to ask an associate for the manager. After the associate indicated I was, the customer yelled, “Well, isn’t that convenient?!” and then left.)