Unfiltered Story #150993

, , , | | Unfiltered | May 16, 2019

I usually start work early in the morning doing the delivery shift. As we are there until the store opens, I usually have to open up and act as front door security while putting out stock at the front of the shop. The first customer of the day walks in. She’s a white middle aged lady…
Customer: “Excuse me, can you show me where the baseball caps are?”
Me: “Of course.”
I point out the caps which are close by. A few minutes later, she returns to me.
Customer: “Sorry to bother you again, I just want to know if you have any that are not made by nike or adidas?” *Before I can answer she quickly rattles off” “I can’t buy there products as they support the KKK.”
Me: *Taken aback and trying not to chuckle* “Certainly ma’am. They should be mixed with the other caps in that area.”
She leaves 10 minutes later with what I swear was a nike cap.

Unfiltered Story #149583

, , | | Unfiltered | May 7, 2019

(I worked in an independently owned sporting goods store that also does custom apparel on site. We order custom hockey equipment for several local leagues including helmets. On  this occasion, I am the only one working on the apparel side as it’s 15 minutes to close.)
Customer : I’m here to pick up a helmet.

I go through the motions and look through all of the helmets but can’t find his. I go through all of the paperwork for each individual order and when I find his, it says it’s been picked up.
Me: I’m sorry but it appears someone had picked it up already.
Customer : Not possible, I’m here now!
Me: I’m sorry but I don’t have one with your name on it and the paperwork states is been picked up.  Let me see what I can do.

I go out and find the size and colour helmet he ordered but it doesn’t have the cage attached that he paid for.

Me: we do have this one that I can have a cage put on for you.

Customer : No! I want the one I ordered! This one is different! I paid a lot and I want what I ordered!  (note they actually got a really good price on the equipment)

Me : I’m sure we can sort it out for you. We can order you another one of you don’t want this one.
Customer: How long will that take?!
Me: I’m  sorry, I don’t know, I don’t order the equipment.
Customer : You’re not being very helpful! I don’t want to keep hearing ‘I don’t know’, I want what I ordered!

At this point I am upset as I’ve tried everything I can to appease him. I literally throw my hands up in surrender as he keeps yelling and the situation is getting our of hand.
Customer : Don’t you dare throw your hands up at me!!
He then storms off to find the owner of the store. Meanwhile I go back to running the embroidery machines. I’m flustered and not paying attention, I end up getting a needle through my finger and spend hours in the hospital. A few days later I go in to have a piece of needle removed that had broken off in my finger.  They put in stitches and when they wrap it up it looks ridiculous. I am at work later that day and the same customer comes back to get the helmet we had to reorder.
Customer : (sees my wrapped dinner) what happened to you?
Me: embroidery machine needle went through my finger right after you left the other day.
Customer: (looking sheepish) Oh, that’s too bad.
He wonders off to get his helmet.  The kicker? He originally ordered the wrong size and it wouldn’t have fit anyway, even if we had it!

Can’t Backtrack That Backpack Comment

, , , , , | Right | April 28, 2019

I worked in a sporting goods store. I was in the camping department, but backpacking was really my expertise. One day, I got a call on the radio saying there was a customer looking for backpacking tents. I got all excited because I love sharing my passion with people.

He explained to me that he was going to hike the Pacific Crest Trail this fall. I was immediately concerned, mostly because that’s a three-month trip or longer and dangerous when done that late in the year. He informed me that he would need a four-season backpacking tent under three pounds for his lightweight pack. Our closest tent was a four-pound tent that was pretty much a 3.5-season. Its price tag was a whopping $550. He said he wouldn’t pay more than $200. I told him that a four-season tent under three pounds doesn’t exist, let alone under $200. He insisted that we had to have it, and I was insistent that I knew our inventory and we did not.

He then proceeded to tell me that I didn’t understand what he needed and I heard him mutter under his breath, “I bet he’s never been backpacking in his life.” He then told me that he wanted to talk to my manager, to which I responded with the fact that I probably knew more than he did about backpacking. He said, “There must be an expert I can talk to.” Of course, I responded with, “I am the expert.”

He walked away, and later I saw him asking someone else for help who immediately called me over. As I walked up, the other employee said: “There you are! I was just telling this customer about the two-month backpacking trip you were just on this last summer…”

That was pretty awesome.

Literally Brought A Knife To A… You Know The Rest

, , , , , | Legal | February 12, 2019

(I’m manning the shop while my manager is out for lunch. A man comes in asking about hunting knives. We talk for a bit and I show him several of our blades. He noticeably keeps asking to see the biggest and sharpest ones we stock.)

Me: “Well, there’s this.” *takes out a 15-inch bowie-designed knife*

Customer: “Oh, yeah! Can I see that?”

(I hand the knife over, while going into the spiel about the grade of steel, techniques for sharpening it, and so on. The customer seems very pleased as he tests the weight and then smiles at me.)

Customer: “You know what’s funny? You were actually just stupid enough to hand this to a random guy, with no idea what he intends to use it for.”

(He suddenly thrusts the knife at me.)

Customer: “Now, how about you walk me over to your register and hand over every f****** cent before I see how far I can sink this into your heart, moron?!”

Me: “Sir, if I may just ask, you are aware we’re a sporting goods store?”

Customer: “Yeah, so? Cash now, a**hole!”

(He thrusts the knife at me again. I tactfully back away while glancing over to my left.)

Me: “Could you please just read what the sign there at the bottom of the stairs says, then?”

(The customer-turned-robber looks confused, then cautiously turns to the sign.)

Customer: “‘Guns located on second floor’? What the…”

(He turns back to see I’ve now drawn my sidearm — I keep it holstered in a manner that it’s not immediately visible from the front — and have it aimed at him.)

Me: “Before you comment on others’ intelligence, consider that you walked in here and somehow missing both that sign and the one outside stating we carry all manner of sporting goods, including firearms!”

(He dropped the knife and booked it out the door, leaving me to call the police and give them a full report. I can understand why he thought this would work, since the way the store is set up it’s not immediately evident we carry firearms, but at the same time, who honestly isn’t aware that guns are also classified as “sporting goods” in a state that permits open carry?)

Has A Burning Desire To Stay

, , , , | Right | June 28, 2018

(I’m behind the till, helping clear a queue, when the fire alarm goes off. I tell the person I’m serving, who grabs her card and leaves. The shop I’m in is underground, beneath another store.)

Me: “I’m sorry, but we have to evacuate the building.”

(I then go to make sure everyone is leaving, as I’m the third-most senior worker on this shift.)

Customer: “I want to buy these; can you serve me?”

Me: “Sorry, that’s the fire alarm; we have to evacuate the building.”

Customer: “I want to buy them.”

Me: “Leave them here, and you can buy them when we are allowed to return.”

(I then go around the store, shouting at the top of my voice, but still having to tell each customer individually. I end up having basically the same conversation with each of them, even though one coworker later says they could hear me from the other side of the shop. I notice that my coworker is struggling to be heard over the fire alarm.)

Coworker: “WE HAVE TO LEAVE THE BUILDING; JUST GET OUT OF THE CHANGING ROOM!”

(I tell her to leave, and I take over.)

Me: “Ma’am, that is the fire alarm; I don’t care what you’re wearing, but we have to leave.”

Customer: “I want to try this on.”

Me: “I am leaving now, before the ceiling collapses.”

(The woman leaves, and follows me upstairs. I find my manager by the stairs, trying to find me, and as we leave, I turn to her.)

Me: “That took a ridiculous amount of time; why do people care that much about tennis balls?”

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