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Raise Your Brow At This Request

, , , , | Right | October 5, 2022

I have a client bring her non-English-speaking mother back to the spa a week after having her brows done. I guess the aesthetician who did her brows had made them too thin.

Daughter: *Demanding* “You need to do something about it! Make them thicker and reshape them again!”

By industry standards, her mother’s brows are fine: nice arch, clean line, and not dramatic for a grandma.

Me: “How do you propose I fix her brows?”

Daughter: “Make them thicker!”

One of my methods for dealing with angry clients is to repeat back to them what they have asked.

Me: “How would you like me to thicken them?”

I’m assuming she wants a pencil or brow powder to cosmetically thicken them.

Daughter: “Make them thicker. Reshape them and make them thicker!”

When you shape brows, one is usually removing hair.

Me: “Would you like a brow pencil to fill them in?”

Daughter: “No! Make them thicker!

Me: “So, without makeup, you would like me to remove more hair to make them appear like there is more hair?”

I’m repeating this in front of the entire spa, where all the customers can hear this crazy lady.

Daughter: “I want to speak to the manager!”

Me: “I am the manager.”

Daughter: “You are useless! Why can’t you fix her brows?!”

Me: “Ma’am, I cannot make hair grow back; only time can do that. Her brows are fine, and your mother has not indicated that she is upset about this.”

The mother has been standing there doing and saying nothing to her daughter. In fact, she looks quite embarrassed. Now this lady is screaming at me, so I tell her to lower her voice.

Daughter: “I will not lower my voice! Make her brows thicker! I don’t give a f*** if everyone hears me. Your staff is stupid, and the clients are idiots if they come to a spa like this where they cheat you and can’t fix a problem!”

Me: “Ma’am, you are now being aggressive to me, my staff, and the clients. Your request is unreasonable because I am not God and cannot grow back your mother’s eyebrows. Just wait four weeks and they will be back to how you want them for your mother. Please leave the spa now, or I will call the police.”

Daughter: “No, I won’t leave.”

Now all the clients, about five at the front, three in the back, have come up and are looking at this lady. I’m thinking, “F*** me. They are never coming back.”

Other Customer: “Lady, get out or we will call the police and let them know you are being aggressive and threatening. She has tried to fix your problem. You are being completely unreasonable, and now you’re disturbing us!”

She looked at me, looked at the clients, and actually left!

Meet The Mister Looking For His Miss-ogyny

, , , , , , | Right | August 9, 2022

I work as a beauty therapist at a VERY upscale franchise spa in a five-star hotel. The majority of our clientele are quite well-off and/or coming for a special occasion. Most are perfectly polite, but we do get a few clients who are entitled and demanding.

It’s about an hour before closing, and I’ve just exited from cleaning one of the treatment rooms when the receptionist pulls me aside. She’s a lovely girl from Mexico.

Receptionist: “Hey, [My Name]. I’m sorry, but you’ve had a last-minute booking for a thirty-minute massage.”

Me: “Oh, really? That should be fine.”

Receptionist: “Yeah, I’m sorry. The client asked for you specifically.”

I glance into the waiting room and see the client. I’m instantly confused.

Me: “I’ve never seen him in my life. Why would he ask for me?”

Receptionist: *Looking embarrassed* “Well… he said he only wanted to be booked with an Australian therapist, so it has to be you.”

I stare at her in disbelief. My coworkers at the spa are all extremely multicultural, and I love that. We have people who are Thai, Nepalese, Mexican, Spanish, German, Japanese, Italian, etc. I am the only white Australian who works at this particular location.

Me: “What?! Are you serious?! What does that have to do with anything?”

Receptionist: “I don’t want to book him, but [Manager] said just do it. I’m really sorry. I know it’s weird.”

Me: “I can’t believe this… Okay, fine. I’ll do it. Thank God it’s only a short booking.”

I’m so stunned and angry that I have to take a minute. I don’t know what to expect with this guy or what bearing he thinks cultural background has on this, but since I’m technically the only one who meets his request, I have no choice. I prepare the room, brace myself, and go to fetch the client.

Me: “Hi, [Client]? My name’s [My Name] and I’ll be your therapist today.”

He seems pleased and follows me to the room. I check his consultation form and he gets on the massage bed. I begin the massage.

Client: “So, you’re Australian?”

I’m irritated by his bigotry, but I try to be polite.

Me: “Well, yes. I was born and raised here.”

Client: “I’m glad. I’m [Ethnicity]. You been working here long?”

Me: “I started at this company last June.”

Client: “How often do you work?”

Me: *Thinking he’s just making small talk* “I work four days a week, currently. It’s such a physical job after all.”

Client: “So, you married?”

Me: “No.”

Client: “You have a partner?”

Me: “No, not right now.”

Client: “D***! I was going to say that your husband is a lucky man. Your hands are magic! How old are you?”

Me: “Late twenties.”

Client: “How long have you been single?”

I try to end this conversation.

Me: “A while.”

Client: “You should get married. You ever been with a [Ethnicity] man like me?”

Me: “No. Did you want me to turn the music up or anything?”

Client: “No, I’m good. See, honey, you need to get with a [Ethnicity] man like me. But just so you know, you won’t be able to work when you do. You can’t be Miss Independent with them.”

Me: “…”

Client: “You have to let them be in charge. If you submit, they’ll take care of you. If you try to be your own woman, it won’t work out.”

I die a little inside.

He proceeds to lecture me throughout the rest of the treatment about how a “proper” wife should behave while asking extremely invasive questions about my dating history, which I gently rebuff.

The thirty-minute massage is agonisingly slow, but I get him out as quickly as I possibly can. My coworkers are very concerned with his odd behaviour once I tell them what he was saying. A note is put on his file that he is not to be rebooked. I go home and think that’s the end of it, but the next morning, I arrive to find the receptionist looking worried.

Receptionist: “[My Name]! Are you okay?”

Me: “Yes. What’s going on?”

Receptionist: “That weird guy from yesterday came back looking for you.”

Me: “What?!”

Receptionist: “Yeah, before we opened, he was standing outside, staring into the window. He was wondering when you started work.”

Me: *Pauses* “If he comes back today, tell him I’m not working. And if he comes back again, tell him I’ve been moved to a different spa.”

Receptionist: “If he comes back, I’m calling security. He’s crazy.”

The spa manager was horrified when she found out, and the client was promptly blacklisted for life. So far, he hasn’t returned, and I hope it stays that way!

Refuse To Break With Your Breaks!

, , , | Working | May 21, 2022

When I worked in a spa, my boss would schedule people over their breaks. One time, I went up front to get the information for my next client, and my boss called me over to her computer.

Boss: “I know you have an opening after this client marked as your break, but this guy—” *points to a new client* “—wants to get in, so I’m going to put him there.”

This would have given me over four hours of work without a break, and that is hard on your body, trust me. I was already tired and was looking forward to eating.

Me: “No, this is my break time. If he would like to be seen, my open time slot is here.”

I pointed to the one open slot I had toward the end of my shift and walked away. Surprisingly, my break was left alone. I can’t remember if the guys took the open slot or not, but the look on my boss’s face was nice.

We’ll Stretch Your Muscles And Offend You At The Same Time

, , , , | Right | April 8, 2020

(My brother-in-law has always been a few playing cards short of a full checkerboard, but this one is a real stumper. I am visiting him after he has been out raking leaves most of the day. He is complaining about having sore muscles. I suggest a therapeutic massage. He isn’t so sure about that, stating that he is happily married and doesn’t need “that.” I convince him that a therapeutic massage is not “that” kind of massage, look up some close ones on my phone, and suggest he call for an appointment. He is a little hard of hearing so he always uses the speakerphone option, so I hear the whole conversation.)

Employee: “Hello, this is [Massage Business]. May I help you?”

Brother-In-Law: “Yeah, I got some sore muscles and I was told you folks can help out with that?”

Employee: “Certainly, sir. Are you a returning patient, or a new patient?”

Brother-In-Law: “Oh, I ain’t never been in one of your kind of places before, but I was told you would make my sore muscles feel better, so I guess I should make an appointment with one of your massagenists.”

Employee: *pause* “Uh, sir, our practitioners are referred to as massage therapists; would you like to make an appointment?”

Me: *stifling my laugh, having to leave the room*

(My brother-in-law did make an appointment, which did make him feel much better; however, I doubt that it was with a misogynist as he requested.)

This story is part of the Massage roundup!

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Not Handling This Well

, , , , , | Right | April 3, 2020

I am a massage therapist at a hotel spa on the beach. Yesterday, I had a client who was scheduled for an eighty-minute Swedish massage. That is almost an hour and a half of being in an enclosed, private room with me essentially rubbing over 80% of a client’s body with my hands. 

With the viral situation, our numbers have obviously dropped as people aren’t traveling as much and are scared. Unfortunately for me, that means that this lady is my first and only client of the day.

At her scheduled appointment time, I walk up to her and greet her while holding my hand out to shake hers. She immediately held her hands close to her body.

 Client: “I don’t shake hand!”

 Me: “O…kay.”

 I brush it off, and continue.

 Me: “Have you chosen a scent for your massage?”

 She then picks up each one of our six scent testers, with her hands, and brings them right up to her nose where she breathes in and out… like every other person who had ever been in our spa.

When I finally get her back to the room and on the table, I ask at the beginning of the massage:

 Me: “Would you like your hands avoided?”

 Client: “No. Just don’t touch my face.”

So you won’t shake my hand, but you’re comfortable with me putting my hands all over you and breathing on you?