I work in a restaurant. I just finished my work week and pulled three doubles back to back, pushing over fifty-five hours this week. I’m also a full-time student taking over twenty credit hours this semester, so it’s safe to say I am EXHAUSTED. It’s the end of the night, and I’m ready to go home when I get one last table, and the hostess gives me a glance letting me know they’re going to be a problem. It’s a table of three: two elderly folks and their son who’s in his mid-thirties and has special needs.
I try to ignore the hostess’s glance and go to their table to do the usual spiel: “Hi, my name is [My Name], and I’ll be serving you this evening. Have you been here before?”
Before I can even finish getting my words out, the father cuts me off telling me what he wants to drink. All right, I brush it off and go get their drinks. When I come back, the son has gone to the bathroom and they want to order for him.
Father: “We want to get our son the chicken tenders on the kid’s menu.”
Me: “We have an adult version of that meal that comes with five tenders instead of three.”
Father: “He wants three.”
Me: “Okay. The difference between the meals is [amount]. If you get the kids’ meal, I will need to charge you the $5 upcharge since your son isn’t ten or under.”
He pretends to not hear me, so I just walk away and go ring in their order.
They complain about how long the food takes, but other than that, they seem to be pleasant for the rest of the meal.
Until it comes time to pay.
I’m not sure what diagnosis their son has, but I can tell that he is mentally disabled to some degree, though he still has social skills (minimal), so they tell him to pay on his own card. They see the itemized receipt and wait until AFTER they have paid to rip into me about it.
Father: “Why did we have to pay the $5 upcharge for the kids’ meal? Our son is mentally ten years old!”
At first, I can’t tell if he is being serious, but he is.
Me: “Sir, I apologize, but that isn’t under my discretion. The kids’ menu is meant for kids ten and under, regardless of outside factors.”
He continues to rip into me in front of all of my tables.
Father: “You don’t care about the special needs community! You’re no ally. You think you’re better than my son because you have all of your chromosomes!”
I have no idea what to do or say.
Me: “I’m sorry. I’ll just get my manager.”
Then, I quickly hurried away so I could cry in the back.
They ended up leaving because my manager said that was policy and they couldn’t go against it. They stiffed me on a $70 and $20 tab and wrote “POOR!” across all of the checks.
I had a great week other than that, but they’re definitely added to my list of worst tables I’ve served in six years.