Unfiltered Story #137093

, , | Unfiltered | January 21, 2019

(I work for a software company. We provide document archiving services through internet and if/when customer ends the subscription they can order all the documents to be saved e.g. on a CD. This customer has done so. She calls a bit later to ask how she can search a certain document from the CD)

Customer: “I have this CD from you that has all my documents I once stored in your service. Now I need to find a certain document from here, how do I find it? There are so many documents here”
Me: “Well you need to go to your computer’s resources and use the search features your operating system has”
Customer: “But I need to find this certain document, how do I find it?”
Me: “You need to use your own computer’s search features for searching. You go to resources and type in the word you wish to search among the documents. Unfortunately I cannot give you more specific information on your computer’s search features because those can vary based on the operating system you are using and we don’t have training for that. You won’t have the search features of our service because the data is no longer on our server”
Customer: “… So…. How does my computer know what to search?”
Me: “You will choose on your resources the CD and the type in the word or words you wish to search”
Customer: “So… Do you mean that I have to put this CD into my computer first?”
Me: “…Yes, that is what I mean”
Customer: *very happily and cheerily* “Oh, good! I didn’t know where to put this CD. I was fearing that I would need some kind of special device to see the data on this CD!”

Unfiltered Story #137060

, , | Unfiltered | January 20, 2019

(I work as a customer support agent in a software company)

Customer: “I get an error message when I try to run this report”
Me: “Ok, I can help you with that. Could you tell me which browser are you using?”
Customer: “I used to have Mozzarella, but now I have Firefox”

(When I connected to her computer remotely, I found out that she used IE)

Unfiltered Story #120175

, , , | Unfiltered | September 10, 2018

(I am manager of tech support for software used by Fortune 500 companies. We have one customer that complains our product does not show his bill of materials data correctly. After researching the issue, my Indian programmer asks for help convincing the guy he is wrong.)

Me: “This program was written assuming X value would be setup this way, XYZ.” *numbering logic*

Customer: No! Mine are setup THIS way (he just numbered things 1,2 3,etc.

Programmer in my ear:(that is NOT how you do a BOM!! And not how the manual says.

Me: Well, we could reprogram it, but it would be a very costly project and take a long time!

Customer: I have been doing BOM for 30 years! [click]

Programmer: One year 30 times over maybe!

The exact same thing happened with a General Ledger, the underlying basis of a company’s accounting system. We had a joke – don’t buy stock in those companies!

Don’t Want To LEAP To Conclusions, But…

, , , , | Right | October 22, 2017

(I work at a help desk for a hotel management software.)

Receptionist: “The software isn’t working.”

Me: “What’s wrong?”

Receptionist: “I’m trying to change the departure date, but it doesn’t let me do it.”

Me: “What date are you trying to set?”

Receptionist: “February 30.”

Me: “Try with February 28.”

Receptionist: “Oh, now it’s working. Why is there a problem with February 30?”

Me: “…”

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Another Case Of Wifitis

, , , , , , | Working | August 13, 2017

(We’re due to have a new member of staff; they passed the interviews all fine and we’re just making sure that their workspace will be set up a-ok. Keep in mind we’re an Internet software company. As part of this we ask if the employee has any special needs for their workplace; for instance I’m disabled due to arthritis so I require a special chair and keyboard set up. I got a phone call from the new employee about a day before she was due to start:)

New Starter: “Hey, yeah, just calling about my workplace set up. I do have a few requirements.”

Me: “Okay, no worries; do you want to go through them now or send them via email or post?”

New Starter: “Nah, phone is fine. I need an ergonomic keyboard and mouse because I have RSI.”

Me: “No problems at all; I’ve got a setup like that myself so we’ll get those installed for you.”

New Starter: “Right, and I’m deathly allergic to WiFi, so you’ll need to shut off anything wireless in the office.”

Me: “…pardon?”

New Starter: “Yes, I’ll die if I’m near a wifi signal. You need to shut down anything that works wireless.”

Me: *noticing at this point she’s calling me from a MOBILE PHONE* “Erm, that may pose a real problem as a lot of our systems and phones work on wireless.”

New Starter: “Tough. Disable it. Rewire it or whatever you have to do. I’ll die if I’m near anything wireless.”

Me: “Can I ask a question?”

New Starter: “Yes.”

Me: “How did you protect yourself against the signals when you came in for your interviews then? That meeting room actually houses two of the main wireless points for the office.”

New Starter: “I’m going to sue.” *hangs up*

(She DID in fact call a lawyer to claim we were refusing ‘disability accommodations’ who then called our corporate office to complain. We’d already sent the notes from my phone call up so they knew about her ‘issue.’ We never heard anything further aside from a single note from HR saying we’d withdrawn the job offer ‘on agreement with the interviewee.’)

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