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If At First You Don’t Succeed…

, , | Right | January 26, 2009

(A guest was locked out of their condo, but since they booked through a separate company, I couldn’t let him back in.)

Customer: “So… there’s no way you have a master key that can let me in?”

Me: “No. Our keys don’t work for other company’s units.”

Customer: “But… I have a key. It just doesn’t work.”

Me: “We can’t make new keys for units we don’t manage.”

Customer: “So… if there’s a fire…”

Me: “In that case, you’d want to get OUT of the building.”

Customer: “Right…”

Our Guests Are Robots, Too

, , | Right | October 27, 2007

Ski Resort Guest: “Hey! You guys really go all out.”

I have a puzzled look on my face.

Ski Resort Guest: “You guys have that robotic bear crossing underneath the lift just as we went over.”

Me: “Sir, we don’t have any robotic bears.”

Ski Resort Guest: “What? You mean that was a real bear?”

Me: “Yes, sir.”

Ski Resort Guest: “Ahhh. We were gonna hike down but I think we’ll just take the lift.”


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